Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
5
Great coffee machine
on September 4, 2022
Posted by: Meme222222
from Michigan
Loving this machine so far! Only wish I could remove the water tank to be able to fully clean but other than that it makes the best coffee!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great Overall Appliance
on August 29, 2022
Posted by: Frank1804
from NJ
From its aesthetic to its production quality the Cafe has been nothing short of excellent since purchasing. The recommended gold setting makes making a great cup of coffee seamlessly easy. Not to mention the auto brew setting allows me to have a fresh pot every morning as soon as I wake up. Never going back to K-cups again!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful Design
on August 25, 2022
Posted by: Brian12miami
from Miami
Design is beautiful. Haven’t tested it yet but the color of the black model is a bit grayer than in the pics, beautiful nonetheless.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
quiet, quick, & easy to clean
on August 20, 2022
Posted by: Laurapova
from Warrenville,IL
We added this coffee machine to our wedding registry and are so glad we did. This coffee machine plays a pleasant tone when the coffee is ready, looks nice on our counter, and is easy to keep clean.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
After one year, no longer works!!!!
on August 19, 2022
Posted by: StormSue
from VA
I spent a lot of money on this coffee pot just over a year ago. The coffee is no longer hot when brewed - even though it's set at 205 degrees - and no longer keeps coffee even slightly warm. Because I'm just past a year, I'm out of luck. No more GE appliances for me. Ever.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 22, 2022
Hi there,
We're so sorry to hear about the issues you've had here with your coffeemaker not heating well, we're sure this would be frustrating. If you're having issues with your model not heating, taking too long to heat, or if coffee is not brewing:
-Check that the software is up-to-date through the SmartHQ™ app.
-Unplug the coffee maker briefly and plug it back in.
If the coffee isn't hot enough or doesn't match the temperature setting:
-The temperature setting is based on the temperature of the water when they contact the coffee grounds. The temperature will be lower in the carafe at the end of the brew. Because of this, checking the temperature with a thermometer is not an accurate way to verify temperature.
Know that one of our agents will be reaching out soon via email to investigate further.
Thanks for your patience in the meantime.
All the best,
Michael@Cafe
We're so sorry to hear about the issues you've had here with your coffeemaker not heating well, we're sure this would be frustrating. If you're having issues with your model not heating, taking too long to heat, or if coffee is not brewing:
-Check that the software is up-to-date through the SmartHQ™ app.
-Unplug the coffee maker briefly and plug it back in.
If the coffee isn't hot enough or doesn't match the temperature setting:
-The temperature setting is based on the temperature of the water when they contact the coffee grounds. The temperature will be lower in the carafe at the end of the brew. Because of this, checking the temperature with a thermometer is not an accurate way to verify temperature.
Know that one of our agents will be reaching out soon via email to investigate further.
Thanks for your patience in the meantime.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful coffee maker
on August 19, 2022
Posted by: BumblebeeT
from Saratoga Springs, UT
This white coffee pot compliments my new kitchen beautifully. For such an expensive coffee pot, I wish R&D would have insisted white power cord for the white coffee pot. Seeing the black cord is so UGLY.
The choose your cup is great, and I enjoy being able to adjust the temperature and strength of the taste.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great Looking Machine
on August 16, 2022
Posted by: Mcmark
The unboxing experience of this product was amazing. We ordered our machine online; it came in a protective, plain box so I had no idea what to expect. It feels like a luxury machine as soon as you open the box. The ease of setting up the machine was nice too. I love the fact that there is a cord wrap under the machine so I don’t have 2 feet of power cord on my counter. The aesthetics of the gray and rose cold is nice … I think I was thinking it would be black but it is more of a storm gray. The app is a real nice touch. We were able to set up multiple auto brew schedules - 3 to be exact. It’s an easy to use interface and took maybe 5 minutes to download, find, and connect. Have not had coffee from it yet but I’m sure it’s sublime.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Buyer Beware! Sucked , Died 6 Months Old
on August 14, 2022
Posted by: John John
from Toronto
Loved the machine at first ! Used filter supplied, also filtered soft H2O. Pumped died , stopped working ! Only 6 month old. Can’t find anymore in Canada! Have all the Cafe appliances, now I’m worried ! Thanks GE!
Customer support great , here’s your refund , we have the product in the states but in. Canada you’re screwed ! Sorry can’t ship you one ! What are we on Mars?
Customer support great , here’s your refund , we have the product in the states but in. Canada you’re screwed ! Sorry can’t ship you one ! What are we on Mars?
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 17, 2022
Hi there,
Thanks for taking the time to leave a review. So sorry to hear about the issues you had with your coffeemaker, we can certainly understand how that would be frustrating. We're only able to assist with appliances within the United States. If you're located in Canada, you're free to take a look at this article for some more contact information: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15895&_ga=2.219473050.202487319.1660561576-1657613511.1658931497
Also, you can view the Café Canada website, here: https://www.cafeappliances.ca/
We do hope this helps and that we can work to earn your trust back in the future.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review. So sorry to hear about the issues you had with your coffeemaker, we can certainly understand how that would be frustrating. We're only able to assist with appliances within the United States. If you're located in Canada, you're free to take a look at this article for some more contact information: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15895&_ga=2.219473050.202487319.1660561576-1657613511.1658931497
Also, you can view the Café Canada website, here: https://www.cafeappliances.ca/
We do hope this helps and that we can work to earn your trust back in the future.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com