Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
3
Cafe quirks
on August 25, 2023
Posted by: dbaker8004
The product is good, visually appealing and makes good coffee, although I was expecting it to be hotter.
My quirk is after pot is finished brewing and you pull it out to pour your cup, there is a puddle of coffee on top of the pot and it runs down the side of the pot. I would have thought that this would not be happening on a coffee maker of this caliber.
My quirk is after pot is finished brewing and you pull it out to pour your cup, there is a puddle of coffee on top of the pot and it runs down the side of the pot. I would have thought that this would not be happening on a coffee maker of this caliber.
Response from cafeappliances.comBy Adrian@Cafe, GE_Appliances, August 28, 2023
Greetings! We appreciate you taking the time to leave us a review. We are happy to hear that your coffee maker is operating as designed and brewing enjoyable cups of joe. However, we apologize for the puddle of coffee accumulating from the top of the carafe spilling on the side. We will be sure to send this feedback to our product design teams so they can make the necessary improvements. Thank you for choosing Cafe Appliances for your home. We hope you continue to enjoy your coffee maker for many years to come! - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great Coffemaker
on August 25, 2023
Posted by: SD994
from El Sobrante, California
We love our coffee maker. Is easy to use, Wi-Fi set up was fast and looks good on kitchen counter.
I would recommend this to a friend!
Response from cafeappliances.comBy Charlie@Cafe, GE_Appliances, August 31, 2023
Hi,
We're so glad to hear that you love your new coffee maker. Congratulations and thank you so much for choosing Café Appliances for your home! We're pretty fond of this model as well, especially the built-in wifi. It works with the SmartHQ app, Alexa and Google, and features enhanced, Voice-to-Brew controls!
We hope that you will enjoy it for many years to come! -Charlie@Cafe
We're so glad to hear that you love your new coffee maker. Congratulations and thank you so much for choosing Café Appliances for your home! We're pretty fond of this model as well, especially the built-in wifi. It works with the SmartHQ app, Alexa and Google, and features enhanced, Voice-to-Brew controls!
We hope that you will enjoy it for many years to come! -Charlie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Work inprogress to greatness!
on August 21, 2023
Posted by: robyn60
from NC
This is a beautiful coffee maker. I am hopeful to understand if it makes coffee automatically on schedule. I love the boldness of the coffee. Delicious every cup!
Response from cafeappliances.comBy Tierra@Café , GE Appliances, August 22, 2023
Hi there,
Thanks so much for connecting. We're so glad to hear that you're pleased with your new coffee maker! Yes, this model does make coffee automatically. It's called the Auto Brew feature. For more information on how this works, please refer to page 11 of the Owner's Manual. Here is the link: https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf?_ga=2.26001277.1518817935.1692709642-132335501.1644413847
We appreciate you choosing Café Appliances for your home! - Tierra@Café
Thanks so much for connecting. We're so glad to hear that you're pleased with your new coffee maker! Yes, this model does make coffee automatically. It's called the Auto Brew feature. For more information on how this works, please refer to page 11 of the Owner's Manual. Here is the link: https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf?_ga=2.26001277.1518817935.1692709642-132335501.1644413847
We appreciate you choosing Café Appliances for your home! - Tierra@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Good look
on August 17, 2023
Posted by: TJB coffee
Makes great coffee! Hot and quickly. Only problem is that that the water does not dry out of the reservoir after brewing.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
High temperature coffee only
on August 17, 2023
Posted by: Eda T
from San Antonio TX
My husband bought it because the high temperature for the coffee. He got it in white. After a while the carafe handle started to peel and come apart by the joint. I just cut myself with that metal. Such a high end appliance to have poor material
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian@Cafe, GE_Appliances, August 21, 2023
Hello there! We appreciate you for taking the time to provide feedback. We are so sorry to hear that your carafe is experiencing issues with the handle breaking. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Water seeped into the carafe's insulation barrier.
on August 12, 2023
Posted by: Bri69
After about 3 months of use, we now have a constant "swishing" sound of water trapped in the carafe's thermal barrier. If I shake the thermal carafe over the sink, some water will slowly drip out of the bottom seam of the carafe. Not sure if the seam defect is both interior (creating a potential health risk) or just the outside seam. Since we wash the carafe after each use, I do not think the seam is just compromised from the anterior only!
Recommendations?
Recommendations?
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, August 15, 2023
Hi,
We're sorry to hear water has seeped into the carafe. We recommend calling your dealer and taking advantage of your warranty. To see the terms of your Cafe warranty and how to initiate a claim, refer to page 16 of the owner's manual. Find it here:
https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf?_ga=2.256372738.843497259.1692109439-575474648.1665505672
Please let us know if you have any questions. We'll be happy to help.
-Sylvia@Cafe
We're sorry to hear water has seeped into the carafe. We recommend calling your dealer and taking advantage of your warranty. To see the terms of your Cafe warranty and how to initiate a claim, refer to page 16 of the owner's manual. Find it here:
https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf?_ga=2.256372738.843497259.1692109439-575474648.1665505672
Please let us know if you have any questions. We'll be happy to help.
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great Coffee
on August 10, 2023
Posted by: CoffeeTB
from NJ
The water reservoir and coffee tray needs the ability to dry the water after a brew.
I place a spacer between the cover of the water reservoir and shift the coffee holder slightly to allow air to dry it out. I wish I didn't have to do it but it's not that much of problem.
I place a spacer between the cover of the water reservoir and shift the coffee holder slightly to allow air to dry it out. I wish I didn't have to do it but it's not that much of problem.
I would recommend this to a friend!
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, September 13, 2023
Hi,
We're glad you're enjoying the performance of this coffee maker. Your comments on its design are well received and we appreciate you sharing them with us. It's a pleasure having you in the Cafe family, and we're glad this unit could make your mornings brighter.
-Sylvia@Cafe
We're glad you're enjoying the performance of this coffee maker. Your comments on its design are well received and we appreciate you sharing them with us. It's a pleasure having you in the Cafe family, and we're glad this unit could make your mornings brighter.
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
POORLY MADE!!…Broken after first use.
on August 5, 2023
Posted by: EHURT
It looks nice, but unfortunately it’s poorly made. The display fell off the coffee maker after using it just once. You’d expect better quality for the price, and for the name/series. Now let’s see how long it takes for warranty to replace it, and if the next one gives any issues. Sad thing is my Cafe Bellisimo had issues within the first month, but luckily they replaced that one. Please GE “Cafe”, do better by the consumer.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian@Cafe, GE_Appliances, August 7, 2023
Hi there! Thank you for your feedback. We are so sorry to hear that your new coffee maker's display fell off after just one use of the machine. This is definitely not normal operation and is also not the consumer experience that we strive for. We can assure you that our warranty team will get you a replacement as soon as possible so you can resume the coffee brewing process.
We are honored to have you as a part of the Cafe Appliances family, and we are sure that once your coffee maker is replaced you will enjoy it for many years to come! - Adrian@Cafe
We are honored to have you as a part of the Cafe Appliances family, and we are sure that once your coffee maker is replaced you will enjoy it for many years to come! - Adrian@Cafe
Written by a customer while visiting cafeappliances.com