Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
5
Great Features!
on November 5, 2023
Posted by: JoyfulK
from Ca
Fabulous coffee maker! Easy to program, lots of features, makes coffee quickly, looks beautiful in my kitchen.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great features
on November 5, 2023
Posted by: JoyfulK
Fabulous coffee maker! Makes coffee quickly, easy to program and looks amazing in my white kitchen.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
I shouldn't LOVE this
on November 3, 2023
Posted by: Wen1
from Longview, Texas
Beautiful...and the coffee tastes great...I love this machine...no more Bunn for me
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Great Coffee every time but product is cheap
on November 3, 2023
Posted by: hf1869
Great Coffee, Easy to Use, Perfect Cup each time. However, I have had less than a year and already the cooper is pealing off the handle (I have only hand washed the pot) and the cooper ring where the coffee grounds are held is peeling too!
Not worth it for the amount I spent!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Devin, Cafe_Appliances, November 6, 2023
Hello,
We appreciate you taking the time to provide honest feedback on your new Café Appliances specialty drip coffee maker. We are happy to hear that the product provides great coffee and is easy to use, however, we are sorry to hear that the copper peeling is coming off the handle. This is certainly not the quality that we expect, and your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. Thank you for your review! -Devin@Café
We appreciate you taking the time to provide honest feedback on your new Café Appliances specialty drip coffee maker. We are happy to hear that the product provides great coffee and is easy to use, however, we are sorry to hear that the copper peeling is coming off the handle. This is certainly not the quality that we expect, and your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. Thank you for your review! -Devin@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Need water filters for the unit
on November 2, 2023
Posted by: RBRIER
from Washington Stete
Love the coffee unit. Makes consistently excellent coffee. My only complaint is there is nowhere to buy more water filters for the unit!? Please direct your customers to where these can be bought or ordered online.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Buyer beware
on November 1, 2023
Posted by: RF1980
from Ohio
This product worked great for about 12-13 months until it completely stopped brewing and the carafe finish started chipping. GE will not repair or replace this unit if it is even slightly out of warranty. The price tag on this product charged by GE and their retailers is not worth the short useful life for this product. . You are better off going with a cheaper brand that will stand behind their products and will work for 10 years.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Devin, Cafe_Appliances, November 1, 2023
Good afternoon,
Thank you for taking the time to provide a review on your Café Appliances specialty drip coffee maker. We are truly sorry to hear that the product has stopped working within 12-13 months of use, as this is certainly not the quality that we expect. We would like to assist you with this and gather some information to determine how we can assist best. An agent will be reaching out to you via email. Please respond at your earliest convenience.
Thank you,
-Devin@Café
Thank you for taking the time to provide a review on your Café Appliances specialty drip coffee maker. We are truly sorry to hear that the product has stopped working within 12-13 months of use, as this is certainly not the quality that we expect. We would like to assist you with this and gather some information to determine how we can assist best. An agent will be reaching out to you via email. Please respond at your earliest convenience.
Thank you,
-Devin@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
I don't get it
on October 31, 2023
Posted by: vshaul
from New Jersey
I received this coffee maker as a wedding gift, and I was initially excited to have it as part of our new home. However, my experience with it has been quite disappointing.
The coffee maker worked perfectly the first time I used it, and I was thrilled with the result. However, shortly after that, it began to show persistent H2O errors, even when the water reservoir was filled to the brim. This recurring issue made the coffee maker almost unusable, and it was incredibly frustrating.
Regrettably, I cannot recommend this coffee maker, as it failed to deliver the reliability and consistency I had hoped for. It's disheartening when a gift intended to enhance daily life ends up causing more inconvenience than convenience.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Café Appliances, November 1, 2023
Hello there,
Thanks so much for connecting. We're very sorry to hear you're not having the best experience with your new coffee maker. We certainly understand how disruptive something like this can be and we want to help!
We recommend trying this: Press the brew button and “10 cups” will appear on the screen.
Use the dial to adjust the number of cups you desire and pour that amount of water into the reservoir. Press the brew button again to start the brew process. You can find this information on page 15 of the owner's manual. Here is the link:
https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf?_ga=2.55732204.614566191.1698758613-132335501.1644413847
If that doesn't help, to initiate a warranty claim, please visit cafeappliances.com/support/returns/, or call 1-800-430-1757. Please have your model number and serial number available.
Please let us know if there is anything else we can assist with. - Tierra@Café
Thanks so much for connecting. We're very sorry to hear you're not having the best experience with your new coffee maker. We certainly understand how disruptive something like this can be and we want to help!
We recommend trying this: Press the brew button and “10 cups” will appear on the screen.
Use the dial to adjust the number of cups you desire and pour that amount of water into the reservoir. Press the brew button again to start the brew process. You can find this information on page 15 of the owner's manual. Here is the link:
https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf?_ga=2.55732204.614566191.1698758613-132335501.1644413847
If that doesn't help, to initiate a warranty claim, please visit cafeappliances.com/support/returns/, or call 1-800-430-1757. Please have your model number and serial number available.
Please let us know if there is anything else we can assist with. - Tierra@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great coffee!
on October 31, 2023
Posted by: Oma13
I absolutely love this coffee maker. I have had mine for about 8 months now. It makes coffee faster than any coffee maker I have previously owned. It is easy to select brew strength and number of cups. I like that I can program it through my phone. The thermal carafe doesn't leak all over the counter when pouring coffee! I purchased it because it matches the rest of my appliances. I am very happy with it.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com