Hi there,

Thanks for reaching out about your coffeemaker. We really do love to hear that your new appliance matches your others so well and that you're such a big fan of its looks. Sorry to hear about the coffee ground splash issues. We can understand how that would be frustrating to deal with.

There is always going to be some level of coffee ground and oils that splash back onto the showerhead lid when the maximum level of coffee grounds is used. What you want to avoid is having the coffee grounds overflow into your coffee in the carafe.

Here are a few causes for overflow, and some ways to avoid it:

-Brew Basket Filter

Your coffee maker comes with a gold mesh basket filter in the brew basket insert. You can use a No. 4 paper filter instead, but using both the mesh filter and a paper filter will cause grounds to overflow into the basket insert or could splash coffee grinds and residue on the underside of the lid.

-Coffee Grind

We recommend using a medium-grind coffee, when possible. A finer grind is more likely to lead to an overflow of coffee grounds.

-Amount Used

We also recommend using the scoop that comes with your coffee maker, and use a flush level of grounds. Heaping scoops can lead to too much coffee grounds and can potentially cause overflows.

If you're needing cleaning tips for your model, take a look at page 14 of your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-9000019-1.pdf&_ga=2.26409019.705522311.1642795240-1103543113.1640902268

We do hope this is helpful for you and that you get lots of use out of your model for many years to come.

All the best,
Michael@Cafe