Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
2
Great but handle always rusts.
on October 24, 2024
Posted by: bela
from Philadelphia, Pa
Beautiful machine except that the handle rusts and breaks- this has now happened with 2 replacements. I see that many others have complained about this- there is clearly a defect and no fix from the company except to keep buying replacements until they rust and break again.
Response from cafeappliances.comBy Adrian, GE_Appliances, October 25, 2024
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Coffee Tastes Great with Bad Handle
on October 21, 2024
Posted by: bob2024
from Anaheim, CA
We really like this coffee maker other than the issue that happened this morning. There's a rust forming at the handle and it became the weak spot and broke off. Will have to use it without the handle until we decide to buy the replacement at some point..
Response from cafeappliances.comBy Charlie, Cafe_Appliances, October 22, 2024
We're sorry to hear that your coffee maker handle broke and we'd like to assist. An agent is going to be reaching out to you via email. Please be on the lookout for an email from us, and please note you may need to check your spam folder.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Limited use
on October 20, 2024
Posted by: Save for the next one
from Schertz Texas
Makes great coffee fast, however once a year it goes down and I have to purchase another one…. This is my third one in two years
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, October 21, 2024
We know the importance of an appliance lasting for an extended amount of time. However, it is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance. There are multiple variables involved such as frequency of use, type of use, location of appliance, care, and maintenance. If any issues arise with your replacement coffee maker, we advise you to take advantage of your limited warranty.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Great but need improving
on October 20, 2024
Posted by: reynin99
After a year of ownership copper plating started to corrode and peel. Metal filter came undone from one of the seams and lets coffee grounds in the pot.
Response from cafeappliances.comBy Adrian, GE_Appliances, October 21, 2024
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Beautiful but has issues
on October 16, 2024
Posted by: Beachmom9
from Virginia
We have loved our Cafe coffee maker, so much so that we have encouraged other family members to purchase one as well. Unfortunately, after a short period of time, the digital lights on the display have started to burn out. Too late to return it but buyer beware! Please fix this feature as you have the best looking coffee maker out there - a few tweaks and I'll buy it again!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, October 16, 2024
If you have had this unit for a year or less, we encourage you to take advantage of your limited warranty to get this unit replaced. You can view your warranty details on page 16 of the Owner's Manual at the link below. We will also be sure to pass these comments along to our product team for review, as we're always looking for new ways to improve our products.
https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf?_ga=2.33287742.1449668451.1729085521-507723860.1707936747
https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf?_ga=2.33287742.1449668451.1729085521-507723860.1707936747
Written by a customer while visiting cafeappliances.com
Customer Rating
3
LED lights burn out
on October 15, 2024
Posted by: Krbowen21
from Smithville, MO
It's been a good coffee maker but our LED lights are burning out making it difficult to see the time and make coffee.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, October 16, 2024
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
thermal carafe does not keep coffee hot
on October 11, 2024
Posted by: njg74
from Houston TX
brand new used it about 6 times..bought the model with thermal carafe. returning it tomorrow. the coffee doesn't brew hot enough and is cold within 10 minutes of brewing. I do not recommend this product. it is pretty though.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, October 14, 2024
We're sorry to hear you're returning your new coffee maker due to to the coffee not brewing hot enough. Your feedback is important to us, and we are grateful for your input. We can assure you that Cafe Appliances continues to review all products for possible improvement.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
LED lights burned out quickly...is there a fix?
on October 7, 2024
Posted by: Rob G
from Ann Arbor. MI
After having this coffee maker for one year, the LED lights have mostly burned out on the display, making it difficult to tell the time or select how many cups you are brewing. The unit is also very difficult to clean on the inside and out (particularly the white model). It brews a decent small pot of coffee, but the appearance has gone down hill quickly, even after taking good care of it.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael, Cafe_Applianecs, October 8, 2024
We would like to help with your coffeemaker. An agent will be reaching out to you via email, please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com