Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
3
I’m not thrilled abd I should be!!
on March 1, 2023
Posted by: JB1959
from Florida
The pot has 3 issues. The spring that connects the pot to the machine drips water onto the plate. Stays wet. Looks bad. The pot needs to tkeep the coffee hotter. Not hot enough after an hour?, yet still warm slightly in the morning. And finally there needs to be a warning if the pot is not empty when you try to make coffee. Or you need a clever window on the pot. I’ve had 3 overflow disasters in 6 months or so.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, March 6, 2023
Hello,
We’re so sorry to hear that your new coffeemaker isn’t everything you hoped it would be. We know it’s frustrating when a product makes a mess while working, but it can be even worse when that mess is combined with lukewarm coffee, and this is not something we want or expect from our appliances. We take your feedback seriously and we will work hard in the future to make the improvements you suggested. Thank you for taking the time to leave us a review and please feel free to reach out with anything you may need. Best regards. -MichaelB@Café
We’re so sorry to hear that your new coffeemaker isn’t everything you hoped it would be. We know it’s frustrating when a product makes a mess while working, but it can be even worse when that mess is combined with lukewarm coffee, and this is not something we want or expect from our appliances. We take your feedback seriously and we will work hard in the future to make the improvements you suggested. Thank you for taking the time to leave us a review and please feel free to reach out with anything you may need. Best regards. -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Garbage
on March 1, 2023
Posted by: Kparrish
from Dallas,tx
After one wash the handle paint came off, the coffee is mediocre, it uses an insane amount of coffee, the coffee isn’t that good, the stainless steel pot doesn’t keep coffee warm
No, I would not recommend this to a friend.
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, March 6, 2023
Hello,
We’re sorry to hear you’ve had such a negative experience with your new coffeemaker. We know it’s frustrating when you end up using way more coffee than you anticipated only for the coffee to not taste very good, and having issues with it staying warm can make things even worse. This is not something we want or expect from our products and we apologize for the poor impression that this coffeemaker has left. We take your feedback seriously and we will work hard in the future to improve on the aspects you have mentioned. Thank you for taking the time to leave us a review and please feel free to reach out with anything you may need. Best regards. -MichaelB@Café
We’re sorry to hear you’ve had such a negative experience with your new coffeemaker. We know it’s frustrating when you end up using way more coffee than you anticipated only for the coffee to not taste very good, and having issues with it staying warm can make things even worse. This is not something we want or expect from our products and we apologize for the poor impression that this coffeemaker has left. We take your feedback seriously and we will work hard in the future to improve on the aspects you have mentioned. Thank you for taking the time to leave us a review and please feel free to reach out with anything you may need. Best regards. -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
A premium designed coffee brewer!
on March 1, 2023
Posted by: CradleAnglican1956
from The Florida Panhandle
We love the Cafe SmartHQ phone application and connectivity to our WiFi allowing for remote control and always correct time. A bit pricey though considering its extensive use of plastic components.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Excellent coffee pot
on March 1, 2023
Posted by: Mdscool
It makes a perfect cup of coffee. Easy to use. The app is fantastic!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Love this coffee maker!!
on March 1, 2023
Posted by: Jcoop
from Cleveland, ohio
Overall, I love the look of this coffee maker and the taste. My only complaint is that the coffee doesn’t stay hot enough after it’s brewed.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Cafe Specialy
on March 1, 2023
Posted by: ATX Reviewer
from Austin, Texas
The Cafe Specialty brews some of the best drip coffee I've had. The Gold setting is amazing! I love that I get a superb cup of coffee and do not have to compromise in design/style.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Quick, Quiet and Quality Design
on March 1, 2023
Posted by: LaLa needs caffeine
from Al
Sleek, love the horizontal orientation. Brews quickly and quietly. Thermal carafe keeps coffee hot for several hours, haven’t experienced any cool down. Highly recommend
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Don’t waste your money
on March 1, 2023
Posted by: Cafehater
from Virginia
The coffee maker stopped working after 75 days!! Conveniently outside of the return for refund window!?!?
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra@Café , GE Appliances, March 2, 2023
Oh no!
We are terribly sorry to hear that your new coffee maker stopped working. This can be such a huge inconvenience and certainly not the kind of experience we want for you.
Please take full advantage of your warranty. GE Appliances will either replace or refurbish your product with a new or remanufactured product, or refund the purchase price of the product at GE Appliances sole discretion. To initiate a warranty claim, please visit cafeappliances.com/support/returns/, or call 1-800-430-1757. Please have your model number and serial number available. Return and packing instruction information will be provided at that time.
You can find this information on page 16 of the owner's manual:
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-9000019-1.pdf&_ga=2.226900957.1372624225.1677766457-132335501.1644413847
Feel free to reach out to us at any time. As always, your friends here at GE Appliances are here to assist you.
Have a great day. - Tierra@Café
We are terribly sorry to hear that your new coffee maker stopped working. This can be such a huge inconvenience and certainly not the kind of experience we want for you.
Please take full advantage of your warranty. GE Appliances will either replace or refurbish your product with a new or remanufactured product, or refund the purchase price of the product at GE Appliances sole discretion. To initiate a warranty claim, please visit cafeappliances.com/support/returns/, or call 1-800-430-1757. Please have your model number and serial number available. Return and packing instruction information will be provided at that time.
You can find this information on page 16 of the owner's manual:
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-9000019-1.pdf&_ga=2.226900957.1372624225.1677766457-132335501.1644413847
Feel free to reach out to us at any time. As always, your friends here at GE Appliances are here to assist you.
Have a great day. - Tierra@Café
Written by a customer while visiting cafeappliances.com