Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
2
Close but no cigar
on November 27, 2023
Posted by: Rgt95
Makes great coffee but the app good be better. Won’t brew coffee if the carafe isn’t properly situated. It may look like the carafe is properly placed but it isn't. An indicator that the carafe is properly placed. Also, it does not reliably responde to Alexa commands.
Response from cafeappliances.comBy Tierra, Cafe_Appliances, December 6, 2023
Hi,
Thank you so much for taking the time to share about your coffee maker. We appreciate the feedback and we're more than glad to provide guidance!
You are correct in saying that this coffee maker will not brew without the carafe in place. The top of the carafe must be engaged with the drip stop lever on the bottom of the brew basket. If not, the water won’t flow into the carafe and the basket may overflow during the brewing cycle. You can find this information on page 10 of the owner's manual: https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf?_ga=2.165745534.1339044369.1701872713-132335501.1644413847
If you are having issues with Alexa, we recommend contacting the Connected Home Support Line at 1-800-220-6899, Monday - Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or email connected@help.geappliances.com.
Please let us know if there is anything else we can assist with. Best wishes! - Tierra@Cafe
Thank you so much for taking the time to share about your coffee maker. We appreciate the feedback and we're more than glad to provide guidance!
You are correct in saying that this coffee maker will not brew without the carafe in place. The top of the carafe must be engaged with the drip stop lever on the bottom of the brew basket. If not, the water won’t flow into the carafe and the basket may overflow during the brewing cycle. You can find this information on page 10 of the owner's manual: https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf?_ga=2.165745534.1339044369.1701872713-132335501.1644413847
If you are having issues with Alexa, we recommend contacting the Connected Home Support Line at 1-800-220-6899, Monday - Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or email connected@help.geappliances.com.
Please let us know if there is anything else we can assist with. Best wishes! - Tierra@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great tech features
on November 26, 2023
Posted by: Madj
from Oregon
I like the ease of using this coffee pot and the ability to program from my phone.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Defective thermal pot
on November 26, 2023
Posted by: LG7775
from Michigan
New kitchen renovation with all Ge Cafe series appliances including Drip Coffee maker. Matte white. Absolutely gorgeous. Exact look and style desired. Thermal coffee pot defective. Followed manual exact for proper cleaning. Exterior portion of thermal pot filled with water and the matte white finish is completely chipping away. Maybe a defective pot? The machine works excellent. Super bummed. Can I buy a new thermal pot?
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, December 1, 2023
Hello - Thank you so much for taking a moment to connect and share your review. We're sorry to see that the carafe has started to chip on you. That is not something we want or expect.
We are going to have one of our agents get in touch over email, this way we can gather some additional information and provide some guidance. If you don't notice a message soon, we suggest checking your spam or junk folder.
We look forwarding to hearing from you. - Jonathon@Café
We are going to have one of our agents get in touch over email, this way we can gather some additional information and provide some guidance. If you don't notice a message soon, we suggest checking your spam or junk folder.
We look forwarding to hearing from you. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Cafe Specialty Drip Coffee Maker
on November 25, 2023
Posted by: An Old Coffee Lover
from Houston
Delicious coffee every morning, very easy to brew, easy to maintain.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Best coffee maker I have ever owned.
on November 21, 2023
Posted by: dlep412
from Arvada, Co
My coffee has never tasted better! I love the wifi feature and the fact that it creates a bloom first. I highly recommend
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Awesome
on November 21, 2023
Posted by: Nuck
This is the best coffee machine I ever owned. I have all the Cafe appliances. Very satisfied
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love ❤️ my CAFE COFFEE MAKER
on November 20, 2023
Posted by: Pretty CAFE
from Maryland
I love this coffee maker, not only is my coffee delicious, the coffee maker is very pretty and love it,with my kitchen. Love the CAFE!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
The great CAFÈ experience
on November 19, 2023
Posted by: Tjoberry
from Idaho, USA
This product is great and is very user friendly. I especially enjoy the carafe style pot that keeps your brew hot and never burns your coffee like others with a hot plate. Another consideration is the quality you get for a fair price point. Enjoy your new CAFÈ as I do mine.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com