Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
2
Error 4 after cleaning?
on October 6, 2023
Posted by: Nikkik225
from New Jersey
What is error 4 mean? I had to clean my unit because while brewing the coffee grains exploded everywhere and now it says error 4?
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Cafe_appliances, October 9, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your coffee maker is getting an error code.
We recommend resetting your coffee maker by disconnecting power from the unit for 2 - 3 minutes and reconnecting. However, the error code 4 means NTC is loose contact with heater or heater doesn't operate.
If the coffee maker is still under warranty, please refer to page 16 of the manual at this link here: https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf?_ga=2.262695564.1265059875.1696857927-302677575.1657120421
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@Cafe
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your coffee maker is getting an error code.
We recommend resetting your coffee maker by disconnecting power from the unit for 2 - 3 minutes and reconnecting. However, the error code 4 means NTC is loose contact with heater or heater doesn't operate.
If the coffee maker is still under warranty, please refer to page 16 of the manual at this link here: https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf?_ga=2.262695564.1265059875.1696857927-302677575.1657120421
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Huge design flaw
on October 5, 2023
Posted by: Bradford
from Tennessee
1 star for functionality, 5 stars for the aesthetic. I have used this coffee maker for several months now, almost daily. The huge design flaw is the size of the coffee basket. You will see other reviews and might think it’s user error, but it’s not. When using the recommended amount of coffee, even when ground very coarse, at 7+ cups the basket of grounds will begin to overflow and make a mess. If you attempt to make 10 cups of coffee you will absolutely have a mess on your hands. Sure, it’s not a huge deal, but it ultimately ruins the experience. If you have guests over and want to make a 10 cup pot, just know that there will be grounds in the pot and possible bubbling over the top of the basket.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian@Cafe, October 6, 2023
Hello there! Thank you for your feedback. We are so sorry to hear that this coffee maker has not lived up to your expectations due to the design and functionality of this product. This is in no way the consumer experience that we strive for, and we will be sure to share these comments with our product design teams, so they can make the necessary improvements to this coffee maker.
We are honored to have you as a part of the Cafe Appliances family, and we hope to gain your trust back with our products. - Adrian@Cafe
We are honored to have you as a part of the Cafe Appliances family, and we hope to gain your trust back with our products. - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Sleek!
on October 5, 2023
Posted by: BAM3
from Minnesota
So sleek! Love the look. Coffee of course tastes great!
I would recommend this to a friend!
Response from cafeappliances.comBy Devin, GE Appliances, October 11, 2023
Good afternoon,
Thank you for taking the time to leave a review on your Café Specialty drip coffee maker. We are pleased to hear that you love the sleek appearance, and the coffee tastes great! Thank you for your review, and for choosing our brand for your home! -Devin@ Café
Thank you for taking the time to leave a review on your Café Specialty drip coffee maker. We are pleased to hear that you love the sleek appearance, and the coffee tastes great! Thank you for your review, and for choosing our brand for your home! -Devin@ Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful AND Excellently Designed
on September 30, 2023
Posted by: jhart
from Branson, MO
I’ve been searching for a beautiful yet functional coffee maker and I hit the jackpot when I purchased this. The coffee is so delicious and the set up is quick and easy. I love the auto-brew function and the accessibility it provides with the app.
I would recommend this to a friend!
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, October 6, 2023
Hi,
Thanks for choosing Cafe! We're so glad you're enjoying the functionality and operation of this coffee maker. Thanks for sharing and have a wonderful day!
-Sylvia@Cafe
Thanks for choosing Cafe! We're so glad you're enjoying the functionality and operation of this coffee maker. Thanks for sharing and have a wonderful day!
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Great Coffee But …..
on September 29, 2023
Posted by: Hal323
I bought this coffee make in June 2022 and think it makes great coffee. And it stays hot in the thermos for the entire morning which is a big win! Unfortunately the enamel on the handle has cracked and bubbled (which doesn’t look great but also slightly sharp). As the few stains show, we have not put this in the dishwasher.
Again great coffee but not so great ‘hardware’.
Response from cafeappliances.comBy Jonathon@Café, Café Appliances, October 2, 2023
Hello - Thank you so much for taking a moment to connect and share your review. We're so sorry to see that the handle has cracked. That is not something we expect to happen.
With this in mind, we are going to forward this over to our design team. This way they can review everything and look for ways to improve for our models going forward. Again, we are sorry that we have let you down.
Let us know if you have any questions, we're always happy to help. - Jonathon@Café
With this in mind, we are going to forward this over to our design team. This way they can review everything and look for ways to improve for our models going forward. Again, we are sorry that we have let you down.
Let us know if you have any questions, we're always happy to help. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Too many options.
on September 27, 2023
Posted by: JDDickerson
from Texas
Not sure about the coffee maker.. Cannot get the coffee to taste right. It has an after taste. We’ve tried all the settings. Nothing works.
I called support, no help from them. The lady said she had no idea what to do.
We had a Mr. Coffee drip machine, that was wonderful. It has been discontinued.
But if you can tell me how to set your machine to make the coffee the same as the Mr. Coffee machine, I’ll be happy to give you a better rating.
I called support, no help from them. The lady said she had no idea what to do.
We had a Mr. Coffee drip machine, that was wonderful. It has been discontinued.
But if you can tell me how to set your machine to make the coffee the same as the Mr. Coffee machine, I’ll be happy to give you a better rating.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Devin@Cafe, GE_Appliances, September 28, 2023
Good afternoon,
Thank you for taking the time to leave a review on your Café specialty drop coffee maker. We are sorry to hear that you are not completely satisfied with your coffee maker due to having too many options and not being able to get your coffee to taste how you want it. We recommend referring to the owners manual for instructions on how to use your coffee maker. For your convenience, we have provided the direct link below:
https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf?_ga=2.110326913.583752415.1695845868-1100713441.1674245189
Thank you for your review, and for trusting our brand for your home. Have a great day! -Devin@Café
Thank you for taking the time to leave a review on your Café specialty drop coffee maker. We are sorry to hear that you are not completely satisfied with your coffee maker due to having too many options and not being able to get your coffee to taste how you want it. We recommend referring to the owners manual for instructions on how to use your coffee maker. For your convenience, we have provided the direct link below:
https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf?_ga=2.110326913.583752415.1695845868-1100713441.1674245189
Thank you for your review, and for trusting our brand for your home. Have a great day! -Devin@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Handle materials need to be redesigned.
on September 24, 2023
Posted by: AZFred
from Mesa, AZ
I have had this coffee maker for 14 months. Would be 5 stars if the handle didn't peel and cut my hand!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, September 25, 2023
Hi,
We're sorry you had this experience with your Cafe coffee maker. Having the handle peel is unexpected and not at all the reliable experience you deserve. We'll have an agent reach out to you via email for more information. Thank you for your patience, we'll talk to you soon.
-Sylvia@Cafe
We're sorry you had this experience with your Cafe coffee maker. Having the handle peel is unexpected and not at all the reliable experience you deserve. We'll have an agent reach out to you via email for more information. Thank you for your patience, we'll talk to you soon.
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Stylish and Functional
on September 20, 2023
Posted by: JanHinck
This coffee maker is stylish and very functional. It brews coffee quickly and brews great tasting coffee.
Written by a customer while visiting cafeappliances.com