Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
3
Black Marks
on June 5, 2025
Posted by: KZ25
from Atlanta, GA
What are these black marks on the control panel? I returned the first one because of these marks and the 2nd one came with black marks again.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, June 10, 2025
These marks are likely caused from wear and tear of the unit. This is the finish being worn away. We recommend potentially checking into your warranty for additional assistance. You can find that information in the link below:
https://products-salsify.geappliances.com/image/upload/s--IpTytsx7--/zgeishy0ahp3wjii2djk.pdf
https://products-salsify.geappliances.com/image/upload/s--IpTytsx7--/zgeishy0ahp3wjii2djk.pdf
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Fragile
on May 27, 2025
Posted by: PA PAPAP
from Ambridge, PA
Our granddaughter bought us the brewer to match our other Cafe appliances. We have found the Carafe to be extremely fragile and replacements expensive. It time to go back to the Keurig!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, May 30, 2025
We want to help out with your carafe getting damaged. We will be reaching out over email to collect additional information. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Bad product
on May 26, 2025
Posted by: Lisa13
from Minneapolis, Minnesota
Loved this coffee maker until it came to descale. Followed the direction but light won’t go off and now it stopped working. Just gives error message. This is such a disappointment considering the cost of the product. I would not recommend buying it!
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, May 30, 2025
We want to help out with your coffee maker not operating properly. When descale is flashing under the time display, it means that too much limescale
has built up on the heater. Also, it can be important to remember when descaling, if the carafe is removed, the heater and pump is shut off and
displays “Err” error code, after 2 minutes the screen will return to idle clock state. To fix the error place the carafe back.
We also recommend trying an electronic reset, which can be done by removing the power cord for 2-3 minutes, then plugging it back in.
Lastly, you can check out your warranty information at the following link: https://products-salsify.geappliances.com/image/upload/s--IpTytsx7--/zgeishy0ahp3wjii2djk.pdf
has built up on the heater. Also, it can be important to remember when descaling, if the carafe is removed, the heater and pump is shut off and
displays “Err” error code, after 2 minutes the screen will return to idle clock state. To fix the error place the carafe back.
We also recommend trying an electronic reset, which can be done by removing the power cord for 2-3 minutes, then plugging it back in.
Lastly, you can check out your warranty information at the following link: https://products-salsify.geappliances.com/image/upload/s--IpTytsx7--/zgeishy0ahp3wjii2djk.pdf
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Would not buy
on May 26, 2025
Posted by: DebiD
This is the most expensive and worst coffee maker I have ever had. The coffee quality is not good. Does not stay WARM for more than 30 min. Descaled light on and will not go off after multiple treatments. And the rose gold handle has Peeled off. And we have had it for 15 months but it was not used for more than 6 months as we were in Fl
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, May 29, 2025
We'd like to lend a hand with your coffee maker. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Stopped working in less than two years
on May 20, 2025
Posted by: Wyattt
from Toronto canada
Very dissatisfied with this product. I loved how it worked but stopped brewing in less than two years regular usage. They tell me it is not repairable.
I thought for the price I would get a high quality product.
I thought for the price I would get a high quality product.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, May 22, 2025
We're sorry to hear about your coffee maker no longer brewing. We'd like to offer some assistance towards this. We will be taking a moment to connect via email. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Consistant brew
on May 18, 2025
Posted by: Kwhit1
from MD
This is my second Cafe drip coffee maker, The first lasted about 5 yrs then the water sensor failed.
Brews well and quickly. Design looks nice but I wish it had detachable water reservoir.
Brews well and quickly. Design looks nice but I wish it had detachable water reservoir.
Have only had this brewe for a month so can't comment on durability.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
not happy with quality
on May 12, 2025
Posted by: jane315
from south Carolina
after 1 yr. the handle to the pot is peeling and ugly. not worth the price tag
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Café_Appliances, May 13, 2025
We'd like to assist you with the handle of your carafe. A member of our team will reach out to you via email to gather more information. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Nice Design, Poor Execution
on May 3, 2025
Posted by: Hoibie
Previous coffeemakers owned included one that brewed at least three pots a day for over fifteen years, and the one we retired when getting this one, still functioning after ten years. As we have the suite of Cafe appliances, we chose this one. First hint of compromise was that the descaling instructions were copied from the previous model's manual and pasted into this one, while in actuality, the protocol is entirely different. Then yesterday, after a mere eighteen months of use, it failed. I suspect the water sensor took a cab, based on what's happening. So while the design is pleasant, and it makes enjoyable coffee, if you want something dependable, do look elsewhere. Poor quality components will rear their cheap little heads.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, May 7, 2025
We are honored to have you as a part of the GE Appliances family. We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting cafeappliances.com