Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
2
Not happy.
on August 26, 2025
Posted by: YOY1
from Schenectady, New York 12303
Love this coffee maker and it looks beautiful on my counter, but the carafe withthe rose gold peeled terribly and I cannot get a replacement for it. This was not a cheap coffee maker and I am terribly dissapointed since I live in GE's backyard and my son worked for GE before COVID. Not happy!!!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Diego, Cafe_Appliances, August 28, 2025
We'd like to help you with your Carafe. We are going to reach out via email to gather further information. Please reply at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
horrible material on the carafe
on August 21, 2025
Posted by: hypersanny
The Material on this Carafe is absolute Carafe is absolute garbage! If it weren't for it being so expensive I'd throw it away. While the machine works great, the materials that are used on the handle of the carafe won't last you 6 months
Response from cafeappliances.comBy Tierra, Café_Appliances, August 26, 2025
We'd like to lend a hand with the carafe of your coffee maker. You can anticipate receiving an email from a member of our team to request more information. Please respond as soon as possible.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Love/unloved
on August 17, 2025
Posted by: ChiefsMom
from PA
First off, I love this coffee maker. It performed as advertised, great coffee. Smart WiFi ability is sooo nice to have. Unfortunately, all of the gold/copper colored appliqué is peeling off, the handle is falling apart, the cup indicator lights only partially work making it difficult to read. I would say the quality is poor, overall. For the price, this coffee maker should last many years. Ours is falling apart after almost 3 years!! These appear to be known issues and GE should replace the units. Or, lower the price significantly. Will be exploring other options going forward
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Diego, Cafe_Appliances, August 21, 2025
Thank you for your review. We are going to share your comments regarding brushed stainless finish of your unit to our product team for review.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Disappointing
on August 15, 2025
Posted by: finbly
from San Jose california
The overall function is fine but I have had this replaced for finish issues and now the second one has finish issues as well. I paid extra to have something aesthetically pleasing on my countertop but now it just looks cheap. I got the matching air fryer as well.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, August 20, 2025
We will be passing your comments about the finish and material over to our product team to review. Thank you again for sharing this.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Moldy smell
on August 15, 2025
Posted by: FrustratedNycgrl
I’ve only had this coffee machine for a couple of months, and I already noticed a strong moldy smell coming from the water reservoir. I tried running multiple cycles with diluted vinegar, but the smell is still there. It’s extremely disappointing, especially considering how much money I spent. I honestly feel I would have been better off with a cheaper coffee maker.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, August 20, 2025
We'd like to help out with cleaning your coffee maker.
We recommend performing a full clean of the unit and performing a descale cycle. You can check out the instructions for everything on pages 14 and 15 in the manual below: https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf
Performing all of these steps will help clean everything, including the internal components.
We recommend performing a full clean of the unit and performing a descale cycle. You can check out the instructions for everything on pages 14 and 15 in the manual below: https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf
Performing all of these steps will help clean everything, including the internal components.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Great taste....but doesn't last long
on August 11, 2025
Posted by: UnfortunateExperience
Overall its makes very good coffee, but I can't recommend it thus far because the original one I received broke within a year, which falls within the warranty. This allowed me to have it replaced pretty easily, but less than a year later again, the replacement is now faulty. Even though it's less than a year from when I got this new machine, it's not within the warranty from the original purchase so they won't replace. This is frustrating for what seemed like a good coffee maker. If you want the coffee maker to last more than a year, you may want to try something else.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, August 18, 2025
We're sorry to hear about your coffee maker not brewing. We'd like to help. We will be reaching out over email to collect additional information. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful Coffee maker
on July 31, 2025
Posted by: Lorianna
from Florida
I ordered the white Cafe coffee maker
And it is so gorgeous on my counter and the coffee taste delicious
Easy to clean and use
And it is so gorgeous on my counter and the coffee taste delicious
Easy to clean and use
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great coffee maker
on July 27, 2025
Posted by: Grandma Moo2
from Illinois
This product was purchased for our anniversary. My husband does not drink coffee nor could he figure out how to reset the time on my old coffee maker. However when he found out that this one had the thermal pot like I wanted again and connected to the appliance app he was excited. I have been please with the capacity along with how fast it brews. Since we live on a farm I like the fact it has a replaceable filter and the materials used to make the pot seem to be high quality. My coffee was still hot today over 4 hours after it was made.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com