Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
5
Love this coffee maker 🤩
on February 26, 2026
Posted by: Lisa M A
Love this coffee maker! My favorite thing is being able to choose the temperature! Never have seen that feature. Finally a nice and hot cuppa in my own home!!
I would recommend this to a friend!
Response from cafeappliances.comBy Adrian, Cafe_Appliances, March 31, 2026
The temperature feature is definitely an innovation one! We are so excited that you are enjoying this feature and its delicious brewing results. This coffee maker has four unique brewing modes which include, Gold, Light, Medium and Bold. The Gold Cup standard is backed by its SCA certification ensuring that you have the ideal pour for every taste and roast. We are confident you will enjoy this coffee maker for many years to come.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Poor finish on carafe
on February 6, 2026
Posted by: User567
The finish on the carafe peeled away
I think the quality control on an expensive item
Like this would be a lot better
I think the quality control on an expensive item
Like this would be a lot better
Response from cafeappliances.comBy Adrian, GE_Appliances, February 11, 2026
We would like to assist you with this carafe and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Stopped working.
on January 30, 2026
Posted by: Casey Youn
We have had the product for about one year and it stopped working.
When we set the amount of water and start, it makes a small clicking noise and nothing happens.
For this expensive coffe make to last a year is completely unacceptable.
When we set the amount of water and start, it makes a small clicking noise and nothing happens.
For this expensive coffe make to last a year is completely unacceptable.
Response from cafeappliances.comBy Diego, Cafe_Appliances, February 2, 2026
We want to help you with your coffee maker not working. We are going to reach out via email to gather further information. Please reply at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Hope you enjoy coffee grounds
on January 28, 2026
Posted by: RynT
from MN
Loved this coffee pot when we first used it at a VRBO but after buying one there's regrets. Love how coffee stays warm in the carafe for hours and the speed at which is brews, but maybe the speed is its downfall. When using the manual and scoop provided with their ratio of grounds to water the grounds overflow consistently regardless of paper filter or a screen. The bloom head is covered and grounds are everywhere in the coffee. We've tried multiple times to adjust the amount of scoops, the brand coffee and the brew settings. It'll be better for a few mornings then the next day the grounds explode everywhere again. Using the bold seemed like it should be the slowest water flow but maybe it doesn't work on our specific coffee maker? For only making 10 cups to begin with, we throw the last 1 or 2 cups away due to grounds. The constant grounds in the coffee and cleaning the head make us regret the amount spent on this coffee maker.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sarah, Café _Appliances, January 29, 2026
We’re glad to hear you appreciate the coffee staying warm in the carafe and the brewing speed, and we’d like to address any issue you’re having. We recommend making sure to use either a mesh filter or paper filter, but not both together. We also suggest using a medium grind coffee, as a finer grind can lead to an overflow of grounds. Please also use the provided scoop with a flush level of grounds, as heaping scoops can potentially cause an overflow.
We’ll be reaching out over email to discuss your situation further. Please respond at your earliest convenience, so we can assist.
We’ll be reaching out over email to discuss your situation further. Please respond at your earliest convenience, so we can assist.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Poor quality
on January 27, 2026
Posted by: amo cafe
from atlanta, ga
The handle is peeling. I have a cafe gas range that is also falling apart. Maybe the cafe line is the problem.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Diego, Cafe_Appliances, January 28, 2026
We want to help you with your coffee maker's carafe. We are going to reach out via email to gather further information. Please reply at your earliest convenience.
To help you with your range, we recommend reaching out to our Bodewell service team at 1-833-426-3393 to schedule an appointment.
To help you with your range, we recommend reaching out to our Bodewell service team at 1-833-426-3393 to schedule an appointment.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Nice!
on January 27, 2026
Posted by: Tipper
from CA
This is such a nice coffee maker. Easy to setup and use. Coffee has a great flavor and no "burnt" taste. The carafe keeps the coffee hot for a bit more than 2 hours. So far, we love everything about it. Did I mention how nice it looks on the counter? Matches my other Cafe' appliances perfectly. A little expensive, but very happy with our purchase.
I would recommend this to a friend!
Response from cafeappliances.comBy Dianna, Cafe Appliances, January 30, 2026
We are glad to hear you are enjoying your new Café coffee maker. We are confident this will be a fast favorite in your kitchen for many years to come!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Coffee temperature is not hot as advertised
on January 27, 2026
Posted by: anneb
I purchased the Cafe drip coffee maker because it says that you can select the temperature for brewing up to 205 degrees but the coffee is 160 degrees as soon as it is brewed. I have to heat it in the microwave after it brews to get it hotter. I had coffee at a friend's house and noticed that it was hot like I prefer and she had a Mr. Coffee drip maker - will try that brand next time.
Response from cafeappliances.comBy Don, Cafe_Appliances, January 28, 2026
We'd like to assist with your coffee maker's brew temperature. The first step we recommend is to download our SmartHQ app to make sure the software is up to date. Additionally, the temperature setting is based on the temperature of the water when they contact the coffee grounds. The temperature will be lower in the carafe at the end of the brew. Because of this, checking the temperature with a thermometer is not an accurate way to verify temperature. We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Pretty but doesn’t work with Alexa as stated
on January 23, 2026
Posted by: Hola
Beautiful looking but directions on connecting to wifi are missing steps and impossible to work with Alexa as it advertises. People answer help lines but i got zero help in resolving Alexa issue.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, January 26, 2026
We'd like to help out with connecting your coffee maker. We recommend contacting our connected home support team at 1-800-220-6899 or by emailing connected@help.geappliances.com.
Written by a customer while visiting cafeappliances.com