Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
1
Super disappointing
on January 11, 2025
Posted by: s39274s
from Brooklyn, NY
I really wanted to like this machine. It looks great and I’ve always found GE to make good products. But this coffee maker is the worst. Water started collecting inside the walls of the insulated carafe and the coating chipped off easily. I had to call three times to get it replaced. I only wash the permanent filter by hand and yet the mesh pulled out from the frame and I’ve had to buy a new one. It’s a weird shape, so you can’t get it anywhere else. And despite following exact directions for descaling, the blinking notification will not turn off.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, January 21, 2025
We are sorry to hear about your coffee maker needing to be replaced numerous times and for the filter breaking. We will be passing your comments over to our product team to review. This way we can look for improvements that we can make for our models going forward. Thanks again for sharing.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Quiet
on January 6, 2025
Posted by: GeorgeAnthony21
from Moscow Idaho
Beautiful appliance, looks great in my grey and white kitchen, so quiet and easy to set up! Love it already!!!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Delicious coffee, fast, hot, perfect every time!
on January 4, 2025
Posted by: Ryantheleon
from NC
Tried a variety of coffee maker, even a few SCA one that felt honestly over priced. They one showed up damaged and the other just felt cheap. After a bit of more research and seeing this was SCA as well we went for it. Coffee is perfect temp and brewed quick. I couldn’t believe how great the coffee taste either. It’s better than a coffee shop, right at home. Thankful for the find and highly recommended.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Horrible filter basket quality
on January 2, 2025
Posted by: John610
Mesh filter basket will repeatedly break. I am on my 3rd filter basket already. Each one has been hand washed right away and they still break
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Vikki, Cafe_Appliances, January 16, 2025
Thank you for reaching out to share your experience. We encourage you to contact our GE Appliances Parts & Accessories Store at 1-877-959-8688 for assistance since you just purchased the new mesh filters in Nov. 2024. We're confident they can help.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Broken and no way to repair
on December 30, 2024
Posted by: Carmen M Bk
from Brooklyn, NY
The machine no longer works after using for 6 months and then not using it. This appears to be a common problem with no solution and no support by GE.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, January 15, 2025
We're sorry to hear about your coffeemaker not operating properly. We recommend checking your warranty information on page 16 inside the user manual here: https://products-salsify.geappliances.com/image/upload/s--7AYSkUUx--/j9ps7cfsqfoecc02numn.pdf?
You can also reach out to our warranty and support team by calling 1-800-432-2737 or by visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
You can also reach out to our warranty and support team by calling 1-800-432-2737 or by visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great brewed coffee
on December 29, 2024
Posted by: Cb2brown
from SC
Great style and matches my other cafe appliances. Functioning well. Easy set up and programming.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Best of the best
on December 29, 2024
Posted by: He cafe induction range
from Louisville CO
I’ve had a handful of the SCA approved coffee makers and this one is simply the best engineering wise and aesthetics…. Plus makes a great pot of coffee !!!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Grounds everywhere!
on December 28, 2024
Posted by: JAJB
from Marin Country, CA
Nice features and looks nice. However, the coffee grounds always overflow the properly placed and correct-sized coffee filter, making a mess everywhere and getting into our brewed coffee. The coffee does not taste good.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, January 14, 2025
We recommend taking the top off of the carafe and emptying it completely. There can be some coffee left in the carafe that cannot be poured out due to construction of the valve. The top has to be removed by twisting a quarter turn and pulling. Also, we recommend the use of a minimum of a medium grind coffee. Any finer grind than that can lead to overflow of coffee grounds. We also recommend to use the provided scoop with a flush level of grounds. Heaping scoops can lead to too much grinds/coffee grounds and potentially cause overflows.
Written by a customer while visiting cafeappliances.com