Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
4
Looks great (you already know that), brews great!
on October 6, 2024
Posted by: MadamImAdam
from NEW YORK
This is a great looking countertop coffee maker that also brews a very tasty cup of coffee. There are enough setting to adequately control the temperature and brew strength, but not too many to discourage using it until you find the right settings for your taste. Also, I really enjoy that the carafe keeps the coffee hot for hours without heating it as with a hot plate. There have been a few quality control issues with the digital display. It is an unfortunate problem of this design that the unit relies on a low quality display to set all functions - when the display stops working you are left guessing what strength and amount of water you will be brewing! I think it would be better to have mechanical buttons or dials to adjust these heavily used features instead of a digital display, which is prone to fail. It may look better too!
I would recommend this to a friend!
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, October 10, 2024
We are glad to see that you are enjoying your coffee maker. We're also big fans of the quality of coffee this unit produces. We're going to be passing your comments about the digital display over to our product team to review. This way we can look for improvements we can add for our models going forward.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Makes Great Coffee with Nice Remote Features
on September 30, 2024
Posted by: Golden
Love the way it looks on our counter, makes excellent coffee for being a bit of a coffee snob. Enjoy the remote control and status features. The descale works well considering we have hard water, but we do filter it.
Response from cafeappliances.comBy Michael, Cafe_Applianecs, October 1, 2024
We’re thrilled to hear you’ve been enjoying the delicious morning brown from your new coffeemaker, as well as the convenience offered by our sensational SmartHQ app. You know you’re getting a delicious cup of coffee thanks to the SCA certifications this model carries, and you can make it the exact way you like thanks to the wide range of brew strength selections.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Great unit with some finish flaws
on September 21, 2024
Posted by: EdMed
Absolutely love the coffee making element of this machine. Replaced my Breville for this and did not disappoint. The one flaw I need to call out is similar to what others have posted. The finish on the handle is cracking and bubbling and fluids get inside the walls of the carafe where you have standing water inside of it. I am on my second one and the same exact issues are occurring with my first one.
I would recommend this to a friend!
Response from cafeappliances.comBy Tierra, Café_Appliances, September 23, 2024
We're here to support you with your coffee maker. We do see that an order has been placed for a new carafe. Your comments regarding the carafe is important to us and will be considered by our product design team. We can assure you that Cafe Appliances continues to review all products for possible improvement.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Too Expensive to Crack
on September 15, 2024
Posted by: AshB
from Lafayette, La
I’ve had my coffee pot for only a few months. The problem I have isn’t with brewing the coffee that works great… it’s the white part of the coffee pot basically breaking and peeling off. The coffee pot is new and hasn’t been moved but it’s cracking!!!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Charlie, Cafe_Appliances, September 16, 2024
We're sorry to hear that your coffee maker stopped working. We recommend referring to page 16 of the Use & Care manual for taking advantage of your warranty: https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf?_ga=2.68253585.1839894140.1726505205-173084733.1722015086
Written by a customer while visiting cafeappliances.com
Customer Rating
4
The good and the bad
on September 14, 2024
Posted by: Iago
from Virginia
This thing makes good coffee, but the controls are very difficult to understand, particularly the clock/timer!
Response from cafeappliances.comBy Michael, Cafe_Applianecs, September 26, 2024
We’re happy to hear you’ve been enjoying the delicious morning brown your new coffeemaker produces, and we want to help you get the most out of it. We’ve linked the use and care manual below, where you’ll find information and tips to help you enjoy the many fantastic features this unit offers. You’ll find the clock setting procedure on page 7.
https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf
https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful & Functional Coffee Pot!
on September 10, 2024
Posted by: MJmimi
from Indiana
Unpacking and assembling the coffee maker was a breeze. Connecting to WiFi posed no issues. Scheduling brews on both the machine and app was seamless. The first pot, brewed on the gold setting, was truly impressive! The sleek design and compact size of the coffee pot make it a welcome addition to my kitchen countertop. I also appreciate the thermal design, which prevents steam from rising onto my cabinets. Overall, I am extremely pleased with my purchase.
I would recommend this to a friend!
Response from cafeappliances.comBy Michael, Cafe_Applianecs, September 19, 2024
We’re so happy to hear setting up your coffeemaker was such a simple experience, and that your first cup left you feeling so impressed. The built-in wifi makes it easy to stay connected to your coffee, and the wide range of brew strengths mean you can have your morning brown exactly the way you like.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Brew completed SOUND ALERT LOUD
on September 10, 2024
Posted by: DugW
from TN
Love this coffee maker! Would rate it a five star if the brew ready alert sound (3 loud beeps) could be muted. The whole house will hear it! Not so good for those wishing to sleep in longer. Other than that, love the coffee and double walled stainless steel pot. Cool on the outside, hot on the inside.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Amazing While It Lasted
on September 10, 2024
Posted by: dmb3
Gosh we loved the look and performance of this coffee maker while it held up, but of course, right after the limited warranty, the handle of the pot started chipping away. For what we paid for this, this issue shouldn't happen, especially given how we used the coffee pot (totally normal use and handling). We love our other Cafe appliances (refrigerator, toaster, etc.), but we wouldn't recommend the coffee maker given the chipping issue, which seems to also be a problem for others (so QA issue or broader defect). We unfortunately can't use this now as it's not presentable when we entertain, etc.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, September 11, 2024
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting cafeappliances.com