Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
1
Good machine but terrible carafe
on November 2, 2024
Posted by: nexus444
from Missouri City, Texas
The coffee machine itself works well, but the carafe is terrible. After using it for only a few years, the material around the handle is separating and falling apart. Pretty soon it will be so bad that I won't be able to use the machine at all anymore. When I ordered this machine I was hoping it would be the last coffee machine I would ever need, but it looks like I'll be shopping for a new model soon.
Response from cafeappliances.comBy Adrian, GE_Appliances, November 4, 2024
We know the importance of an appliance and its parts operating as expected. Since you are no longer under warranty, we advise you to replace your carafe. You can view the compatible replacement on our parts website at the link below.
https://www.geapplianceparts.com/store/parts/spec/WC02X20411
https://www.geapplianceparts.com/store/parts/spec/WC02X20411
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Bad carafe
on October 30, 2024
Posted by: Cafe coffee carafe
The machine makes good coffee but the thermal carafe is terrible. After only 2 years , the finish on the handle separated leaving sharp end. Now it is corroded.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, October 31, 2024
We'd like to assist you with the carafe of your coffee maker. One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Good coffee, bad descaling.
on October 30, 2024
Posted by: JPA76
from VA
No issues until descaling then I was unable to get the machine to restart normally. Apparently from the reviews this is a common issue. One suggestion for fixing the issue was to send it for professional repair. Likely won’t do that or buy another GE Cafe either.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, October 31, 2024
We'd like to assist you with the operation of your coffee maker. A member of our team will reach out to you via email to gather more information. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Carafe Handle Not Good
on October 30, 2024
Posted by: SF15
Coffee taste great. Handle cover material started to peel after 6 months.
Response from cafeappliances.comBy Charlie, Cafe_Appliances, October 30, 2024
We're glad to hear that you are satisfied with the coffee. However, we'd like to provide some assistance with the carafe. An agent is going to be reaching out to you via email. Please be on the lookout for an email from us, and please note you may need to check your spam folder.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Good coffee, but not worth the expense
on October 29, 2024
Posted by: Big_Mo
from Vancouver, WA
I’ve had mine for 3 years now and unfortunately it’s very disappointing for its cost. There are multiple announces with unmanaged condensation. The grounds basket housing condensates and makes a mess, the grounds lids condensates and makes a mess, the reservoir lid condensates and makes a mess.
Also, the LED display is beginning to get blank spots.
There is no WiFi info or control over the warming plate (2 hours with no control or even a timer)
Lastly, the glass carafe doesn’t pour dripless. You have to wipe its chin after every pour.
There is no WiFi info or control over the warming plate (2 hours with no control or even a timer)
Lastly, the glass carafe doesn’t pour dripless. You have to wipe its chin after every pour.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, October 30, 2024
We'd like to assist you with your coffee maker. The lid on the brew basket is designed with a tight fit to capture all of the steam created in the brewing process. The water will condensate on the parts inside the brew basket at the end of the cycle and remain there until the unit is opened and cleaned.
For information on cleaning your unit, please refer to pages 14-15 of the owner's manual. Here is the link:
https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf?_ga=2.130685455.1693285100.1730221483-132335501.1644413847
As far as the LED display, we recommend unplugging the unit for two minutes and plugging it back in. Also, please make sure the cap to the carafe is on properly and not backwards. This can cause leaking and dripping to occur.
A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
For information on cleaning your unit, please refer to pages 14-15 of the owner's manual. Here is the link:
https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf?_ga=2.130685455.1693285100.1730221483-132335501.1644413847
As far as the LED display, we recommend unplugging the unit for two minutes and plugging it back in. Also, please make sure the cap to the carafe is on properly and not backwards. This can cause leaking and dripping to occur.
A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Metal handle peels off
on October 28, 2024
Posted by: dowda
Great drip coffee maker..... until, the metal handle on the carafe finish begins to peel. It is sharp and resulted in a finger laceration. The company refused to replace it. Distinct by POOR design!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, October 30, 2024
We're sorry to hear that the handle of your coffee maker resulted in a finger laceration. We'd like to assist you and gather additional information. One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Makes great tasting coffee
on October 28, 2024
Posted by: rklurfeld
from Alexandria, VA
This coffee maker makes excellent coffee and is easy to use. Love that I can start it in the bedroom and get a notification when brewing is finished before going downstairs to the kitchen. The carafe keeps the coffee hot for over two hours.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Not that so good
on October 24, 2024
Posted by: ASPR
from Cabo Rojo PR
This is a good drip.i had a bunn for about 10 years and I find this make similar but do not recommend if you are not seeking a short life one that will look terrible within a year.
Response from cafeappliances.comBy Adrian, GE_Appliances, October 25, 2024
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting cafeappliances.com