Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
5
Sleek and nice appearance and makes a great cup of
on January 8, 2026
Posted by: Bridgettann
from Idaho
I just want to let you know I enjoy the café small appliances I now have the toaster the coffee maker and the toaster oven all in black looks very nice I've had a pretty good
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Sleek design- makes coffee fast!
on December 28, 2025
Posted by: JeremyJami
[This review was collected as part of a promotion.] Very clean and fast. Great product and highly recommended.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Worthless product
on December 27, 2025
Posted by: Very frustrated customer
We only used our coffee make a few times and it went into a descale mode; it doesn’t brew coffee anymore. It only descales; the only function that works. We have had it on the counter for a long time to match with the rest of the Cafe appliances, and now considering throwing it away. If zero star was an option, that would be my rating of this product. I have spent numerous hours researching on how to fix it, but I’ve been unsuccessful.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Dianna, Cafe Appliances, January 6, 2026
We would like to assist and gather some more information. A member of our team will be reaching out to you via email. Please respond at your earliest convenience.
We would like to help and provide some guidance. We recommend resetting your coffee maker by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. If this reset does not revert the unit back to normal operating function and allow for brewing.
We would like to help and provide some guidance. We recommend resetting your coffee maker by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. If this reset does not revert the unit back to normal operating function and allow for brewing.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great value
on December 26, 2025
Posted by: M Miller
from Minnesota
[This review was collected as part of a promotion.] This is a major upgrade fro our conventional drip coffee maker. The warming plate was very inaccurate and was causing our coffee to taste bitter. The key to this model is the thermal carafe. Our coffee is heated only once during the brew process and transferred to the carafe. The coffee stays warm for nearly 3 hours.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Subpar
on December 22, 2025
Posted by: Subpar
The app did NOT work properly while setting up the connection with the coffee maker. It was only until bluetooth was activated (after googling online for 30+ minutes) that the connection was established. Horrendous interface. The brewing is also not as smooth as a traditional (simple) coffee maker. Overall, this is not worth its selling price.
Response from cafeappliances.comBy Julia, Cafe, December 30, 2025
We'd like to help improve your experience. If you have any issues with the app or the Wi-Fi connection, please reach out to our Connected Home Support Team at 1-800-220-6899 (Monday -Friday: 9am - 9pm ET, Saturday: 9am - 3pm ET). For more information on how to get the best brewing experience, see page 10 of the Use and Care Manual here: https://products-salsify.geappliances.com/image/upload/s--8UIdzf24--/j9ps7cfsqfoecc02numn.pdf
Written by a customer while visiting cafeappliances.com
Customer Rating
3
GREAT COFFE MAKER/issues peeling handle
on December 16, 2025
Posted by: Cher66
from LOUISIANA
THIS IS A GREAT COFFEE MAKER. The only issue I have is that the copper handle is peeling. It is an eye sore as I have all the GE Cafe appliances in my kitchen and this is the only one with blemishes. it is very disappointing as the coffee maker was not cheap. The peeling copper is the only reason I did not give this product 5 stars. I would love the company to "make this right" for all the customers having this same issue.
Response from cafeappliances.comBy Sarah, Café _Appliances, December 17, 2025
We're glad to hear you're overall happy with your coffee maker, and we'd like to look into this issue you're having with the handle peeling. We'll be reaching out over email to discuss this situation with you. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Best Coffee spot Ever
on December 11, 2025
Posted by: TreesNeff
from Huber Heights, OH
[This review was collected as part of a promotion.] This coffee pot made us Best cup of coffee I ever had!!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Coffee grounds in the carafe
on December 1, 2025
Posted by: Tv73
Coffee grounds continue to seep into the carafe when using the maximum amount of recommended coffee ground scoops for the maximum amount of water for 10 cups of coffee. The heating element (hot plate) is inconsistent in the amount of time it stays on after brewing.
Response from cafeappliances.comBy Cafe Appliances, December 3, 2025
We would like to help and provide some guidance. We recommend a medium grind coffee. Any finer grind than that can lead to overflow of coffee grounds. We also recommend to use the provided scoop with a flush level of grounds. Heaping scoops can lead to too much grinds/coffee grounds and potentially cause overflows.
This model unit does not have a heating plate. Its has a thermal carafe that will lock in the heat for up to 3 hours.
This model unit does not have a heating plate. Its has a thermal carafe that will lock in the heat for up to 3 hours.
Written by a customer while visiting cafeappliances.com