Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(348 Reviews)
Rating breakdown 348 reviews
5 Stars
197
4 Stars
34
3 Stars
14
2 Stars
21
1 Star
82
71%of customers recommend this product.
(
150 out of
211)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
stop sending me auto notifications no filter here
on June 14, 2023
Posted by: drjkbaer
I am frustrated that I am inudated every day with requests for me to change my water filter cartridge and there is no water filter in my fridge
I hope that someone from the company will read this and take me off the list off automatic notifications
I hope that someone from the company will read this and take me off the list off automatic notifications
fridge is great by the way
Response from Samsung USBy Carrie Galvan, SEA Care, June 15, 2023
Hello,
We'll gladly help with what you're experiencing with your Samsung water filter,
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We'll gladly help with what you're experiencing with your Samsung water filter,
You may contact our Support Team via the link below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
idk
on November 29, 2023
Posted by: hellfire
if you get the right filter its fine, but sam samsung has gone way....down hill.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy SEA Care, November 30, 2023
Hello there,
Thank you for sharing your thoughts about your water filter with us. We want to speak to you directly and get more information for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146581814) to help our team pull up your information.
Have a great day.
^Camille
Thank you for sharing your thoughts about your water filter with us. We want to speak to you directly and get more information for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146581814) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Next fridge is without a computer
on May 18, 2024
Posted by: Plknj
I will never buy a fridge with a computer built in as it is impossible to reset anything quickly, if at all.
Response from Samsung USBy Samsung Care, May 20, 2024
Hi there,
We can feel your dissatisfaction with the water filter and the fridge. We are here to help you with it.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147156266), to help our team pull up your information.
Have a great day!
^Rodel
We can feel your dissatisfaction with the water filter and the fridge. We are here to help you with it.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147156266), to help our team pull up your information.
Have a great day!
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
1
No recycling available....absolutely awful.
on May 23, 2024
Posted by: Armand
from Los Angeles, CA
Absolutely disgusting that Samsung doesn't offer recycling of this product...what a lousy company. It's 2024, take some responsibility for your products you push out to people.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, May 27, 2024
Hi there,
We truly understand how you feel regarding this filter. We are here to help you in any way possible.
The water filter plays an important role in making the water that goes inside the fridge to be clean. Our team is currently looking for options on how to improve our service and we will take this into consideration.
We want to thank you for bringing this up and we appreciate your time.
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147179066), and it will help our team pull up your information.
^Rodel
We truly understand how you feel regarding this filter. We are here to help you in any way possible.
The water filter plays an important role in making the water that goes inside the fridge to be clean. Our team is currently looking for options on how to improve our service and we will take this into consideration.
We want to thank you for bringing this up and we appreciate your time.
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147179066), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
2
filter hard to push in and pull out
on February 26, 2026
Posted by: Tommy
from pa
So hard to put in and open when replacing. The process should be easier for those elderly that cant push and twist Not handicap friendly .
Features
3
Performance
5
Design
1
Value
2
Response from Samsung USBy Samsung Care, February 27, 2026
Hello there,
We understand how frustrating it can be when the water filter is difficult to replace — especially for someone who needs an easier, more accessible process. We’re here and willing to help.
For step-by-step instructions on how to replace the water filter, including the correct direction to push and twist, please review the guide below:
How to replace the water filter in a Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10005090/
If you still need assistance or have questions about making the process easier or more accessible, please contact us so we can help:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152180444), so our team can pull up your information.
Thank you!
^Joshua
We understand how frustrating it can be when the water filter is difficult to replace — especially for someone who needs an easier, more accessible process. We’re here and willing to help.
For step-by-step instructions on how to replace the water filter, including the correct direction to push and twist, please review the guide below:
How to replace the water filter in a Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10005090/
If you still need assistance or have questions about making the process easier or more accessible, please contact us so we can help:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152180444), so our team can pull up your information.
Thank you!
^Joshua
Written by a customer while visiting Samsung US
Customer Rating
5
Works great
on June 22, 2021
Posted by: Shawncam
does what it says, very happy with how easy it was to install.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Ilove it
on October 6, 2022
Posted by: Toni
Great item. I purchased this two months ago an it is great.
LOve it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Filter light won't go off
on October 14, 2022
Posted by: Pamam
I replaced my filter with a Samsung filter and there is no way the filter light is going off. I've tried everything. My refrigerator isn't even a year old!
Response from Samsung USBy Carrie Galvan, SEA Care, October 17, 2022
Thank you Pamam for sharing your experience in replacing your Samsung water filter. We are glad that we could make this right by sharing the troubleshooting link for the filter light will not turn off.
Reset the water filter light:
https://www.samsung.com/us/support/answer/ANS00060149/
To better assist you with your water filter replacement, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (76696680) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Reset the water filter light:
https://www.samsung.com/us/support/answer/ANS00060149/
To better assist you with your water filter replacement, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (76696680) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US