Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
5
We think it makes a great pot of coffee!
on March 7, 2024
Posted by: FSB4
We have had our new coffee maker for about a month. We are very pleased with the quality materials used and design of this machine. The features of this coffee maker are functional and not overwhelming. We fond it very easy to program using the coffee maker front panel controls or using WI-FI app (we use both). We love the app for setting a weekly schedule knowing our coffee will be ready every morning before work when we get up. Of course you have to add your water and coffee the night before. Important feature is the heating element having the ability to provide water temp between 195-205 degrees consistently which meets the SCA standard. The coffee maker is actually very quiet in my opinion when brewing. When it is finished brewing it chimes to let you know the coffee is ready. The chime is just loud enough to not be annoying. Also, we connected the coffee maker to our WI-FI and we can use Alexa enabled devices to start brewing with a voice command if we want on the weekends. The thermal carafe works very well and keeps the coffee hot for a good hour or so. Our previous coffee maker was a Bonavita 8 cup coffee maker and it it was also SCA certified. I like our new GE Coffee Maker much better (functionality and appearance) and it brews a great pot of coffee. Lastly, it is a great looking appliance on our counter top.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
replacements parts are impossible to come by
on March 6, 2024
Posted by: harold22
from springfield, nj
I like to product but am very frustrated by my inability to locate a replacement carafe; it appears as if the company wants to push me into buying a new machine rather than replace the broken carafe. if I have to buy a new machine, it won't be the same one!!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, March 7, 2024
We want to help you with identifying the correct carafe. We're going to share a link to the part located on our online parts store. (https://www.geapplianceparts.com/store/parts/spec/WC02X20401).
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Good coffee, so-so durability
on March 6, 2024
Posted by: Corwin
from Conway, NH
It’s a beautiful coffee maker and it certainly makes a statement. I’ve actually received compliments on it. I like the Wi-Fi feature because I can turn it on when I wake up and it’s ready by the time I get to the kitchen. It also makes good coffee (the most important part). However, as other reviewers have mentioned, the finish on the handle of the carafe does not last long. It’s peeling off the handle and looks dirty. I’m not sure if I can buy a replacement but I’m also not sure if I want to buy a replacement carafe every year.
Response from cafeappliances.comBy Devin, Cafe_Appliances, March 7, 2024
Thank you for taking the time to post a review and provide us with feedback regarding your new Cafe Appliances specialty drip coffee maker. We're pleased to hear that you are enjoying the convenience of the Wi-Fi feature, and are receiving compliments on the appearance of the coffee maker in your kitchen.
In regards to the handle finish starting to peel, we are more than happy to do what we can to help. We would like to gather some information to determine how we can assist best, and an agent will be reaching out to you via email. Please respond at your earliest convenience.
In regards to the handle finish starting to peel, we are more than happy to do what we can to help. We would like to gather some information to determine how we can assist best, and an agent will be reaching out to you via email. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Pretty and makes a nice pot of strong coffee
on March 4, 2024
Posted by: MatthewH
Very stylish and complimentary to modern kitchen decor. Many comments. It brews a very good, reliable pot of coffee. There are a few trade-off with some other high-$ coffee makes, but overall it's a keeper
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Not worth the price, finishes are low quality
on March 4, 2024
Posted by: jrom
from California
Looks nice for awhile, then the coffee pot finishes start peeling and replacement pot is out of stock for months. Guess we'll have to throw this out and buy a new coffee maker. Save your money and buy something more reliable.
Response from cafeappliances.comBy Tierra, Cafe_Appliances, March 6, 2024
We'd like to help with your carafe. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great Features
on March 3, 2024
Posted by: Jeffro
from Kansas City, MO
Great coffee maker for those that like to customize temperature settings and extraction. Carafe keeps the coffee warm for hours.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Great looks, not very great finishes
on March 2, 2024
Posted by: Lamccamp
from Maryland
Overall, this is a nice coffee maker. Like many who purchased one, I love the appearance but am unhappy with the finishes on the pot itself. I’ve had this for a while and never thought to get it replaced under warranty. My mistake! The copper finish on the handle and the white coating on the pot started flaking off very soon after I started using it. I usually hand wash it, so it gets gentle care. My brother and SIL purchased one after they saw mine and the same thing happened.
I would recommend this to a friend!
Response from cafeappliances.comBy Tierra, Cafe_Appliances, March 5, 2024
We'd like to help with your coffee maker. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Doesn't last
on February 27, 2024
Posted by: Meghan Smioth
from Louisville KY
We purchased this produce in April of 2023 and it stopped working in February of 2024. It was not cheep. Love the look but I expected it work longer than 10 months at this cost.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, February 29, 2024
We definitely want to help out with this. If you haven't already, we recommend taking advantage of the warranty and potentially getting this replaced. You can initiate the process by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/returns).
Written by a customer while visiting cafeappliances.com