Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(348 Reviews)
Rating breakdown 348 reviews
5 Stars
197
4 Stars
34
3 Stars
14
2 Stars
21
1 Star
82
71%of customers recommend this product.
(
150 out of
211)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
TDS tester reads 430 ppm!
on September 27, 2024
Posted by: Rex1
from Henderson NV
Replaced filter, bled the system and my TDS tester still read 430ppm! This is unacceptable! My previous home RO system was .025 ppm.
No, I would not recommend this to a friend.
Performance
1
Value
1
Response from Samsung USBy SEA Care, October 1, 2024
Hello Rex1,
Thank you for reaching out regarding your experience with the Samsung HAF-QIN filter. I understand you're concerned about the high TDS (Total Dissolved Solids) reading, especially after replacing the filter and bleeding the system.
It's important to note that the Samsung HAF-QIN filter is designed for Samsung water filters to meet NSF/ANSI standards 42, 53, and 401, ensuring a reduction in various contaminants from your drinking water, including chlorine, lead, mercury, and emerging contaminants like pharmaceuticals., but it may not reduce TDS levels to the extent that a reverse osmosis (RO) system does. RO systems typically produce much lower TDS readings, operating on a different filtration principle designed specifically for TDS reduction.
Please see more details for the water filter in the link below.
Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147570268) to help our team gather your information.
Have a great day.
^Charles
Thank you for reaching out regarding your experience with the Samsung HAF-QIN filter. I understand you're concerned about the high TDS (Total Dissolved Solids) reading, especially after replacing the filter and bleeding the system.
It's important to note that the Samsung HAF-QIN filter is designed for Samsung water filters to meet NSF/ANSI standards 42, 53, and 401, ensuring a reduction in various contaminants from your drinking water, including chlorine, lead, mercury, and emerging contaminants like pharmaceuticals., but it may not reduce TDS levels to the extent that a reverse osmosis (RO) system does. RO systems typically produce much lower TDS readings, operating on a different filtration principle designed specifically for TDS reduction.
Please see more details for the water filter in the link below.
Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147570268) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible product
on December 23, 2024
Posted by: LizD
from Florida
Bought 3 weeks ago and now we have no water coming out of beverage center.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 24, 2024
Hi Liz D,
It must be frustrating to have no water coming out of your beverage center. Let us help.
I have shared a Samsung link below to help with your experience with your water dispenser. The link has an embedded video that we recommend watching in full.
Samsung refrigerator water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
In addition, most beverage centers of Samsung refrigerators have an Autofill Water Pitcher. I have shared a link below to help with its water-filling situation. The link has a hyperlink for additional help.
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Should you need more assistance with your refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147996713 to help our team pull up your information.
Leo
It must be frustrating to have no water coming out of your beverage center. Let us help.
I have shared a Samsung link below to help with your experience with your water dispenser. The link has an embedded video that we recommend watching in full.
Samsung refrigerator water dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-does-not-dispense-at-all
In addition, most beverage centers of Samsung refrigerators have an Autofill Water Pitcher. I have shared a link below to help with its water-filling situation. The link has a hyperlink for additional help.
Autofill water pitcher doesn't fill:
https://www.samsung.com/us/support/troubleshooting/TSG01201488/
Should you need more assistance with your refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147996713 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
2
Faulty Filter
on April 30, 2025
Posted by: SeanE
from Belmont North Carolina
First few filters functioned fine. The last filter was faulty causing water to leak inside the fridge. Hoping to be offered a replacement at the very least
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy Rodel, Samsung Care, May 2, 2025
Hi SeanE,
We can feel your disappointment with this water filter. We are here to help you.
We would like to speak to you directly to gather additional information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148991571), to help our team pull up your information.
Have a great day!
^Rodel
We can feel your disappointment with this water filter. We are here to help you.
We would like to speak to you directly to gather additional information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148991571), to help our team pull up your information.
Have a great day!
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
1
Poor compatibility guide
on October 5, 2025
Posted by: Brian
The website says this is the one for an RS25H5111**. I have an RS25H5111SR. It doesn't fit. This filter is square and the slot in mine is round. This needs to be corrected.
Response from Samsung USBy SEA Care, October 6, 2025
Hi Brian, \n\nThank you for bringing this to our attention. We truly appreciate your feedback regarding the compatibility information. Samsung is constantly working to improve and update our resources to ensure accuracy and provide a better customer experience. \n\nWe’d like the opportunity to assist you further and provide guidance on the best next steps. Please don’t hesitate to contact us through the following channels: \n\n1. Facebook Messenger: http://m.me/samsungsupport \n2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 \n3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us \n\nWhen you message us, please provide us with this reference number (1150941504) to help our team pull up your information. \n\nThank you. \n\n^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding water filter cartridge
on January 1, 2026
Posted by: Bespley
[This review was collected as part of a promotion.] The Samsung water filter cartridge for my Samsung Ai Bespoke 4 door french door refrigerator it top notch. It filters out all the bad stuff you don't want in your water with ease. It is compatible with many of the Samsung refrigerators so it makes replacement so easy. It is super easy to replace the old filter and does not require using any special tools or expertise. Made of high quality materials so you know it will be reliable. I love that it has a capacity of months so no need to replace that often. I would highly recommend this Samsung water filter.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Seems Prone To Leaking
on June 26, 2024
Posted by: Groll
from Georgia
I purchased a genuine replacement filter using the Samsung Subscription Service. The filter replacement seemed easy enough...unscrew the old filter and screw in the new filter. I did this in the evening and at the time everything seemed ok. I woke up the next morning and my kitchen AND Basement was flooded. Several thousands of dollars in damage. When I removed the new filter I installed I could tell the water was dripping from the plunger/nozzle on the filter housing. Not enough to give any warning at the time of the replacement of the filter. As evident with the numerous bad reviews there seems to be a design flaw or just plain bad engineering with the filtration system. I would highly recommend staying away from Samsung Refrigerators.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, June 27, 2024
Hello,
We understand the disappointment of dealing with the leaks. Let us help.
Below is a troubleshooting link to help when the water filter leaks.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147275743) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand the disappointment of dealing with the leaks. Let us help.
Below is a troubleshooting link to help when the water filter leaks.
Leaks from the refrigerator's water filter:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147275743) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
A great filter
on October 10, 2024
Posted by: Wolf
I had a water main break in my neighborhood last week. The water that was coming out my faucets in the house was brown. But the water that was coming out my refrigerator was crystal clear.
Written by a customer while visiting Samsung US
Customer Rating
5
Great filter
on January 16, 2026
Posted by: alupot
from seattle, wa
[This review was collected as part of a promotion.] Very easy to install and get fresh water. Cost was resonable.
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US