Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
2
Good Coffee, poor design
on July 20, 2024
Posted by: klsob
from Brookfield. WI
It Brews good coffee. The problem is that metal handle peels. Have never submerged the pot, yet the metal is peeling off. Very unsightly.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, July 23, 2024
We want to help out with your carafe peeling. We're going to have one of our agents get in touch over email. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Do not recommend
on July 18, 2024
Posted by: PattiT
Coffee pot handle is peeling!! I expected better quality from Cafe, especially at this price.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, July 19, 2024
We understand the importance of an appliance looking as good as new, and we are apologetic that the handle is peeling on your carafe. We encourage you to view replacement options for this part at the link below.
https://www.geapplianceparts.com/store/parts/spec/WC02X20411
https://www.geapplianceparts.com/store/parts/spec/WC02X20411
Written by a customer while visiting cafeappliances.com
Customer Rating
5
stylish Brewer
on July 11, 2024
Posted by: Stanly Manly
from new jersey
we love the style of the unit and we love the color. its nice to the temperature control. My only downfall with this unit is that it’s not a 12 cup coffee maker.other than that this unit is perfect. I really enjoy the way my coffee tastes and hope it stays like this. I would definitely recommend this coffee maker to anyone interested in style and taste.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great flavor!
on July 10, 2024
Posted by: MHS54
Best coffee maker we have ever had. Quiet. Quick. Great coffee.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
UPDATE: Great Coffee Beautiful Design-BUYER BEWARE
on July 10, 2024
Posted by: BRETTSLC2
UPDATE to my earlier review. We successfully removed the bottom of the pot. required drilling through one anti-tamper screw. Snipped the wire to the malfunctioning sensor, by passed it by connecting the wires and it works. I know this is not ideal but at least I have an operating coffee pot. I have two of these pots so its quite an investment. CAFE if you care to improve your ratings get a better sensor or eliminate the feature. Many pots do not have it.
Response from cafeappliances.comBy Tierra, Café_Appliances, July 16, 2024
We're sorry to hear that you weren't having the best experience with your coffee maker. However, we're glad to hear the issue has been resolved. We do see that you're currently working with our team on this matter. Please continue to work with them on this.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Carafe handle peeling
on July 10, 2024
Posted by: CarrieA
from Michigan
The handle material started peeling within 6 months. This is not a cheap coffeemaker and I expected better quality. There are many reviews reporting the same problem. The material peeling away is also sharp and we have to be cautious when using the carafe.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, July 16, 2024
We'd like to assist you with your carafe handle. A member of our team will reach out to you via email to gather more information. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Cool Coffee
on July 9, 2024
Posted by: bobandpen
We like the coffee pot. Coffee flavor is much better than other coffee makers, however the coffee does not stay hot.
Response from cafeappliances.comBy Tierra, Cafe_Appliances, July 12, 2024
We value your feedback. Your comments regarding the coffee maker are extremely important and will be considered by our product design team for review.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Great Coffee, Beautiful Design--BUYER BEWARE
on July 9, 2024
Posted by: BrettSLC
from Salt Lake City and Palm Springs
This is the best coffee maker I've owned. I love how it operates, how it looks, and great coffee it brews. I like it so much I bought a second one a year later for our other home. HOWEVER, the pot we have been using daily for a year has quit brewing coffee, two months out of warranty. There is a error message. The carafe sensor the resides under the pot is not recognizing the pot so there is an error and it won't brew. Online there are no parts available to service. Doing some research we discovered that other owners have taken off the bottom of the unit and by passed the carafe sensor and then it works (the sensor tells the unit not to brew if there is not a carafe in place). Disappointing for sure with an expensive pot like this. On the second pot we bought for our other home had to be replaced, the knob you turn to make sections was not working. Not a great track record. I love both pots and will be by passing the carafe sensor. If that's too much effort for you don't buy. Cafe should recall or extend the warranty.
Response from cafeappliances.comBy Tierra, Cafe_Appliances, July 12, 2024
We're here to assist you with your coffee maker. We do see that you've been working with our team to get this matter resolved. Please continue to work with them on this.
Written by a customer while visiting cafeappliances.com