Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
3
Non-stain resistant
on March 27, 2021
Posted by: Rodney
from Oahu, Hawaii
GE made no effort to make this white coffee maker stain resistant to coffee
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, March 30, 2021
Hello- Thank you for taking the time to share your review. We are so sorry to hear you are having issues with cleaning your coffee maker. We understand your frustration and will be happy to help! We recommend using a soft, damp cloth to clean up any coffee spills. Please review page 14 in your manual for specific details:
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-6000229-4.pdf
We appreciate your feedback and will be sure to share this with our engineering and design teams. Thank you! Joyce@Cafe
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-6000229-4.pdf
We appreciate your feedback and will be sure to share this with our engineering and design teams. Thank you! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Do not recommend
on March 26, 2021
Posted by: MickeyOperator
Was excited to purchase this Cafe coffee maker to match the other recently purchased kitchen Cafe appliances for our renovated kitchen. The coffee maker is extremely attractive and makes very good coffee. But that is where the benefits end and the problems begin, some minor aggravations and others a bigger problem. I'll start with the most problematic:
- The carafe is terribly defective:
-------the copper signature accent metalic coating on the handle started chipping off where it connects to the body of the carafe. This isn't a functional problem, but it certainly became unattractive.
-------the carafe permanently took on liquid (assumedly water, not coffee) that could not be removed. I believe that the carafe must have a double internal liner and the liquid, and I don't know how, got into the liner and has stayed there and it sloshes around.
------- I will say that I have never put the carafe into the dishwasher and have only handwashed using a bottle brush after every use.
------- the carafe does not keep the coffee as hot as I have experienced with other previously owned thermos carafes. It doesn't take long until the coffee was just warm instead of hot.
-------the carafe spout continues to drip a few drops after pouring coffee.
- The coffee maker requires a much greater amount of coffee to brew than any other coffee maker than I have ever used. I have to use almost 3 times the amount of coffee as my previous coffee maker. My coffee expenses have gone way up making the cost of ownership of this product way too much.
- the directions included are confusing and incomplete. This is more of a frustration than anything as I was able to figure things out after trial and error. Although there is no indication of where to get replacement water filters or how often to change them.
- the filter basket is difficult to remove and doesn't stand up on its own. This forces you to put your coffee into it only when it is sitting in the filter basket holder. Another minor inconvenience.
- the water container can't be removed to be cleaned separately and the condensation in it never goes away.
- The carafe is terribly defective:
-------the copper signature accent metalic coating on the handle started chipping off where it connects to the body of the carafe. This isn't a functional problem, but it certainly became unattractive.
-------the carafe permanently took on liquid (assumedly water, not coffee) that could not be removed. I believe that the carafe must have a double internal liner and the liquid, and I don't know how, got into the liner and has stayed there and it sloshes around.
------- I will say that I have never put the carafe into the dishwasher and have only handwashed using a bottle brush after every use.
------- the carafe does not keep the coffee as hot as I have experienced with other previously owned thermos carafes. It doesn't take long until the coffee was just warm instead of hot.
-------the carafe spout continues to drip a few drops after pouring coffee.
- The coffee maker requires a much greater amount of coffee to brew than any other coffee maker than I have ever used. I have to use almost 3 times the amount of coffee as my previous coffee maker. My coffee expenses have gone way up making the cost of ownership of this product way too much.
- the directions included are confusing and incomplete. This is more of a frustration than anything as I was able to figure things out after trial and error. Although there is no indication of where to get replacement water filters or how often to change them.
- the filter basket is difficult to remove and doesn't stand up on its own. This forces you to put your coffee into it only when it is sitting in the filter basket holder. Another minor inconvenience.
- the water container can't be removed to be cleaned separately and the condensation in it never goes away.
In summary I am very disappointed with the product after having very high hopes for enjoying it. I was willing to pay the expensive price for the coffee maker in order to have a
I was willing to pay the expensive price for the coffee maker in order to have a great product. Unfortunately that didn't pan out.
I was willing to pay the expensive price for the coffee maker in order to have a great product. Unfortunately that didn't pan out.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances , March 31, 2021
Hello- We appreciate you taking the time to share your review. We are glad that you like the aesthetics of your coffee maker and the coffee, but sorry to hear it isn't meeting your expectations.
You have provided a great deal of information regarding the usability and the performance and we will be certain to share this with our engineering and design teams. The filter (WC02X20412) should be replaced 3-6 months and can be purchased through GE Parts at 1-877-959-8688.
You are correct that the coffee maker does not have a keep warm heater for the carafe. The thermal carafe retains the heat of the coffee for a minimum of 1 hour after brewing. There is not a brand name available for the coffee filters. Any #4 paper cone filter will work in the machine.
We would like to reach out to you directly, please expect an email from us soon. Thank you for your patience. Joyce@Cafe
You have provided a great deal of information regarding the usability and the performance and we will be certain to share this with our engineering and design teams. The filter (WC02X20412) should be replaced 3-6 months and can be purchased through GE Parts at 1-877-959-8688.
You are correct that the coffee maker does not have a keep warm heater for the carafe. The thermal carafe retains the heat of the coffee for a minimum of 1 hour after brewing. There is not a brand name available for the coffee filters. Any #4 paper cone filter will work in the machine.
We would like to reach out to you directly, please expect an email from us soon. Thank you for your patience. Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Graphite, not matte black
on March 25, 2021
Posted by: Sean A
Ordered the black coffee maker, but when I opened it I thought I ordered the wrong one. Color resembles more a graphite or charcoal than a black. You can see in the photos the color difference.
My knobs and grout are “black”
It’s a nice looking unit, just let down with the color, looks like I’ll be returning for the white.
My knobs and grout are “black”
It’s a nice looking unit, just let down with the color, looks like I’ll be returning for the white.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, March 30, 2021
Hello- We appreciate you taking the time to share your review. We are very sorry to see that you received the wrong color coffee maker. Thank you for bringing this to our attention. We will be sure to pass this on to the appropriate team. If you decide to switch to matte white we think it will look great against your counter and backsplash. Thank you again. Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love it!
on March 24, 2021
Posted by: Csmicik0
from North Royalton, Ohio
Just used it for the first time. Looks great and makes delicious coffee!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great looking
on March 24, 2021
Posted by: Shaky the Mohel
from Spring Brook Twp, PA
Looks great, easy to use, like the Bluetooth wifi controls. If the carafe held the heat longer like my travel mugs, I’d give it 5 stars. Don’t kid yourself though, you are purchasing this only if you can afford it to match all of your cafe appliances, not because of the great features and top notch coffee you hope to make.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Coffee Maker
on March 24, 2021
Posted by: Rac71
from Copley, OH
A beautiful coffee maker that will make you proud it is on your counter.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great look! Great features!
on March 24, 2021
Posted by: JulJamie
from Vermont
I am so happy with this coffee maker! We have tried many other brands throughout the years and this one is the best yet! So easy to program. Looking forward to buying other Cafe Appliances!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love the features
on March 23, 2021
Posted by: Anonymous
from McKinney, tx
This is a replacement for one that the sensor was not working properly. Customer service sent out a replacement without a hassle.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com