Hi - We are so very sorry to hear about the difficulty you are having with your Café coffee maker and truly apologize for your disappointment and inconvenience. Your feedback is vital to the success of our company and will be shared with our design teams. Wishing you the best. Vikki@Café

Hi there - thanks for taking the time to write a review. We’re glad to learn that you’re loving the appearance and quality of our beautiful Café Coffee Maker. However, we understand the importance of a piping hot cup of coffee, and we’d like to share some tips that will help. It is important to note that there is no heater or warming plate under the thermal carafe, so once the coffee is brewed, it will slowly lose heat. The coffee stays hot due to the vacuum seal thermal carafe. The thermal carafe retains the heat of the coffee for a minimum of 1 hour after brewing. To help keep the coffee hot, it is a good idea to “warm the pot” and put hot water inside the carafe to pre-heat it. After a few minutes, dump the water from the carafe and then start brewing coffee. -- Regarding the WiFi, we recommend consulting page 12 of your manual for assistance in setting up this feature: https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf -- If you continue having any issues connecting your coffee maker to WiFi, contact our Connected Home Support Line at 1-800-220-6899, Monday - Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or email connected@help.geappliances.com. We hope this is insightful and please feel free to reach out anytime with additional questions or feedback. Have a great day! Lauren@Café