Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
4
Good not great!
on September 14, 2025
Posted by: andyk
[This review was collected as part of a promotion.] When I first acquired this it brewed extremely fast, the more I use it the slower the brew time. The capacity is standard of all coffee makers. I must say the carafe insulation could use some improvement as it loses temperature raqther quickly. It is confusing to set up and I still need to refer to the manual for certain functions.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Makes great coffee, but doesn't last
on September 8, 2025
Posted by: Zac E
from North Carolina
[This review was collected as part of a promotion.] So we got this coffee maker in 2022 as a wedding gift from our registry. Cafe products look awesome, loved the copper accents, and finally got a coffee maker where the carafe was double walled vs glass. This was because I prefer to drink a good amount of coffee during the morning, and I wanted to see if this would be better for preventing the burnt flavor of coffee that had been continuously heated all morning. Well it was, made awesome coffee. Still does in fact. But I'm rating it 2 stars because of the finish of the copper is wearing off on the handle of the carafe, and also on rim of the drip portion that holds the coffee while it's brewing. In my opinion, this isn't normal wear and tear, nor is it just "cosmetic" as the Cafe rep told me in an email when I inquired about having it replaced. Yes, there is a one year warranty, but really this should last far longer than three years.
The cafe folks were super kind online, and were polite, but be aware, they will take no ownership to the quality of this product after the one year warranty. They will offer you access to a special website to purchase another one at a discounted price, but that's a bit insulting. Amazon almost has the same price currently.
Yeah, I still like my coffee, it does a good job, however the company should do better about quality control. I won't buy another when this one is done.
No, I would not recommend this to a friend.
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Response from cafeappliances.comBy Tierra, Café_Appliances, September 11, 2025
We are more than glad to assist with the carafe of your coffee maker. One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Very poor product quality
on September 8, 2025
Posted by: Barry S
The coffee does not reach 205 degrees as claimed and any remaining water in the basin leeks. I’ve called support but because this is past warranty they won’t offer any solution. Do not buy from this company
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, September 11, 2025
We are glad to assist with the operation of your coffee maker. A member of our team will reach out to you via email to gather more information. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Disappointed
on September 8, 2025
Posted by: CivilianCoffee
from Rye Brook, NY
[This review was collected as part of a promotion.] Very disappointed in this product. Pot tarnishes and coffee grinds overflow onto the water head.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, September 11, 2025
We'd like to assist you with your coffee maker. One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Beauty doesn’t last.
on September 2, 2025
Posted by: Carol47
The digital numbers for the cups are not clear. I have to scroll through the numbers to eventually figure out the number I’m looking for. Also, the C ON CAFE has peeled off even though I don’t wash the base of the machine. The shiny rim at the base where the coffee comes out seems rusty in 2 places. The spout makes no sense because there’s a complete rim inside the pot which prevents coffee from coming out smoothly. Poor design. It’s a handsome machine and makes fine coffee but poor design and poor quality materials.
The is an additional complaint. While In the process of descaling my machine, I noticed the copper covering on the top of the handle area is bubbling in 2 places and will eventually crack and chip off.
The is an additional complaint. While In the process of descaling my machine, I noticed the copper covering on the top of the handle area is bubbling in 2 places and will eventually crack and chip off.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, September 2, 2025
We will be passing your feedback about the controls and the spout over to our product team to review. Thank you again for taking time to share this.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Good for the look
on September 2, 2025
Posted by: homerefresher44
[This review was collected as part of a promotion.] It's okay - the coffee is excellent, but I absolutely hate how easily the carafe stained up, the carafe is poor quality plastic at top which stains like crazy.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, September 4, 2025
We value this feedback. Your comments regarding the carafe of your coffee maker is important to us and will be considered by our product design team for review.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Best Coffeemaker in the World!
on August 31, 2025
Posted by: Hap2
[This review was collected as part of a promotion.] I cannot imagine a better coffeemaker than this one! It looks elegant and sophisticated on my countertop. Visitors are always commenting on the style and beauty as well as the brew it produces. A other great feature is it’s ease of use - WiFi takes care of you. The coffee aroma is the first thing you notice upon awakening!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Great coffee maker but not made to last
on August 28, 2025
Posted by: Egugger
We have really enjoyed the look of this coffee maker and the coffee it produces, but after less than three years the copper coating on handle is flaking off making it dangerous to handle the carafe without getting scraped. Extremely disappointing quality, especially considering the cost of this product.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, August 29, 2025
We would like to assist you with this coffee maker and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting cafeappliances.com