Customer reviews from Samsung US
Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Average customer rating
3.7
(348 Reviews)
Rating breakdown 348 reviews
5 Stars
197
4 Stars
34
3 Stars
14
2 Stars
21
1 Star
82
71%of customers recommend this product.
(
150 out of
211)
Customer Reviews for Samsung - HAF-QIN Refrigerator Water Filter 2 pack - White
Customer Rating
3
Something’s wrong
on September 11, 2022
Posted by: Jsjjane
from CA
i replaced my filter with a samsung filter. then i had to change my wifi and now my fridge is showing i need to change my filter. very frustrating.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
4
Value
3
Response from Samsung USBy Carrie Galvan, SEA Care, September 12, 2022
Hi Jsjjane,
Our team appreciates your patience as you deal with the issue you're experiencing with your refrigerator showing that you need to replace the water filter again. We can help you. Please take time to check these links for a possible fix.
Replacing the water filter in your refrigerator (please select "reset the water filter light"):
https://www.samsung.com/us/support/answer/ANS00060149/
Changing the water filter on your Samsung refrigerator | Samsung US:
https://www.youtube.com/watch?v=okAfV86M0iw
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe.
-John
Our team appreciates your patience as you deal with the issue you're experiencing with your refrigerator showing that you need to replace the water filter again. We can help you. Please take time to check these links for a possible fix.
Replacing the water filter in your refrigerator (please select "reset the water filter light"):
https://www.samsung.com/us/support/answer/ANS00060149/
Changing the water filter on your Samsung refrigerator | Samsung US:
https://www.youtube.com/watch?v=okAfV86M0iw
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe.
-John
Written by a customer while visiting Samsung US
Customer Rating
2
Product Packaging
on August 27, 2024
Posted by: Genuinely Loyal
from Hayward CA
I always buy Samsung genuine filters. I know you are fighting thefts but at what expense. Honestly I have to work hard to get the filter out of the packaging. The plastic is so hard and no way to open it so I have to cut open the packaging which creates sharp edges and points. Honestly, this is at best dangerous. I really would not want to injure myself just to get the product. Can you please do something to make this better?
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy SEA CARE, August 28, 2024
Greetings!
We understand where you're coming from. Please know that your convenience is essential to us.
Should you require assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147481982, to help our team pull up your information.
Have a great day!
^Chrystel
We understand where you're coming from. Please know that your convenience is essential to us.
Should you require assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147481982, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Worst refrigerator
on March 2, 2026
Posted by: Tiff
from Fort Wayne indiana
The water filter is so hard to get on. I just replaced mine a month ago left for work on Friday came home after 9hrs to find i has w inches of water in my kitchen, dining room, laundry room, and living room. I have water damage to everything carpet has to be replaced and cabinets and since it was the weekend have to wait till Monday for insurance and hope they will cover it. I am scared to leave to house now. O yea not mention my neighbor also have water damage. This all had to do with the water filter.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy Glaiza, Samsung, March 2, 2026
Hi Valued Customer,
We value the details you shared about your Samsung refrigerator and the leaking that occurred during the water filter replacement.
To help ensure the correct filter is used for your refrigerator model, and to avoid issues like leaking or improper fit, you can use Samsung’s filter lookup tool.
You can explore the full guide here:
Find the correct water filter for your Samsung refrigerator
https://www.samsung.com/us/home-appliances/refrigerators/water-filters/find-your-water-filter/
If your refrigerator experiences leaking after a filter replacement, reviewing the proper installation method can help ensure the filter is fully seated and aligned to prevent drips or water bypass.
You can explore the full guide here:
How to replace the water filter in a Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10005090/
If the issue persists, please do not hesitate to reach out through the options below:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose
Samsung Community: https://us.community.samsung.com/
Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
When contacting us, please have this reference number (1152189920) available so we can assist you promptly.
We appreciate hearing from you, and Samsung truly values your business.
