Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
3
Gorgeous but hard to set autobrew
on November 30, 2021
Posted by: ShirleyGorgeous
from Oregon
The coffee maker is gorgeous and makes great coffee. BUT the directions in the booklet on how to set autobrew are wrong. (YOU try following these. When you set each parameter you cannot hit autobrew AND Brew. Only accepts one.) I think I have FINALLY figured out how to set it, as we like to have coffee on awakening, but sometimes it still doesn't work and have to fiddle with it to get it to brew. Overprices. But I do love the look in my new kitchen.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Guy@Cafe, Cafe Appliances, December 1, 2021
Hey there, we're so glad to know your coffee maker is looking and working great, but sorry the autobrew instructions gave you problems. This is never what we want to see from our consumers, so this is certainly feedback we'll be happy to pass on to our design team for them to take a look at. Your review goes a long way in us making sure we're capitalizing on opportunities to improve upon our appliances, so we appreciate you reaching out.
Guy@Cafe
Guy@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
coffee don't stay hot
on November 29, 2021
Posted by: Bellashka
from Sun City, CA
I received this coffee maker as a present, the coffee don't stay hot not even an hour. I have been trying to get hold of any one that can help for the last 3 days, no one is returning the phone call.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Guy@Cafe, Cafe Appliances, December 1, 2021
Hi there, we're sorry to hear your coffee isn't staying hot as you'd like and that you haven't been able to get ahold of anyone yet. We can imagine how aggravating this would be for you and we're happy to help. If you're still having issues getting ahold of someone, you can visit cafeappliances.com/support/returns/.
We hope this helps and we're wishing you the best.
Guy@Cafe
We hope this helps and we're wishing you the best.
Guy@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Quality Product with Exquisite Styling
on November 29, 2021
Posted by: erniehoff
from Washington, DC
Received our coffee maker and put it to use right away! It's very easy to set up and use right out of the box. I really like the wireless feature so you can make your brew from the bedroom. The styling of the unit is wonderful and compliments the rest of my cafe appliances. The coffee maker seems well built and looks and feels high quality. I use the Gold brew which makes a perfect coffee every time. The carafe keeps the coffee hot for hours without burning the coffee because there is no heating element (not needed). I would highly recommend this product.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Very modern !
on November 28, 2021
Posted by: Junito
from Winter Garden, Fl
Loved the design and the coffee taste amazing with the perfect temperature!!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Was excited only to be disappointed
on November 28, 2021
Posted by: CJSAA
from Belton,Texas
the coffee does not stay hot enough. It’s more of a luke warm temp- even at the highest selected temp mode . The carafe spills while pouring.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Guy@Cafe, Cafe Appliances, December 1, 2021
Hello there, we're sorry your coffee isn't staying hot enough and that the carafe is spilling. We know this would get annoying and we're happy to help.
When using your Café coffee maker, you may find coffee grounds have overflowed the brew basket, splashed up on the showerhead lid, or gone into the coffee in the carafe.
There is always going to be some level of coffee ground and oils that splash back onto the showerhead lid when the maximum level of coffee grounds is used. What you want to avoid is having the coffee grounds overflow into your coffee in the carafe. Here are a few causes for overflow, and some ways to avoid it.
1) Brew Basket Filter: Your coffee maker comes with a gold mesh basket filter in the brew basket insert. You can use a No. 4 paper filter instead, but using both the mesh filter and a paper filter will cause grounds to overflow into the basket insert or could splash coffee grinds and residue on the underside of the lid.
2) Coffee Grind: We recommend using a medium-grind coffee, when possible. A finer grind is more likely to lead to an overflow of coffee grounds.
3) Amount Used: We also recommend using the scoop that comes with your coffee maker, and use a flush level of grounds. Heaping scoops can lead to too much coffee grounds and can potentially cause overflows.
In addition, we'll be sharing your feedback about the temperature for our team to look into. We're wishing you the best and we appreciate you reaching out.
Guy@Cafe
When using your Café coffee maker, you may find coffee grounds have overflowed the brew basket, splashed up on the showerhead lid, or gone into the coffee in the carafe.
There is always going to be some level of coffee ground and oils that splash back onto the showerhead lid when the maximum level of coffee grounds is used. What you want to avoid is having the coffee grounds overflow into your coffee in the carafe. Here are a few causes for overflow, and some ways to avoid it.
1) Brew Basket Filter: Your coffee maker comes with a gold mesh basket filter in the brew basket insert. You can use a No. 4 paper filter instead, but using both the mesh filter and a paper filter will cause grounds to overflow into the basket insert or could splash coffee grinds and residue on the underside of the lid.
2) Coffee Grind: We recommend using a medium-grind coffee, when possible. A finer grind is more likely to lead to an overflow of coffee grounds.
3) Amount Used: We also recommend using the scoop that comes with your coffee maker, and use a flush level of grounds. Heaping scoops can lead to too much coffee grounds and can potentially cause overflows.
In addition, we'll be sharing your feedback about the temperature for our team to look into. We're wishing you the best and we appreciate you reaching out.
Guy@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great Features
on November 25, 2021
Posted by: DaveB
from Spanaway WA
Excellent cup of coffee and looks great on kitchen counter with the rest of stainless steel.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Not built to last
on November 25, 2021
Posted by: Jpb21
I was so excited for this coffee maker and I do love the coffee it brews, albeit it doesn’t brew it as hot as I’d like. But what I’m super disappointed with is the fact that the thermal carafe has already seemed to break its seal and I can head water sloshing around inside the double paned walls. Super frustrating. I’ve only had it for less than two months!
Response from cafeappliances.comBy Guy@Cafe, Cafe Appliances, December 1, 2021
Hello there, we're so glad to know you're loving your coffee, but we're sorry it doesn't brew as hot as you'd like and that its seal has broken. We can imagine how aggravating this would be for you and we're happy to help. If your coffee maker is broken, we recommend taking advantage of the warranty listed on page 16 of the owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-9000019-1.pdf
We hope this is found useful and we're wishing you the best. We'll be discussing your review with our design team as well for them to review.
Guy@Cafe
We hope this is found useful and we're wishing you the best. We'll be discussing your review with our design team as well for them to review.
Guy@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Messy
on November 25, 2021
Posted by: CoffeeMomof3
from Michigan
Love the look, the taste and the convenience. Don’t love how every morning I have to take apart everything to clean it.. can seem to figure out why coffee grounds “ overflow “ and get on the water dispenser part and into the actual brewed coffee..
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com