Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(348 Reviews)
Rating breakdown 348 reviews
5 Stars
197
4 Stars
34
3 Stars
14
2 Stars
21
1 Star
82
71%of customers recommend this product.
(
150 out of
211)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Fake replacement
on September 19, 2023
Posted by: Merluis
Item is wrong. When I put the cartridge my refrigerator started to leak. The original number for used in system is DA97-08006C-A
Response from Samsung USBy Chrystel, SEA Care, September 21, 2023
We appreciate you sharing this experience with the water filter. Let's help you with this, Merluis.
We recommend browsing this link to help determine which steps to take when water leaks occur.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
For added reference, I have shared this link for instructions on properly replacing the water filter. This is also to prevent any water leaks and water damage.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146314792, to help our team pull up your information.
Have a great day!
^Chrystel
We recommend browsing this link to help determine which steps to take when water leaks occur.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
For added reference, I have shared this link for instructions on properly replacing the water filter. This is also to prevent any water leaks and water damage.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146314792, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Pitcher Won’t Fill. Filter Won’t Reset.
on October 1, 2023
Posted by: peterehat
The water filter light came in. I replaced the filter. The light is still on and won’t reset. No information is anywhere on resetting the filter on my model (RF29BB8600QLAA). The pitcher in the beverage center won’t fill.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy John, Samsung Customer Care, October 3, 2023
Your patience matters to us regarding what you are experiencing with your fridge, peterehat. Let's get this taken care of.
Please see the links and hyperlinks for helpful tips on resetting your fridge's water filter light and fixing your water pitcher.
Replace the water filter in your Samsung refrigerator (See reset the water filter light):
https://www.samsung.com/us/support/answer/ANS00060149/
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146360157) to help our team gather your information.
Have a great day.
-John
Please see the links and hyperlinks for helpful tips on resetting your fridge's water filter light and fixing your water pitcher.
Replace the water filter in your Samsung refrigerator (See reset the water filter light):
https://www.samsung.com/us/support/answer/ANS00060149/
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146360157) to help our team gather your information.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Ease of change
on November 6, 2023
Posted by: Sachi
I always need to shut off my water when replacing the filter which is really easy to do but I have a difficult time resetting the refrigerator filter flashing light reminder
Written by a customer while visiting Samsung US
Customer Rating
1
Is it safe?
on November 8, 2023
Posted by: Thunder
from St. Pete Beach, Florida 33706
Authentication tag did not work. No instructions on what to do. Nor if is safe to use?
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 10, 2023
Thunder, we want you to ensure your water filter is safe. Let us help you with this.
Authenticating your water filter is easy; here is a guide to help you.
1) Detach the Authentication Tag from the filter.
2) Place the Tag over the back of the provided magnet.
For more details, please check this link on the official product page of the water filter. Please choose benefits under " Genuine Samsung Filters."
HAF-QIN
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146507405) to help our team pull up your information.
Have a great day.
^Camille
Authenticating your water filter is easy; here is a guide to help you.
1) Detach the Authentication Tag from the filter.
2) Place the Tag over the back of the provided magnet.
For more details, please check this link on the official product page of the water filter. Please choose benefits under " Genuine Samsung Filters."
HAF-QIN
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146507405) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Good
on January 12, 2024
Posted by: dancer
I bought this here about two years ago and I’ve enjoyed her ever since
Written by a customer while visiting Samsung US
Customer Rating
3
Everything but the ice and buttons font work.
on January 28, 2024
Posted by: Texas Red
from Katy, Texas
My water filter light won't shut off. Is it because I've been using off brand filters ?
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Rainly, Samsung Care, January 29, 2024
Greetings,
We understand how essential it is to have a water filter in our Samsung refrigerator. We'd love to help you.
Kindly see the link below for the steps to reset the water filter light. Please click on all the embedded words inside the article if needed.
https://www.samsung.com/us/support/answer/ANS00060149/
Also, we strongly recommend using the Samsung water filter in your refrigerator.
To help you with your fridge-related issues, we would like to speak with you directly and obtain more information, such as the model number of your Samsung refrigerator.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146787672, which will help our team pull up your information.
^Rainly
We understand how essential it is to have a water filter in our Samsung refrigerator. We'd love to help you.
Kindly see the link below for the steps to reset the water filter light. Please click on all the embedded words inside the article if needed.
https://www.samsung.com/us/support/answer/ANS00060149/
Also, we strongly recommend using the Samsung water filter in your refrigerator.
To help you with your fridge-related issues, we would like to speak with you directly and obtain more information, such as the model number of your Samsung refrigerator.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146787672, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Fridge
on April 1, 2024
Posted by: Punkin
from Fairborn, Ohio
I love this fridge and freezer! I can fit so much in both and it’s so big!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Difficult to install
on April 23, 2024
Posted by: Adan
It should be easy to install. Every time I need to replace this filter, it gives me hard time to install it.
Response from Samsung USBy SEA Care, April 24, 2024
Adan, we understand the frustration regarding the filter replacement process. We are here to help.
Here are simple steps for tips and tricks on replacing your water filter. Please choose "Replacing the water filter (HAF-CIN and HAF-QIN filter)." Kindly watch the video for more details. After changing your water filter, please select "Resetting the water filter light."
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147075345) to help our team pull up your information.
Have a great day.
^Camille
Here are simple steps for tips and tricks on replacing your water filter. Please choose "Replacing the water filter (HAF-CIN and HAF-QIN filter)." Kindly watch the video for more details. After changing your water filter, please select "Resetting the water filter light."
Replace the water filter in your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147075345) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US