Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
3
Looks good but…
on July 9, 2026
Posted by: TX j Pa
Looks good but the black matte carafe started chipping just after a year. Then the handle became warped and the coating chipped off. The WiFi feature never worked. The lighted display is failing and you can’t tell the time or brew cup settings
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Julia, Cafe, July 14, 2026
We'd like to help with your coffee maker. We will be reaching out to you via email. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Beautiful
on July 7, 2026
Posted by: croixgirl
Machine is beautiful like art, but unfortunately even at the highest setting I still need microwave, which is a big disappointment!
Otherwise, makes good coffee, still learning all the FUN buttons
Otherwise, makes good coffee, still learning all the FUN buttons
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Carafe sensor problem
on June 13, 2026
Posted by: SBG48
from California
The coffee making is fine but after a little more than one year the carafe sensor located in the base of the machine stopped working, preventing the coffee from being brewed. I was able to bypass the problem by unscrewing the machine base and closing the contacts at the sensor connector miniplug. This is a partial fix as the machine would now brew even if the carafe is not in place, but unfortunately GE does not make replacement sensors available. It should because this is a common problem reported by several other customers (see earlier postings in this thread).
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, June 17, 2026
We would like to assist you with this coffee maker and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Carafe is amazing keeps Coffee nice and Hot.
on June 11, 2026
Posted by: Lake Lover
We were replacing a Ninja 12 Cup Coffee Maker with a heated station for the carafe,
The Carafe is amazing keeps the Coffee Hot for over an hour,
It brews quickly but does not offer a stopper if you remove the carafe while brewing that is why I gave it 4 stars I would still purchase it again. You also can not remove the water reservoir to take to your sink you have o take the water to the coffee maker that waalso a negative.
The Carafe is amazing keeps the Coffee Hot for over an hour,
It brews quickly but does not offer a stopper if you remove the carafe while brewing that is why I gave it 4 stars I would still purchase it again. You also can not remove the water reservoir to take to your sink you have o take the water to the coffee maker that waalso a negative.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Carafe Temp
on June 11, 2026
Posted by: AJAJ
We love the design, look and performance of the coffee maker. The only 'issue' is the carafe doesn't seem to hold thereat long enough to enjoy a later cup of coffee.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Quiet!
on June 11, 2026
Posted by: Coffee McCoff Face
from Kila, Montana
I love this coffee pot. It’s fast and quiet. The “gold” setting makes an awesome cup of coffee.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Poor design, and material used
on May 25, 2026
Posted by: Violinlady1
from South Carolina
All of the white surfaces stain very quickly simply by using them for coffee brewing. The stains do not come off, regardless of the cleaner used or how fast it is cleaned after brewing. The copper handle material chips off, leaving sharp edges that can injure the user. Moisture does not dissipate in the water chamber between fillings, causing questionable bacteria or other contaminants.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Dianna, Cafe Appliances, May 27, 2026
We would like to assist and gather some more information. A member of our team will be reaching out to you via email. Please respond at your earliest convenience.
In the meantime, we would like to help and provide some more information to help with the stains you are experiencing with your coffee maker. We recommend cleaning the outside of the coffee maker with a soft, damp cloth. Also, after each use, empty the carafe and rinse the lid under warm running water. Letting coffee stand overnight in the carafe can lead to staining. For a deeper clean, wash it regularly in warm, soapy water and a soft bristled brush. Do not use abrasive cleaners as they may scratch the finish. More information about the care and cleaning can be found in the manual on page 14 at the link here: https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf?_ga=2.107712898.1635049094.1687464209-132335501.1644413847.
In the meantime, we would like to help and provide some more information to help with the stains you are experiencing with your coffee maker. We recommend cleaning the outside of the coffee maker with a soft, damp cloth. Also, after each use, empty the carafe and rinse the lid under warm running water. Letting coffee stand overnight in the carafe can lead to staining. For a deeper clean, wash it regularly in warm, soapy water and a soft bristled brush. Do not use abrasive cleaners as they may scratch the finish. More information about the care and cleaning can be found in the manual on page 14 at the link here: https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf?_ga=2.107712898.1635049094.1687464209-132335501.1644413847.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Disappointed - Buggy Machine
on May 18, 2026
Posted by: Tiff02
from SLC, UT
I am very disappointed in this coffee maker, it seems to have a known issue that the coffee maker after less than a year of use gets stuck in a descaling process rendering it unusable. I have followed multiple threads of others in the same situation. This is the second coffee maker I have had this occur on, the first being replaced for the same issue. I have followed the steps in the manual as well as anything I can locate online. I have owed other brands of coffee makers that have lasted years before having any sort of problems but like many chose this one because it matched the rest of my appliances. I would encourage others to select a different brand if their morning coffee is as sacred as it is to me.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, Cafe_ Appliances, May 19, 2026
We would like to assist you with this coffee maker and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting cafeappliances.com