Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
2
Disappointed
on March 28, 2023
Posted by: Dextersmom
from Dandridge TN
Disappointed with how the coffee is not hot enough! It looks nice and I love the app but otherwise nothing else good about it!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Haley@Cafe, Café , March 29, 2023
Greetings.
Thank you for providing us with a review on your coffee maker. It is disappointing to hear your unit is not getting hot enough to make you that nice hot fresh cup of coffee that we look forward to every morning. This is not something we want or expect from our products, and we apologize for the poor impression that this coffee maker has left.
Since you are still in warranty, we definitely recommend potentially getting it replaced. That way you can fully enjoy all the wonderful coffee that this model can make. Here is the link to initiate the process: https://www.cafeappliances.com/support/returns/
We appreciate your choice to make Café a part of your home.
-Haley@Café
Thank you for providing us with a review on your coffee maker. It is disappointing to hear your unit is not getting hot enough to make you that nice hot fresh cup of coffee that we look forward to every morning. This is not something we want or expect from our products, and we apologize for the poor impression that this coffee maker has left.
Since you are still in warranty, we definitely recommend potentially getting it replaced. That way you can fully enjoy all the wonderful coffee that this model can make. Here is the link to initiate the process: https://www.cafeappliances.com/support/returns/
We appreciate your choice to make Café a part of your home.
-Haley@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Aesthetically beautiful, coffee delicious!
on March 28, 2023
Posted by: AnnieS
from Palo Alto
Great looking coffeemaker! Makes a nice cup of coffee. Love that it’s programmable. Had issues connecting to WIFi. Wish I could make the water temperature a bit hotter.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Sold after one use
on March 27, 2023
Posted by: DougM66
from Skokie, Illinois
Installed the coffee maker today and, honestly, it made the best cup of coffee that I have ever brewed--home or at a coffee shop!
I would recommend this to a friend!
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, April 5, 2023
Hello there,
We’re thrilled that you’ve been so impressed with your new coffeemaker and the delicious morning brown that it produces. We really love the brew strength options that this model offers, and the SCA Certification is a great way to know you’ll always get the best coffee possible. We truly appreciate you taking the time to leave us your review and please feel free to reach out with anything you may need. Have a great day! -MichaelB@Café
We’re thrilled that you’ve been so impressed with your new coffeemaker and the delicious morning brown that it produces. We really love the brew strength options that this model offers, and the SCA Certification is a great way to know you’ll always get the best coffee possible. We truly appreciate you taking the time to leave us your review and please feel free to reach out with anything you may need. Have a great day! -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great Coffee - SCA Certified
on March 27, 2023
Posted by: balester94
from Smithton, IL
This machine brews a great pot of coffee. It’s certified by the Specialty Coffee Association, looks great, can be operated remotely and has great customer service backing it! I’d recommend this machine to anyone looking for a new coffee maker!
I would recommend this to a friend!
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, April 4, 2023
Hi there,
We’re so ecstatic that you’ve been enjoying the delicious coffee from your gorgeous new coffeemaker. We really love the brew strength options that this model offers, and the SCA Certification lets you know you’ll always get a quality cup of coffee. We truly appreciate you taking the time to leave us your review and please feel free to reach out with anything you may need. Have a great day! -MichaelB@Café
We’re so ecstatic that you’ve been enjoying the delicious coffee from your gorgeous new coffeemaker. We really love the brew strength options that this model offers, and the SCA Certification lets you know you’ll always get a quality cup of coffee. We truly appreciate you taking the time to leave us your review and please feel free to reach out with anything you may need. Have a great day! -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Doesn't work.
on March 25, 2023
Posted by: ErrinN
from NJ
So excited to brew a first cup of coffee and it says "add H2O" than "Err3". How does this expensive of a product come broken? Evidently, from my searching under Q&A on this site, this is a common occurrence. Don't waste your time and energy.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, March 28, 2023
Hello,
We’re so sorry to hear that your new coffeemaker didn’t work out of the box. We know it’s incredibly frustrating when you get a new appliance only for it to give you trouble right away, and this is not something we expect from our products. Err 3 indicates an issue with the boiler and the unit should be replaced. We recommend taking a look at page 16 of your owner’s manual, linked below, for information on how to take advantage of your warranty.
https://products-salsify.geappliances.com/image/upload/s--p12gYpJJ--/b34b52645043db09c8487b21a529366391f67d35.pdf?_ga=2.120058186.339899585.1680011619-1059723164.1676047547
We appreciate you taking the time to leave us your feedback and please feel free to reach out with anything you may need. Best regards. -MichaelB@Café
We’re so sorry to hear that your new coffeemaker didn’t work out of the box. We know it’s incredibly frustrating when you get a new appliance only for it to give you trouble right away, and this is not something we expect from our products. Err 3 indicates an issue with the boiler and the unit should be replaced. We recommend taking a look at page 16 of your owner’s manual, linked below, for information on how to take advantage of your warranty.