We value the details you shared about your Samsung refrigerator and the leaking that occurred during the water filter replacement.
To help ensure the correct filter is used for your refrigerator model, and to avoid issues like leaking or improper fit, you can use Samsung’s filter lookup tool.
You can explore the full guide here:
Find the correct water filter for your Samsung refrigerator
https://www.samsung.com/us/home-appliances/refrigerators/water-filters/find-your-water-filter/
If your refrigerator experiences leaking after a filter replacement, reviewing the proper installation method can help ensure the filter is fully seated and aligned to prevent drips or water bypass.
You can explore the full guide here:
How to replace the water filter in a Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS10005090/
If the issue persists, please do not hesitate to reach out through the options below:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose
Samsung Community: https://us.community.samsung.com/
Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
When contacting us, please have this reference number (1152189920) available so we can assist you promptly.
We appreciate hearing from you, and Samsung truly values your business.
Written by a customer while visiting Samsung US
Customer Rating
5
easy to change
on January 15, 2021
Posted by: hndnponygirl
from VA
filter arrived in 2 days. very easy to change. love the subscribe feature so that i dont even need to worry about finding it and purchasing it again. it will just come when it needs changing and it saves me money!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Water filter doesn't fit 100%
on June 7, 2020
Posted by: oldk94
[This review was collected as part of a promotion.] we bought this filter from samsung after doing some research. there are a lot of 3rd parties provide same model filter, but some of them has fitting and leaking issue, so we decide to buy the original samsung one to avoid problem. but we are wrong!!! this water filer doesn't fit our samsung fridge perfectly even it's same mode.it won't go all the way in after install the new filter. we don't have the leak problem so far, but it just does't give us the original feel. it's a bit disappointment.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 22, 2020
Hello! This troubleshooting link will help resolve your water filter concerns https://bit.ly/2FZKC5o ^Ty
Written by a customer while visiting Samsung US
Customer Rating
5
Filter works well
on November 22, 2020
Posted by: Frank S
from Hackettstown , NJ
i seem to disagree with the other reviewers. i followed the instructions, but the filer was very difficult to remove, so the first time i called samsung's help line to see if it was ok to remove with a pliers. they said "yes". i removed and reinstalled with no problem. we drink a lot of water, so i knew the filer wasn't going to last 6 months; it lasted about 3-3 1/2. our house has a whole house filter on it anyway, but this filter seems to make the water taste cleaner. even the cats prefer water from the refrigerator than the tap! i usually order two filters at a time, in case they are on back order. this will be my third filter. i have no complaints!
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Incompatible with RO systems.
on March 19, 2024
Posted by: Shredder
I send Reverse Osmosis water to my refrigerator. Samsung reminds me to replace my water filter without an option to clear the alert.
Response from Samsung USBy SEA Care, March 20, 2024
Good day,
We are here for you anytime. For the best results in your drinking water, we recommend using a compatible, genuine water filter for your fridge. We want to speak to you directly to provide support.
Please feel free to get back to us via the following options with your fridge's model number so we can validate what filter model will work:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146966159, to help our team pull up your information when you message us.
Have a great day.
-John
We are here for you anytime. For the best results in your drinking water, we recommend using a compatible, genuine water filter for your fridge. We want to speak to you directly to provide support.
Please feel free to get back to us via the following options with your fridge's model number so we can validate what filter model will work:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146966159, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible water
on September 16, 2023
Posted by: Gross
The water tastes horrible with my most recent water filter subscription delivery. And good luck cancelling your subscription. No one at Samsung even understands what I mean when I say that I need to cancel my refrigerator water filter subscription. Yeah I know - first world problems. But seriously the water from this water filter tastes worse than from the tap. It has a toxic chemical taste to it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, SEA Care, September 19, 2023
Hi there,
We understand that the water's taste isn't up to your standards. We're here to help.
I have shared the proper steps in replacing the water filter to get fresh and filtered water. Please head on over to the link below for a more in-depth guide.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146303576, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US