Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
5
AMAZING!
on July 28, 2021
Posted by: Kreeg
I cannot emphasize how much I love this coffee maker! Easy to use, and produces top quality coffee. Even my cheap coffee grounds taste like a high end cup of coffee after brewing!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love it!!
on July 27, 2021
Posted by: Fancy Dishwasher
from Georgia
We love our cafe coffee maker!! It is a beautiful addition to our kitchen with our cafe appliances!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Just a question
on July 24, 2021
Posted by: Roubaix
from New York
Would someone tell me if the brew/select know is suppose to stay illustrated? Like it never goes off?
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Good coffee if you make 4 cups or more
on July 20, 2021
Posted by: Rajesh
from Milwaukee
I have had this for 3 weeks. It does poorly if you make 2 cups. The coffee is warm measuring 153F in the carafe and inconsistent coffee. Cools very quickly, within 20 or 30 mins. The reservoir condenses over after the coffee is made.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, July 21, 2021
Hello- We appreciate you taking the time to share your review. We are very sorry to hear you've had this experience and will be happy to help! Here are some troubleshooting tips that will help.
Not heating, taking too long to heat, or coffee is not brewing:
Check that the software is up-to-date through the SmartHQ™ app.
Unplug the coffee maker briefly and plug it back in.
Coffee not hot enough, doesn't match the Temperature setting:
The temperature setting is based on the temperature of the water when they contact the coffee grounds. The temperature will be lower in the carafe at the end of the brew. Because of this, checking the temperature with a thermometer is not an accurate way to verify temperature.
If you continue to have issues, please take advantage of your warranty and reach out to service at 1-800-430-1757. Please review page 16 in your manual.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-9000019-1.pdf
Thank you! Joyce@Cafe
Not heating, taking too long to heat, or coffee is not brewing:
Check that the software is up-to-date through the SmartHQ™ app.
Unplug the coffee maker briefly and plug it back in.
Coffee not hot enough, doesn't match the Temperature setting:
The temperature setting is based on the temperature of the water when they contact the coffee grounds. The temperature will be lower in the carafe at the end of the brew. Because of this, checking the temperature with a thermometer is not an accurate way to verify temperature.
If you continue to have issues, please take advantage of your warranty and reach out to service at 1-800-430-1757. Please review page 16 in your manual.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-9000019-1.pdf
Thank you! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Amazing Coffee Maker
on July 16, 2021
Posted by: Dustin R
from Vineyard, Utah
I absolutely love my Matte White Coffee Maker! It’s incredible and it looks so good with the matching appliances in my kitchen. Everyone comments on my appliances and I’m thrilled with the quality! GE makes the best appliances! I love that I can start my Coffee Maker from my phone. When I wake up in the morning and don’t smell the coffee, I just open my app and start it up or just use my Alexa and start the Coffee Maker from there. It’s so convenient and so easy to set up!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Carafe issues
on July 15, 2021
Posted by: Nxkessler
from Bellevue, WA
We've had this coffee maker for many months now and it makes great coffee! It's fast and beautiful to look at on our counter.
Our big issue is the carafe. It seems to be over designed and under built. Liquid gets under the plastic part at the top somehow and we can't figure out how to get it out. Liquid also gets inside the lid and won't come out. Not sure if it's water or coffee in either case. We're on our second carafe and the same problems are happening. Our first carafe also started to lose paint on the plastic piece of the handle. We never put any of it in the dishwasher. We only hand wash the parts and never leave them submerged in water when washing.
At this point if it was possible we'd be returning it. Shoulda saved our money and went with the espresso maker i wanted.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Kelsey@Cafe, Cafe, July 15, 2021
Hello there - thank you for this feedback. We're delighted to hear that this coffeemaker is fast, looks beautiful on your counter, and makes great coffee! We also love this sleek style. We are so sorry that there's liquid under the plastic part of the carafe and that your first carafe started to lose paint on the handle. This would be discouraging and we certainly understand your disappointment.
The lid on the brew basket is designed with a tight fit to capture all of the steam created in the brewing process. The water will condensate on the parts inside at the end of the cycle and remain there unit it is opened and cleaned.
We will be sure to pass your comments along to our small appliances design team for consideration with future models. Your insight is truly valuable to us and we're grateful to have you in the Café Appliances family.
Let us know if you have any questions or concerns; we're always happy to help. Keep in touch, Kelsey@Café
The lid on the brew basket is designed with a tight fit to capture all of the steam created in the brewing process. The water will condensate on the parts inside at the end of the cycle and remain there unit it is opened and cleaned.
We will be sure to pass your comments along to our small appliances design team for consideration with future models. Your insight is truly valuable to us and we're grateful to have you in the Café Appliances family.
Let us know if you have any questions or concerns; we're always happy to help. Keep in touch, Kelsey@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Excellent!!
on July 15, 2021
Posted by: Barbi doll
from Louisville ky
Day one of ownership, and I love it!! Coffee is amazing, highly recommend!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Handle is peeling after 9 mos.
on July 14, 2021
Posted by: FlwrPwrChick
from Michigan
Very disappointed. For the price, not well made. I’ve had other coffee makes last years! Dry disappointing!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, July 19, 2021
Hello- We are very sorry to see this happened on your beautiful new coffee carafe. We can certainly understand your frustration and apologize and will definitely show this to our engineering and design teams.
We will be reaching out to you via email to verify your information. We appreciate your patience in waiting. Sincerely, Joyce@Cafe
We will be reaching out to you via email to verify your information. We appreciate your patience in waiting. Sincerely, Joyce@Cafe
Written by a customer while visiting cafeappliances.com