https://products-salsify.geappliances.com/image/upload/s--p12gYpJJ--/b34b52645043db09c8487b21a529366391f67d35.pdf?_ga=2.120058186.339899585.1680011619-1059723164.1676047547
We appreciate you taking the time to leave us your feedback and please feel free to reach out with anything you may need. Best regards. -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Not worth the money
on March 23, 2023
Posted by: picklerick
The first unit received would not register the pot was in place. Returned that and received replacement. 4 months of use and there is now water INSIDE the walls of the carafe that we can not expel. This will be a build-up of mold in no time.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra@Café , GE Appliances, March 24, 2023
Oh no!
We're so very sorry about the trouble you've had with your coffee maker. This is certainly not the experience we want for you and we're happy to help. Thank you for being so patient.
Make sure that you are taking the top off of the carafe and emptying it completely. There can be some coffee left in the carafe that cannot be poured out due to construction of the valve. The top has to be removed by twisting a quarter turn and pulling. This may be a possibility.
Also, please make sure you are not placing the cap on the carafe backwards. If the cap is on the carafe backwards, dripping or leaking will occur. There is an arrow molded on the top of the lid and it should be facing toward the spout. Please check to make sure the cap is on correctly.
We hope this helps. Feel free to reach out if you need us.
Have a great day. - Tierra@Café
We're so very sorry about the trouble you've had with your coffee maker. This is certainly not the experience we want for you and we're happy to help. Thank you for being so patient.
Make sure that you are taking the top off of the carafe and emptying it completely. There can be some coffee left in the carafe that cannot be poured out due to construction of the valve. The top has to be removed by twisting a quarter turn and pulling. This may be a possibility.
Also, please make sure you are not placing the cap on the carafe backwards. If the cap is on the carafe backwards, dripping or leaking will occur. There is an arrow molded on the top of the lid and it should be facing toward the spout. Please check to make sure the cap is on correctly.
We hope this helps. Feel free to reach out if you need us.
Have a great day. - Tierra@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Don’t waste your money!!
on March 22, 2023
Posted by: Colefench
I’m so confused by the 5 star reviews.. they must be paid for. We are so dissatisfied with this insanely overpriced piece of junk. It didn’t even last us a year. The only thing good about this coffee maker is how it looks. All of the parts are plastic, so they stain even if you wash immediately after using. We only ever hand washed and the rose gold powder coat on the handle still chipped off. The carafe dropped less then three feet and the handle snapped. Which was our second carafe because the first ones powder coat on the handle came completely off so they sent us this second one. It doesn’t make hot coffee unless you make 6+ cups so it always had to be warmed up in the microwave since it’s a stainless steel carafe, there is no warming plate. I’m telling ya, do not waste your money!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, March 23, 2023
Hello,
We’re so sorry to hear that you’ve been disappointed in your coffeemaker. We know it’s frustrating when any appliance has unexpected failures, but it can be even worse when it’s something you use often, and this is not something we want or expect from our products. We take your feedback seriously and we will work hard going forward to ensure these types of issues don’t happen. We recommend taking a look at page 16 of your owner’s manual for information on how to take advantage of your warranty; the manual can be found here:
https://products-salsify.geappliances.com/image/upload/s--p12gYpJJ--/b34b52645043db09c8487b21a529366391f67d35.pdf?_ga=2.73440720.375864568.1679590050-1059723164.1676047547
We appreciate you taking the time to leave us your review and please feel free to reach out with anything you may need. Best regards. -MichaelB@Café
We’re so sorry to hear that you’ve been disappointed in your coffeemaker. We know it’s frustrating when any appliance has unexpected failures, but it can be even worse when it’s something you use often, and this is not something we want or expect from our products. We take your feedback seriously and we will work hard going forward to ensure these types of issues don’t happen. We recommend taking a look at page 16 of your owner’s manual for information on how to take advantage of your warranty; the manual can be found here:
https://products-salsify.geappliances.com/image/upload/s--p12gYpJJ--/b34b52645043db09c8487b21a529366391f67d35.pdf?_ga=2.73440720.375864568.1679590050-1059723164.1676047547
We appreciate you taking the time to leave us your review and please feel free to reach out with anything you may need. Best regards. -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
The best... period
on March 21, 2023
Posted by: Topher21
from Dallas
I needed a coffeemaker in a pinch for company that was flying in town. She has a technivorm, which is considered one of the best in the market, so I wanted something comparable but not that expensive.. Well, after she left she texted me to ask where I got this one. That's all that needs to be said.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com