Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
5
Speed of brewing is great
on February 1, 2023
Posted by: banzaibutch
from seattle
Speed of the brew cycle is amazing. Best ever drip coffee maker for that.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Cafe
on February 1, 2023
Posted by: Stevelanz
Love the design. Don’t like that you can’t completely empty the coffee pot no matter how much you tip it up.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful and Great coffee
on February 1, 2023
Posted by: Ll4444444
from North Carolina
Love it! I just got rid of my Breville and won’t go back. This is a much better product and beautiful on my counter. App works great also!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
As good as a pour over!
on January 31, 2023
Posted by: Hometownhawkeye
from Iowa City, IA
Was a diehard pour over coffee fan for many years. Always believed that by controlling the water temperature, the grind and the pour time that you would get the best cup of coffee. Recently added cafe appliances to our kitchen and decided to give the coffee maker a try. Consider me opinion changed! On the gold setting, this makes just as great of a cup of coffee as a pour over. I still weigh and grind my own beans in a burr grinder, but now I just set the app and when I get up, the coffee is done! So easy!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Cracked plastic
on January 29, 2023
Posted by: Kpack
from New jersey
I love the coffee pot, but the plastic is cracking.
I really don’t understand why, it’s never been moved of the counter. This was an expensive coffee pot and we never expected something like this to happen.
I really don’t understand why, it’s never been moved of the counter. This was an expensive coffee pot and we never expected something like this to happen.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
First pot amazong
on January 28, 2023
Posted by: Kamakoski
from Alaska
Just installed this morning and the first pot ont he gold setting with amazing. Looking forward to many more.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love it!
on January 25, 2023
Posted by: aynarm
from Connecticut
The matte finish is really nice and it works pretty well. The UI on the smart HQ app is awesome!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Love this coffee maker but the plastic is starting
on January 25, 2023
Posted by: AJ CPA
from MD
I bought this in Feb 2022 in preparation for my new house. I removed it from the box and started using it in June 2022. Now Jan 2023, the plastic is cracking.
I use it daily in the morning. It has never been moved around. I don’t understand why the plastic will fall apart. With a price like this, I expected it to be sturdy.
It is very beautiful but I bought it with the hope I’ll use it for years. It looks like the crack is getting larger.
I use it daily in the morning. It has never been moved around. I don’t understand why the plastic will fall apart. With a price like this, I expected it to be sturdy.
It is very beautiful but I bought it with the hope I’ll use it for years. It looks like the crack is getting larger.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Devin@Cafe, GE_Appliances, January 26, 2023
Good morning!
Thank you so much for taking the time to provide feedback on your Café Specialty Drip Coffee Maker. We always appreciate hearing from you on our products to ensure that we are providing the best possible Consumer Experience, all while improving and bettering our appliances.
We are truly sorry to hear that your new coffee maker is starting to crack. This is definitely not the quality that we would expect, and we want to work to get this resolved for you as soon as possible.
With that being said, we would recommend reaching out to the Warranty Department to initiate a claim, as there is a 1-year manufacturer’s warranty for this appliance. To do so, please visit cafeappliances.com/support/returns/, or call 1-800-430-1757. Please have your model number and serial number available. Return and packing instruction information will be provided at that time.
We hope this helps, and again truly apologize for the inconvenience.
Thanks, -Devin@Café
Thank you so much for taking the time to provide feedback on your Café Specialty Drip Coffee Maker. We always appreciate hearing from you on our products to ensure that we are providing the best possible Consumer Experience, all while improving and bettering our appliances.
We are truly sorry to hear that your new coffee maker is starting to crack. This is definitely not the quality that we would expect, and we want to work to get this resolved for you as soon as possible.
With that being said, we would recommend reaching out to the Warranty Department to initiate a claim, as there is a 1-year manufacturer’s warranty for this appliance. To do so, please visit cafeappliances.com/support/returns/, or call 1-800-430-1757. Please have your model number and serial number available. Return and packing instruction information will be provided at that time.
We hope this helps, and again truly apologize for the inconvenience.
Thanks, -Devin@Café
Written by a customer while visiting cafeappliances.com