Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
5
Good product
on January 17, 2024
Posted by: Dlbo
Dead simple to use and very good coffee. Thermal carafe and no warming plate makes sense.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Metallic material bubbling
on January 15, 2024
Posted by: Yoonie
from san francisco, ca
Such a sleek, sturdy machine. I’ve had it for about 3 years and it still works well but the metallic material on the handle has started to bubble and fall off. Some pieces are a little sharp so once it really starts to fall off, I’ll probably have to get another machine.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Simple and Perfect
on January 15, 2024
Posted by: JCafe
Solid Product. The coffee maker is simple to use and produce the perfect coffee.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
some good and some bad
on January 15, 2024
Posted by: EricaAllen
from everywhere
love the look and design but the controls very confusing and the app is so bad
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Lauren, Café_Appliances, January 25, 2024
Hello - thank you for sharing your feedback with us! We're thrilled to hear that you love the look and design of our coffee maker. We appreciate your input on the controls and app, and we'll make sure to pass this valuable information to our design team for consideration. For a smoother experience, we recommend checking out the SetUp and Brewing sections on pages 7-11 of the manual, where you'll find helpful tips and information on mastering the controls: https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf -- We're here to assist you and encourage you to reach out anytime if you have any concerns or questions in the future. Kind regards. Lauren@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Good coffee but…
on January 15, 2024
Posted by: Str46
from Cincinnati
Love the coffee but it would be nice if it was easier to turn on and start brewing with fewer steps and to save regular settings when programming.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Makes great coffee
on January 14, 2024
Posted by: rtonyb
from Walla Walla, WA
Makes great coffee. Carafe does drip unfortunately and the water resevoir is not removable. The app is great to control it but I sure wish I could make a shortcut on the iphone for it.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Hard to clean
on January 13, 2024
Posted by: ArbyDC
from Washington DC
Really like mine but difficult to clean, have found mold in the water container and it’s difficult to find the replacement water filters
Response from cafeappliances.comBy Tierra, Cafe_Appliances, January 24, 2024
Hello there,
Thanks so much for connecting. We're more than happy to provide some tips on how to properly clean your coffee maker. We're so sorry to hear you're not having the best experience. Please refer to the link below for guidance:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000060849
You may also refer to pages 14-15 of the owner's manual:
https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf?_ga=2.148967414.1365184804.1706113895-132335501.1644413847
As far as water filters, you may order here:
https://www.geapplianceparts.com/store/parts/spec/WC02X20412
We appreciate your time. Kind regards. - Tierra@Cafe
Thanks so much for connecting. We're more than happy to provide some tips on how to properly clean your coffee maker. We're so sorry to hear you're not having the best experience. Please refer to the link below for guidance:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000060849
You may also refer to pages 14-15 of the owner's manual:
https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf?_ga=2.148967414.1365184804.1706113895-132335501.1644413847
As far as water filters, you may order here:
https://www.geapplianceparts.com/store/parts/spec/WC02X20412
We appreciate your time. Kind regards. - Tierra@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Second time is a charm
on January 13, 2024
Posted by: TP Coffee
Nice machine. Had to return after setup issues. App works well. Wish they had bloom time setting. Also when power goes out, have to reset clock which is a pain. Wish they had work around
Written by a customer while visiting cafeappliances.com