Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(348 Reviews)
Rating breakdown 348 reviews
5 Stars
197
4 Stars
34
3 Stars
14
2 Stars
21
1 Star
82
71%of customers recommend this product.
(
150 out of
211)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
1
White residue coming out of filter... bad support
on January 26, 2021
Posted by: Justbelookin
we have had our fridge for about 8 months. bought this replacement filter in dec. now in january we notice that the water coming out of the filter is leaving a white residue behind. our tap water is not doing this. only from this filter. spent 40 minutes trying to get support and just kept getting passed around to extensions. guess i have to pay for a new genuine filter and hope i get a good one. can't get support on this one from the company. its past 15 days for a return so stuck. i'll be sure to test the new one and return at any sign of residue.
buyer beware.
buyer beware.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, January 27, 2021
Is this only happening with the new water filter? We would need to gather more information regarding your concern. Can you reach out to us? We can assist you there. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1142892294
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1142892294
Written by a customer while visiting Samsung US
Customer Rating
1
Absolutely Awful Packaging. Wear Gloves To Open
on April 8, 2023
Posted by: Anonymous
from The Hospital
This review is strictly for the packaging you put this filter in. I am typing this with fully bandaged hands as you made the plastic impossible to come apart and now I have lost several layers of skin on my hands. I now require assistance doing simple household tasks like using a fork or using the restroom. I hope whoever decided this packaging was right for this filter has a horrible summer and stubs their toe every time they walk to the restroom in the middle of the night.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, SEA Care, April 10, 2023
Good day,
We appreciate the opportunity to help; We would love to discuss your water filter to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
We appreciate the opportunity to help; We would love to discuss your water filter to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
hard to sign in
on February 15, 2025
Posted by: dana
Too difficut to log in and place an order for new filters.
Response from Samsung USBy SEA CARE, February 18, 2025
We appreciate you for letting us know about this experience. Let's aid you with this, Dana.
We recommend browsing through our Samsung website to see our available water filters. Please refer to the link below.
Samsung Water Filters:
https://www.samsung.com/us/home-appliances/home-appliances-accessories/all-home-appliances-accessories/?key_features=Water+Filters
For added reference, I have also shared FAQs on how to track or place an order.
Frequently Asked Questions:
https://order-help.us.samsung.com/
Should you require further assistance logging into your Samsung Account, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148432395, to help our team pull up your information.
Have a great day!
^Chrystel
We recommend browsing through our Samsung website to see our available water filters. Please refer to the link below.
Samsung Water Filters:
https://www.samsung.com/us/home-appliances/home-appliances-accessories/all-home-appliances-accessories/?key_features=Water+Filters
For added reference, I have also shared FAQs on how to track or place an order.
Frequently Asked Questions:
https://order-help.us.samsung.com/
Should you require further assistance logging into your Samsung Account, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148432395, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Filter need replacement in 4 days?????
on April 24, 2025
Posted by: Rose3
I replaced filter 19 April 2025. Today 24 April, its at 8% and requiring new filter.
Response from Samsung USBy Rodel, Samsung Care, April 25, 2025
Hi Rose3,
We understand how you feel regarding this fridge.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148895190), to help our team pull up your information.
Have a great day!
^Rodel
We understand how you feel regarding this fridge.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148895190), to help our team pull up your information.
Have a great day!
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
1
Buyer Beware—DO NOT BUY a Samsung refrigerator
on March 25, 2026
Posted by: Cher
from Missouri
[This review was collected as part of a promotion.] Absolute Junk— Ice maker never worked right, freezer quit and now refrigerator. We have owned it for 3 months and have been without a refrigerator going on 5 weeks. Service is as bad as the refrigerator.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Meneleo, Samsung, March 27, 2026
Hi Cher,
We value the time you spent sharing your thoughts about your Samsung refrigerator.
You can help keep your refrigerator running smoothly by doing a few quick checks and routine adjustments. Making sure the unit has consistent power, such as confirming the interior lights turn on and the home circuit breaker is set correctly. For the ice maker, maintaining good household water pressure and replacing the water filter on schedule can help promote steady ice production and clear, well‑formed ice. Occasional checks of the ice bucket and components can also help ensure everything continues to work as intended.
Samsung refrigerator has no power
https://www.samsung.com/us/support/troubleshoot/TSG10003903/
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
If you’d like us to take a closer look or need additional assistance, please reach out using one of the options below and include your reference number 1152300586 so our Samsung Care team can locate your details quickly:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Thank you for your feedback.
Meneleo
Samsung Care
We value the time you spent sharing your thoughts about your Samsung refrigerator.
You can help keep your refrigerator running smoothly by doing a few quick checks and routine adjustments. Making sure the unit has consistent power, such as confirming the interior lights turn on and the home circuit breaker is set correctly. For the ice maker, maintaining good household water pressure and replacing the water filter on schedule can help promote steady ice production and clear, well‑formed ice. Occasional checks of the ice bucket and components can also help ensure everything continues to work as intended.
Samsung refrigerator has no power
https://www.samsung.com/us/support/troubleshoot/TSG10003903/
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
If you’d like us to take a closer look or need additional assistance, please reach out using one of the options below and include your reference number 1152300586 so our Samsung Care team can locate your details quickly:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
Thank you for your feedback.
Meneleo
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect
on September 27, 2021
Posted by: Thommyboy550
fit like a glove and easy to take out and put in. no complaints or issues whatsoever.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy Pat, Samsung Care, October 1, 2021
That's good. If you do ever run into any problems. We will always be here to help. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
4
Great Availabilty
on October 19, 2022
Posted by: vinny
very happy replacement filters are readily available for our Samsung refrigerator.
What would be best is to change the product packing from hard plastic to a paper based package. The hard plastic is very hard to remove and when cut to release the filter the plastic edges are extremely sharp and cause cuts.
What would be best is to change the product packing from hard plastic to a paper based package. The hard plastic is very hard to remove and when cut to release the filter the plastic edges are extremely sharp and cause cuts.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
RELEASE WATER PRESSURE BEFORE CHANGING THE FILTER
on October 12, 2023
Posted by: kmtexas
from Texas
When the filter light came on for the first time, I took the existing filter out to get the correct number. At the time it seemed faster than hunting down the manual. The filter was very difficult to take out, and put back in. We finally managed to muscle it back in. This should have been our first clue we had not done something correctly. Within a few minutes of walking away, and thinking the filter was properly re-installed, water was running onto the floor. Thank goodness we were home to pull the filter back out, which stopped the leak. What a mess! The two bins beside the filter and the flex bin in the middle drawer had to come out so we could reach to remove all the water pooled inside.
OUR RESOLUTION TO STOP THE LEAK? Turn the water off and drain the line to release pressure. Filter went back in without any problems and no leaking when water was turned back on.
I wish I had taken the time to READ THE MANUAL BEFORE CHANGING THE FILTER. It would have saved me a lot of time and frustration had I done it correctly to begin with.
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US