Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
5
Overall, it's great
on November 3, 2021
Posted by: dmeyerw27
from Boise, ID
Generally really happy with this coffee maker and definitely feels like it justifies the price. It looks fantastic in the kitchen, coffee quality is great. Setting up the app was really straightforward and easy to put it on a daily schedule and make changes.
Minor frustrations are that the water dripper gets dirty and has to be wiped clean each time, and the carafe is a bit of a pain to fully pour out. But all in all, really satisfied.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful and efficient
on November 2, 2021
Posted by: Annali
from Omaha, NE
The coffee maker is simple to use and makes a beautiful piece on our countertop. I love the feature of Bold & Gold for our different coffee grounds
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Good and bad
on October 29, 2021
Posted by: eschlo
from Minneapolis, MN
I like the coffee pot ok. The carafe doesn't spill all over and it's fairly easy to use. I wish it would stay online consistently and that the carafe closed all the way so the coffee stayed hot longer. It also feels cheaply made - it's not as substantial as I expected for the price paid. Not worth the money paid but not worth the hassle of returning.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Vikki@Cafe, Cafe_Appliances, November 3, 2021
Hi - Thank you for taking the time to share your concerns regarding your Cafe coffeemaker. One of our many goals as a company is to create the best product possible for you and your family which makes your first-hand account using the product so very helpful. We will gladly share this information with our product team. Kind Regards - Vikki@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful
on October 26, 2021
Posted by: Jill F
from Nevada
The coffee maker looks attractive in my countertop and it keeps the coffee hot without burning it. The flavor tastes great hour later.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Cold Coffee
on October 26, 2021
Posted by: Icecold
from Houston
We recently purchased this coffee, and have used it exactly as instructed. It's also connected to my SmartHQ app. We have tried instant brew and scheduled brew. While those features work seamlessly, we can't get it to make a piping hot coffee even in it's highest (205 F) heat setting. The coffee comes out just slightly warmer than room temperature and one can easily drink it like water. Definitely returning it.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Kelsey@Café, Café, October 26, 2021
Hi there - We are so sorry that your coffee did not come out piping hot, despite following all the instructions. This sounds quite discouraging and we completely understand your disappointment.
The temperature setting is based on the temperature of the water when it contacts the coffee grounds. The temperature will be lower in the carafe at the end of the brew. However, if you continue to have concerns with your Café coffeemaker and it's still under warranty, then follow this link for information on making a return: https://www.geappliances.com/ge/service-and-support/returns.htm.
We really hope that we can regain your trust in Café Appliances in the future. Please reach out to us if you have any questions or concerns in the future; we are always here to help. All the best, Kelsey@Café
The temperature setting is based on the temperature of the water when it contacts the coffee grounds. The temperature will be lower in the carafe at the end of the brew. However, if you continue to have concerns with your Café coffeemaker and it's still under warranty, then follow this link for information on making a return: https://www.geappliances.com/ge/service-and-support/returns.htm.
We really hope that we can regain your trust in Café Appliances in the future. Please reach out to us if you have any questions or concerns in the future; we are always here to help. All the best, Kelsey@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Makes delicious coffee!!!
on October 24, 2021
Posted by: Anonymous
from Louisville, KY
This beautiful appliance looks great in my kitchen & makes a superior brew! Everyone that comes over has something to say about the aesthetic of this coffee maker. Thing is, it’s not just pretty. It makes a great cup!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Water filters difficult to find and expensive
on October 20, 2021
Posted by: Big Sipper
from California
Water filters are difficult to find and overly expensive
No, I would not recommend this to a friend.
Response from cafeappliances.comBy John@CAFE, Cafe Appliances, October 21, 2021
Hello and thanks so much for providing feedback on our new coffee maker. We apologize for the trouble you are having with the filter but will be happy to help. You can find the carbon filter available for purchase here: https://www.geapplianceparts.com/store/parts/spec/WC02X20412
The filter is $5 and only needs changed every 3-6 months depending on usage. We hope this helps and you stay in touch. - John@Cafe
The filter is $5 and only needs changed every 3-6 months depending on usage. We hope this helps and you stay in touch. - John@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
“Smartness” feature is great.
on October 20, 2021
Posted by: Jaschas5742
from Pottsboro, TX
Programmable features are great, e.g. strength, cup quantity, time, email notifications.
I would recommend this to a friend!
Response from cafeappliances.comBy John@CAFE, Cafe Appliances, October 21, 2021
So cool! A notification from a coffee maker seems odd at first but comes in so handy. We're so excited you are enjoying all the cool features of your unit. Have fun! - John@Cafe
Written by a customer while visiting cafeappliances.com