Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(348 Reviews)
Rating breakdown 348 reviews
5 Stars
197
4 Stars
34
3 Stars
14
2 Stars
21
1 Star
82
71%of customers recommend this product.
(
150 out of
211)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
5
Samsung fridge cool factor
on January 18, 2026
Posted by: DebbieC
[This review was collected as part of a promotion.] Love the beverage center. I can grab a drink or water easily. The door is much easier to open then the full fridge door. So convenient. Plus the comments I get on how cool a feature it is. I also love all the door panel options I had to choose from.
Written by a customer while visiting Samsung US
Customer Rating
1
Very, very difficult to install
on February 14, 2026
Posted by: Thomas Lee
It is almost impossible to get the old filter out and install a new filter. The filter does not want to turn and it feels like excessive force is required to do it. I laughed when I saw how easy it looks on the video.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, February 16, 2026
Hello Thomas Lee,
We understand how frustrating it can be when replacing the water filter feels difficult, especially when videos make it look easy. We’re here and willing to help.
Samsung constantly works to improve the ease of using our appliances, including water filter replacement. For step-by-step instructions, please follow the guide below:
How to replace the water filter in a Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10005090/
If you continue to experience difficulty, please contact us so we can review your situation and provide further assistance.
You may reach us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152106995), so our team can pull up your information.
Thank you!
^Joshua
We understand how frustrating it can be when replacing the water filter feels difficult, especially when videos make it look easy. We’re here and willing to help.
Samsung constantly works to improve the ease of using our appliances, including water filter replacement. For step-by-step instructions, please follow the guide below:
How to replace the water filter in a Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10005090/
If you continue to experience difficulty, please contact us so we can review your situation and provide further assistance.
You may reach us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152106995), so our team can pull up your information.
Thank you!
^Joshua
Written by a customer while visiting Samsung US
Customer Rating
1
Does not work, poor fitment.
on November 4, 2023
Posted by: Julien
from Prescott AZ
I went to change the water filter in my Samsung refrigerator and no matter what I did it would not totally go in. I put the old filter back in and it works fine. Both filters have the same numbers on them, HAF-QIN/EXP, I bought a three pack, I tried another one and will not work either. So frustrating.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 7, 2023
Thank you for sharing your experience with the water filter not fitting correctly, Julien. Let me guide you in installing the water filter.
Please see the guide, follow the hyperlinks, and watch the video in the links below for more details.
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146497303) to help our team gather your information.
Have a great day.
^Charles
Please see the guide, follow the hyperlinks, and watch the video in the links below for more details.
Replacement filter doesn't fit in your refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109722/
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146497303) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Beware of water filter not fitting in refrigerator
on February 4, 2024
Posted by: Badfridge
from Vancouver, WA
Referenced my refrigerator RF23M8070SG and bought the Samsung brand HAF-QIN FILTER AS DIRECTED. Water filter doesn’t fit in properly and will not seat as it should. Waste of money.
No, I would not recommend this to a friend.
Response from Samsung USBy SEA CARE, February 7, 2024
Hi there,
I understand where you're coming from. Let's help you with this.
I have shared the link below for instructions on how to place the water filter on the refrigerator properly. Also, kindly watch the YouTube video for further reference.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us as soon as possible via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146826012, to help our team pull up your information.
Have a great day!
^Chrystel
I understand where you're coming from. Let's help you with this.
I have shared the link below for instructions on how to place the water filter on the refrigerator properly. Also, kindly watch the YouTube video for further reference.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us as soon as possible via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146826012, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy a refrigerator that uses this filter
on May 31, 2024
Posted by: dmom
I have never had a filter so hard to install. My filter has leaked since the day we bought the refrigerator. I decided to check to see if the filter was installed correctly. It took over 30 minutes to get it back in and it is still leaking. It makes me want to get rid of my refrigerator which is less than 5 months old. No more Samsung refrigerators for me.
Response from Samsung USBy Ernest, SEA Care, July 2, 2024
Hi there,
A refrigerator helps ensure your food stays fresh longer. Let's get the information you need to ensure the fridge is leak-free.
The link below will help address the water leak from the refrigerator. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks and video.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147292202) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
A refrigerator helps ensure your food stays fresh longer. Let's get the information you need to ensure the fridge is leak-free.
The link below will help address the water leak from the refrigerator. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks and video.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147292202) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Filter change
on September 22, 2024
Posted by: Jody
I agree with other customers that the packaging is way to difficulty to open and cut my fingers!!!.
Response from Samsung USBy SEA Care, September 23, 2024
Jody, thank you for sharing your observation about how difficult it is to unpack the packaging of our water filter. Rest assured that this will be forwarded to our development team for future improvements.
Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
2
Hit or miss. Inconsistent quality.
on January 15, 2026
Posted by: Kalle
I regularly buy these from Samsung and noticed that these are hit or miss. Sometimes they do not make a difference in the water taste at all. (double checked seating, etc.) Then I grab a new one and water immediately tastes better. Not sure why some filters don't work. Out of the 6 I purchased, 3 had issues where the water tasted like tap water. The other 3 worked great.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy SEA Care, January 15, 2026
We are here to assist you at any time, Kalle. We seek to engage in a direct dialogue with you to explore your general thoughts on this experience and resolve any additional concerns you might have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151846142 so our team can pull up your information when you message us.
Have a great day.
-John
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151846142 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Works well
on January 28, 2026
Posted by: goblue
[This review was collected as part of a promotion.] Water and ice taste good. Good for 300 gallons which lasts us for almost a full year
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US