Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
2
Not worth the price
on November 8, 2024
Posted by: TC09
from Illinois
Nothing impressive about it considering the price. It is pretty just not worth the price.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, November 11, 2024
We are going to pass your comments about the price over to our internal team to review. Thank you for sharing your comments, we're glad to see you are enjoying the appearance.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Great coffee, design could use some work
on November 8, 2024
Posted by: FG62
from Florida
We had a problem with the original one we bought. I failed within the first couple of weeks. The Descale light came on and would not reset, it showed Medium, even though we never changed it from Gold, but GE was great about replacing it.
The new one has been working properly so far and hopefully will continue to do so. It makes excellent tasting coffee when set to Gold. The only complaints are the water reservoir doesn't come off to make cleaning easy and because of the thick insulated wall of the carafe, it is hard to get all of the coffee out. These are small issues that we can live with for the great tasting coffee.
The new one has been working properly so far and hopefully will continue to do so. It makes excellent tasting coffee when set to Gold. The only complaints are the water reservoir doesn't come off to make cleaning easy and because of the thick insulated wall of the carafe, it is hard to get all of the coffee out. These are small issues that we can live with for the great tasting coffee.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, November 11, 2024
We are glad to see that you worked with us and got a replacement. We're going to pass your comments about the reservoir over to our product team to review. That way we can look for improvements we can make going forward.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Fantastic coffee maker with one problem
on November 6, 2024
Posted by: Valve
Carafe retaining water between layers of insulation
Otherwise great product
Trying to figure out how to get carafe replaced due to defect
Otherwise great product
Trying to figure out how to get carafe replaced due to defect
I would recommend this to a friend!
Response from cafeappliances.comBy Tierra, Café_Appliances, November 7, 2024
We're here to support you with your coffee maker. We do see that you've been working with our service team to get the issue resolved. Please continue to communicate with your agent.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Good looking.
on November 6, 2024
Posted by: lindacj
from columbus
It is quite good looking. the features are nice and intuitive. My 2 critiques are that it really doesn't keep the coffee warm after the first cup (at the highest temperature), and it doesn't release all the coffee at the end without removing the top.
I would recommend this to a friend!
Response from cafeappliances.comBy Adrian, GE_Appliances, November 6, 2024
We are happy to hear that you are enjoying your new coffee maker so far. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments regarding the release and warming of the coffee along to our product team to review.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Descaling Directions in Booklet Incorrect
on November 5, 2024
Posted by: AmyJoDot
from Western PA
I attempted to descale my coffeemaker according to the directions in the booklet. I spent two hours descaling (I thought I was, anyway.) but to no avail. Apparently, the directions in the booklet are incorrect. I found the following directions in one of the reviews on this site.
“I ran into this when following the instructions in the manual, which are wrong. When descaling you do not send the machine through the brew process, as stated on page 14 of the manual. Instead, press the strength button and watch the machine count down three seconds while you hold the button. Release the button and the descaling process will start while the machine counts down one hour for the process to finish.”
I followed these correct instructions and my machine is descaling as I write. Thank you to the reviewer who posted the correct method of descaling and thank you for helping me be less frustrated:)
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Cafe Collection Coffeemaker
on November 4, 2024
Posted by: MCB1
from Los Angeles
Love this machine it brews a great cup of coffee effortlessly. It is also very beautiful on my counter
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Worked great until suddenly stopped working at all
on November 3, 2024
Posted by: GPet
from San Francisco
Worked great until one day it stopped brewing and now we are in a warranty claim.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, November 4, 2024
We see that you are working with our team for assistance with your warranty, and we are confident that they will provide you with the next steps to take advantage of your warranty.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Good coffee, bad carafe
on November 2, 2024
Posted by: Alliek
from Portland , ME
The machine itself is good but, as others have noted, the finishes on the carafe handle are flaking off.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, November 4, 2024
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting cafeappliances.com