Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
5
Love it
on December 17, 2023
Posted by: Jl12
Love the white color, the WiFi connection, the speed in brewing and the lack of escaping steam.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Complicated
on December 16, 2023
Posted by: Adjatated
from San Bernardino County, California
It’s beautiful but I’m still learning how to use it. It’s complicated and can’t get it to this right temperature yet.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Cafe_Appliances, December 29, 2023
Hello,
Thanks so much for reaching out. We agree that your new coffee maker is a beautiful model! We completely understand your concern about adjusting the temperature and we're more than happy to provide guidance.
This coffee maker is regulated for temperatures between 185 and 205° F. Please refer to page 9 of the owner's manual for more information. Here is the link: https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf?_ga=2.249228487.198715406.1703776461-132335501.1644413847
We hope this helps. Feel free to reach out at anytime. Best wishes and happy new year! - Tierra@Cafe
Thanks so much for reaching out. We agree that your new coffee maker is a beautiful model! We completely understand your concern about adjusting the temperature and we're more than happy to provide guidance.
This coffee maker is regulated for temperatures between 185 and 205° F. Please refer to page 9 of the owner's manual for more information. Here is the link: https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf?_ga=2.249228487.198715406.1703776461-132335501.1644413847
We hope this helps. Feel free to reach out at anytime. Best wishes and happy new year! - Tierra@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Not working
on December 15, 2023
Posted by: Nateschuerger
from Ohio
Went to turn on my coffee maker, and it does not work. It keeps telling me to add water, but even after multiple rounds of troubleshooting it’s still refuses to work. Very disappointed in a very, very expensive coffee maker.
Response from cafeappliances.comBy Kacie, Cafe_Appliances, December 18, 2023
Greetings - We apologize for the inconvenience you've encountered with your coffee maker, and we appreciate your patience. If you haven't already, please contact our Consumer Service at 1-800-432-2737 so that we can assist you in resolving the issue promptly. Your satisfaction is our priority, and our team is dedicated to ensuring your coffee maker operates seamlessly. Thank you for bringing this to our attention, and we look forward to assisting you. -Kacie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful coffee maker!
on December 14, 2023
Posted by: Julie C
Best coffee maker I've ever owned. Fast, custom programmable, and aesthetically pleasing.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Horrible Finish !
on December 14, 2023
Posted by: Masonic614
from USA
The finish on the carafe handle is defective. It is peeling off under normal use. It makes great coffee, but the finish is horrible! I am looking for a replacement carafe Cafe????
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, December 28, 2023
Oh no!
We're so very sorry to hear that the finish on the carafe handle of your coffee maker is peeling off. This is certainly not the experience we want for you. We recommend visiting cafeappliances.com/support/returns/, or call
1-800-430-1757, to initiate a warranty claim. Please have the model and serial number available.
Your comments are extremely important and will be considered by our product design team. Thank you so much for taking the time to share.
Kind regards. - Tierra@Café
We're so very sorry to hear that the finish on the carafe handle of your coffee maker is peeling off. This is certainly not the experience we want for you. We recommend visiting cafeappliances.com/support/returns/, or call
1-800-430-1757, to initiate a warranty claim. Please have the model and serial number available.
Your comments are extremely important and will be considered by our product design team. Thank you so much for taking the time to share.
Kind regards. - Tierra@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Inherent defects
on December 13, 2023
Posted by: Joehen
This is our 3rd Care coffeemaker and it has failed just as before. The descale will not work, nor the clock setting. A replacement’s warranty goes by the 1st machine not the replacement.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, December 28, 2023
Oh no...
We're so very sorry to hear you're not having the best experience with your coffee maker. We completely understand how disruptive something like this can be. Your comments are extremely important and will be considered by our product design team, as we're always looking for ways to improve for our consumers. We sincerely apologize for the inconvenience and hope that we'll have another opportunity in the future to regain your trust with our appliances.
Kind regards. - Tierra@Café
We're so very sorry to hear you're not having the best experience with your coffee maker. We completely understand how disruptive something like this can be. Your comments are extremely important and will be considered by our product design team, as we're always looking for ways to improve for our consumers. We sincerely apologize for the inconvenience and hope that we'll have another opportunity in the future to regain your trust with our appliances.
Kind regards. - Tierra@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great aesthetic, fast and easy
on December 13, 2023
Posted by: Drip coffee maker
Love us, drip coffee maker the only complaint that I had is it takes a little while to set up the Wi-Fi part.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
By far the best coffee maker I have ever owned!
on December 13, 2023
Posted by: CindyG
from Plymouth Massachusetts
This coffee machine is so easy to operate.
Very classy looking in my new kitchen.
I love the white with the metallic handle.A beautiful addition to my new home. Very easy to operate. Brews the coffee in a timely fashion.Perfectly balanced! LOVE the carafe style and design.
Very classy looking in my new kitchen.
I love the white with the metallic handle.A beautiful addition to my new home. Very easy to operate. Brews the coffee in a timely fashion.Perfectly balanced! LOVE the carafe style and design.
Written by a customer while visiting cafeappliances.com