Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(348 Reviews)
Rating breakdown 348 reviews
5 Stars
197
4 Stars
34
3 Stars
14
2 Stars
21
1 Star
82
71%of customers recommend this product.
(
150 out of
211)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
5
Perfect Replacement
on March 26, 2026
Posted by: WG83
from London, KY
[This review was collected as part of a promotion.] This filter fits our new fridge perfectly. Using the OEM replacement meant I didn't have to worry about it working correctly or for leaks. Water comes out clear, and tastes great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
water dispenser leaking
on April 6, 2026
Posted by: Gail
[This review was collected as part of a promotion.] The water filtration system is leaking inside the door. how do i get assistance with this issue ?
Response from Samsung USBy Nicole, Samsung, April 9, 2026
Hello Gail,
It's a thoughtful point of reviewing how the water filtration system.
Making sure the filter is fully inserted and properly aligned in the housing can support steady water flow and optimal performance. It also helps to review the surrounding connections and dispenser area to confirm everything is positioned as intended for everyday use.
You can explore the full guide here:
(Helpful Information for Samsung Refrigerator Water Dispenser Use)
https://www.samsung.com/us/support/troubleshoot/TSG10003791/
If issue persist, feel free to reach us through the following channels: Please keep this reference number for your records: 1152352147.
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Samsung truly values your business.
Nicole
Samsung Care
It's a thoughtful point of reviewing how the water filtration system.
Making sure the filter is fully inserted and properly aligned in the housing can support steady water flow and optimal performance. It also helps to review the surrounding connections and dispenser area to confirm everything is positioned as intended for everyday use.
You can explore the full guide here:
(Helpful Information for Samsung Refrigerator Water Dispenser Use)
https://www.samsung.com/us/support/troubleshoot/TSG10003791/
If issue persist, feel free to reach us through the following channels: Please keep this reference number for your records: 1152352147.
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Samsung truly values your business.
Nicole
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
4
Great Quality
on May 20, 2026
Posted by: Texastim78
from Florida
[This review was collected as part of a promotion.] Was difficult at first to put in new filter. I'll admit water purity is top notch, definitely would recommend
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not designed for a single lady
on September 22, 2022
Posted by: Oreo
i 72 year old,installed a water filter,checked on it half hour later,opened the first drawer and water came out like it was niagara falls..filter very very hard to install,i think even for a man
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, September 22, 2022
Hi Oreo,
Thank you for taking the time to leave this review.
We understand that you're having challenges when replacing the water filter on the fridge.
Here are some links to help you replace the water filter.
Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/
Replacing the water filter on your built-in Chef Collection refrigerator
https://www.youtube.com/watch?v=ADl9sxfPADE
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Thank you for taking the time to leave this review.
We understand that you're having challenges when replacing the water filter on the fridge.
Here are some links to help you replace the water filter.
Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/
Replacing the water filter on your built-in Chef Collection refrigerator
https://www.youtube.com/watch?v=ADl9sxfPADE
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
worked fine
on November 12, 2022
Posted by: colbeerz
was a lil nervous after seeing a lot of low star reviews and reports of problems. anyhow took the old one out and popped this one in. looked identical to me. working just fine. fyi purchased counter depth side by side in 2021.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Easy install!!
on March 10, 2023
Posted by: AppreciativeUser
from Albuquerque, New Mexico
I installed this filter last week on a 4-door refrigerator and it installed very easily with no leaks at all. I turned off the water first and everything went very smoothly. Good product and our water tastes great.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Works as intended but instuctions are lacking
on April 22, 2023
Posted by: SSquare
from Missouri
Water filter works as intended, however the instructional video provided on the Samsung product page has left out a very important detail. To avoid damaging the fridge and to make the replacement smoother, remember to shut off the water line to you fridge.
Features
5
Performance
5
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent quality for 15 years.
on May 1, 2023
Posted by: Jerry D
from Dallas, Texas
Easy to replace and never once had a problem with any Samsung filter over 15 years and 2 Samsung refrigerators. You need to insert correctly and lock into place per instructions. Love the integration with SmartThings. Great quality drinking water. Worth the price.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US