Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
1
Hot garbage
on May 15, 2026
Posted by: AS01
Total crap, broke within a year and their warranty is just a run around. Also, worst coffee maker I've had in years. Don't fill it too full or it overflows the grounds. Stay away if you want something reliable and can make coffee without grounds in it!
Response from cafeappliances.comBy Sarah, Café _Appliances, May 18, 2026
We’d like to assist with the issue you’re having with the coffee maker not working as expected. Regarding overflowing grounds, we do recommend using a flush level of grounds in the provided scoop; heaping scoops can lead to too much grounds causing an overflow. We also suggest using a medium grind coffee rather than a finer grind, and not using both a paper filter and the mesh filter together, to help avoid overflowing.
If the coffee maker currently doesn’t appear to have power at all, we recommend disconnecting it from power for a couple of minutes before reconnecting, to reset it.
We’ll be reaching out over email to discuss your situation further. We look forward to hearing back from you, so we can assist.
If the coffee maker currently doesn’t appear to have power at all, we recommend disconnecting it from power for a couple of minutes before reconnecting, to reset it.
We’ll be reaching out over email to discuss your situation further. We look forward to hearing back from you, so we can assist.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Schedule a brew and keep it hot
on May 12, 2026
Posted by: BlueLotus
from Highland Village, TX
We love the interface and its features especially the ability to schedule the start to brew. We load up before we go to sleep and timer the start just before we wake up to have coffee ready in the morning. And also it keeps the coffee warm for a long time.
Response from cafeappliances.comBy Diego, Cafe_Appliances, May 15, 2026
One of the best feelings is having your coffee ready each morning and we are happy to hear that your new coffee maker is delivering on this! One of its great perks is its Wi-Fi compatibility, you can easily control and get updates on your phone with the SmartHQ app. You can get more information on page 12 of the owner's manual here: https://images.salsify.com/image/upload/s--8UIdzf24--/j9ps7cfsqfoecc02numn.pdf
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Bold
on May 9, 2026
Posted by: Ed Review
from Phoenix, AZ
Great Coffee maker! Stylish yes,, but brews easy and with "bold" selection, reallly good coffee.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Cheap-Will break in less than a year!
on April 29, 2026
Posted by: KO726
Looks great and then breaks before even reaching a year. This is a cheap coffee pot dressed up as a nice design. I am so disappointed especially with Crate & Barrel telling me to take it up with the manufacturer. I do and they say, "mam, this is a business" and will not be replacing it. Save your money and go back to basic Mr. Coffee.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sarah, Café _Appliances, April 30, 2026
We'd like to address this issue you're having with the coffee maker not working correctly. If the coffee maker doesn't appear to have power at all, we recommend disconnecting the unit from power for a couple of minutes before reconnecting, to reset it; this often solves an issue. Troubleshooting tips for your model are available on page 15 of your manual; that's linked here: https://images.salsify.com/image/upload/s--8UIdzf24--/j9ps7cfsqfoecc02numn.pdf.
After reviewing our system, we see you have a case and one of our team members has recently emailed regarding the next step in addressing this issue with your coffee maker. We've updated your case with the information you've provided here, and our team member will be reviewing your situation again as soon as possible. We're confident they'll be able to assist with reaching a solution.
After reviewing our system, we see you have a case and one of our team members has recently emailed regarding the next step in addressing this issue with your coffee maker. We've updated your case with the information you've provided here, and our team member will be reviewing your situation again as soon as possible. We're confident they'll be able to assist with reaching a solution.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Only lasts a year
on April 27, 2026
Posted by: Cafesamess
Worked fine for about a year and the. Just stopped working No error message to decode or anything. Tried unplugging it and plugging it back in but it does nothing. Just sits while the app tells me it’s brewing. Waste of money.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, April 28, 2026
We'd like to look into the situation with your coffee maker not powering. One of our agents will be reaching out over email to collect additional information, please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Beautiful look but lacks good brewing capability
on April 21, 2026
Posted by: CoffeeMama
Form over function: loved the way this looked and it matched all our appliances. Made hot coffee which I love, but didn’t have flavorful coffee. Tried variety of grinds and filters but the machine doesn’t seem to brew high quality beans well. Returned.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, April 22, 2026
We understand that you have already returned the product and we’re happy that the retailer was able to assist you. We always recommend reaching out to us directly for product assistance so that we can work with you toward a resolution before a return is necessary; we’re always here to help.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Wouldn’t recommend - doesn’t wear well
on April 2, 2026
Posted by: Unhappy caffinator
from Atlanta Georgia, United States
I’ve had mine for a few years and the digital clock has slowly lost most of the ability to show the time and the carafe/pourer started to decay fairly early on.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Dianna, Cafe Appliances, April 6, 2026
We would like to assist and gather some more information. A member of our team will be reaching out to you via email. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Pretty but dumb- Find something else.
on March 29, 2026
Posted by: Pheebs
This is a very pretty coffee maker. The advantage stops there. Its brain is over complicated, and like an over tired preschooler, it easily gets confused and refuses to function. Stumble out of bed for coffee? Wait… what temperature did you want?….oh, you wanted me to make the whole pot, and not just 3 cups?…..let me think….Ill just spin here for a few minutes….naw. No coffee yet…. Unplug me and come back in a minute….Ok. I’m back…How many cups? what strength?….spin….wait….how strong?….spin……………..Call GE to return it? Oh no, you don’t. Unplug, wait a minute, still no? Try again…..OK , it works….but It’s noon, and I can’t deal with this without a cup of coffee. Every morning, There is no morning joy in living with this coffee pot.But it is pretty.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, March 30, 2026
We'd like to assist with your coffee maker not functioning properly. A member of our team will reach out to you via email to gather more information. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com