Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
1
terrible in every way
on July 8, 2024
Posted by: chlo2000
from milwaukee, WI
Is a zero star review possible?
cannot brew coffee. I used to work in the coffee industry as a roaster, cupper and green buyer. I cannot believed the SCA certified the piece of garbage. Not to mention- do not count on it connecting to your phone, forget all smart features. how in god's name did this product make it to the market.
cannot brew coffee. I used to work in the coffee industry as a roaster, cupper and green buyer. I cannot believed the SCA certified the piece of garbage. Not to mention- do not count on it connecting to your phone, forget all smart features. how in god's name did this product make it to the market.
Response from cafeappliances.comBy Michael, Cafe_Applianecs, July 11, 2024
We hate to hear that you’re having trouble with your new coffeemaker not making any coffee. We want to help. We recommend taking a look at the “Getting Started” section of your use and care manual, linked below, for tips on getting the most out of your unit.
https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf
If you continue to have issues, we suggest checking out page 16 of the manual for information on how to take advantage of your warranty.
https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf
If you continue to have issues, we suggest checking out page 16 of the manual for information on how to take advantage of your warranty.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
I did my research homework !!
on July 8, 2024
Posted by: Daina
from Menifee Ca
I was skeptical of purchasing a drip coffee maker because I have been using pods for years. I researched them for about a month until I ultimately decided on the Cafe coffee maker. It has far exceeded my expectations in every way possible and I am so glad I made the right choice !!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Torn filer, no replacements. Carafe failing.
on July 8, 2024
Posted by: Mtncoffee
Have owned less than 1 year. Filter has a tear and no replacement parts are available. Finish on the carafe is coming off. Coffee is fine, but quality and service for an appliance at this price point are not sufficient. Buy something else.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael, Cafe_Applianecs, July 11, 2024
We hate to hear that you’ve had trouble with the filter tearing in your coffeemaker. We want to help. We recommend taking a look at page 16 of your use and care manual, linked below, for information on how to take advantage of your warranty.
https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf
https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Nice coffee maker, but weird carafe
on July 7, 2024
Posted by: madisonmac
I love this coffee maker! It makes great coffee! However the carafe sounds like it has water or something stuck in the bottom. It’s very odd to me that that would happen but every time I pick it up to use it again for coffee it sounds like there’s liquid already in there. I would love to just try the glass carafe instead. I’ve only had the coffee maker about a year now.
I would recommend this to a friend!
Response from cafeappliances.comBy Adrian, GE_Appliances, July 10, 2024
We are thrilled that you are enjoying your coffee maker and the coffee it brews. The thermal carafe that you have is operating as normal and the sound that you are experiencing should not propose any concern. The glass carafe is not compatible with your machine, as you do not have the necessary heating pad for proper use. If any additional assistance is ever needed in the future, we're always here to help!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Same carafe problems as others
on July 3, 2024
Posted by: ragu
I have had this coffee machine for two years. Brews some good coffee. Looks great on my counter. Problems that I have with it include: reservoir does not detach, the display on the front is starting to go out (a few of the lights are not working and it can be difficult to read the time), the handle to the carafe is starting to peal and crack making it look and feel terrible. Same carafe problems as others.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, July 5, 2024
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Perfect match to our new house
on July 1, 2024
Posted by: Daverave
from Sarasota FL
My wife picked this coffee maker based on how elegant it looks. It is well built and to our amazement it makes exceptional coffee. It’s a trifecta!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Disappointed
on June 28, 2024
Posted by: KKSH
Great cup of coffee, but the handle on the carafe started to buckle after a few months. There does not seem to be a way to replace it. So now we have an ugly coffee carafe.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, July 1, 2024
We want to help out with your carafe handle. We're going to have one of our agents get in touch via email. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Bad design/flaw with coffee pot.
on June 28, 2024
Posted by: Teller
from Alexandria, VA
The coffee pot handle cracks and peels creating a dangerous situation when handling it. It cannot be repaired and replacement is tough. Not worth the price. Nice design flaw. Would not purchase again. Poor quality control.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, July 1, 2024
We want to help out with the carafe handle. We're going to have one of our agents get in touch via email. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com