Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(348 Reviews)
Rating breakdown 348 reviews
5 Stars
197
4 Stars
34
3 Stars
14
2 Stars
21
1 Star
82
71%of customers recommend this product.
(
150 out of
211)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
Garbage
on March 26, 2024
Posted by: Bloom
Samsung offers free delivery, until you try to buy something, then it's pick up in store 300 miles away or forget about it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, March 27, 2024
Hi there,
We prioritize meeting our customers' expectations by ensuring our products are delivered as advertised. We want to speak to you directly to provide support and see what options we can offer to make things right about the water filter you purchased.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146989308, to help our team pull up your information when you message us.
Have a great day.
-John
We prioritize meeting our customers' expectations by ensuring our products are delivered as advertised. We want to speak to you directly to provide support and see what options we can offer to make things right about the water filter you purchased.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146989308, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on September 1, 2025
Posted by: CS Properties
from WA
the filter was too tight to change it and when i replaced it, it was good, we were off the home for 2 days and next day when we came the house is flooded with water adn end up in 100 K insurance
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, September 4, 2025
Hi there, We care about the betterment of your fridge. Let us help you out. Please refer to the link below to rectify the leaks in your fridge. For additional tips, click the hyperlinks and watch the embedded video (if available). Leaks from the refrigerator's water filter: https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-filter
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150602136, to help our team locate your information when you message us. Have a great day. -John
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150602136, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
1
Where are they??
on April 30, 2024
Posted by: Andy
How long is this thing supposed to last? Me and 3 cats going through a filter in 5 months? I don't think so. Plus can't buy replacement here?!
Response from Samsung USBy Samsung Care, May 6, 2024
Hi Andy,
We understand how you feel and we are here to provide the information that you need.
The water filter should be replaced every 6 months or after it has been used for 300 gallons of water.
You can check the link below if you wish to purchase a replacement filter.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-2-pack-haf-qin-2p-exp/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147111290), and it will help our team pull up your information.
^Rodel
We understand how you feel and we are here to provide the information that you need.
The water filter should be replaced every 6 months or after it has been used for 300 gallons of water.
You can check the link below if you wish to purchase a replacement filter.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-2-pack-haf-qin-2p-exp/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147111290), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
1
horrible
on June 7, 2024
Posted by: mebbbn
Sucks bbnnn,mkmoi7jjjhhhhhjjggffuhhvvhjhbbbjnbn b bbvmnh
Response from Samsung USBy Samsung Care, June 7, 2024
Greetings!
It's disheartening when a product you rely on doesn't perform as expected, especially when it's something as important as a water filter.
We wish to help wherever we can with your experience with the water filter, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147214192 to help our team pull up your information.
Leo
It's disheartening when a product you rely on doesn't perform as expected, especially when it's something as important as a water filter.
We wish to help wherever we can with your experience with the water filter, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147214192 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible filter
on August 22, 2024
Posted by: James
from Los Angeles
I bought the filter a few weeks ago and the water tastes horrible. I ran water through the filter several times and still the same. The old filter made the water taste way better. Anyway to get a refund?
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA CARE, August 23, 2024
We understand the water filter's significance. Let's get you the help you need, James.
We recommend following the proper steps to replace the water filter to get fresh and filtered water. Please head over to the link below for a more in-depth guide. Learn more by visiting the instructional video and the hyperlinks.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147469928, to help our team pull up your information.
Have a great day!
^Chrystel
We recommend following the proper steps to replace the water filter to get fresh and filtered water. Please head over to the link below for a more in-depth guide. Learn more by visiting the instructional video and the hyperlinks.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147469928, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Great water filter!
on December 24, 2025
Posted by: Samsungguy1981
from West Chester OH
[This review was collected as part of a promotion.] This water filter has always worked great with our counter depth refrigerator eliminating the need for a separate water filter system. Its made of good durable material so it never breaks when in use. Also the water always taste great with all the bacteria and impurities filtered out.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Short life
on February 28, 2021
Posted by: KayS
the filter that came with our fridge later about a year before the flow through the dispenser started to slow. the replacement filter lasted less than 3 months before becoming so clogged that the ice maker stopped working. if it's only going to last 3 months,i might as well try a generic.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Pat, Samsung Care, March 1, 2021
The water filter should last longer than that. So we can look into your concern, please feel free to contact our Social Media team for help. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143021914
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143021914
Written by a customer while visiting Samsung US
Customer Rating
5
Easy install!
on January 5, 2023
Posted by: Tech Guy 70
Replaced the water filter with a new one. No leaks, no problems. I don't understand the problems others are having. It can't be any easier.
Written by a customer while visiting Samsung US