Customer reviews from cafeappliances.com
Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Average customer rating
4
(1,372 Reviews)
Rating breakdown 1,372 reviews
5 Stars
780
4 Stars
209
3 Stars
129
2 Stars
113
1 Star
141
75%of customers recommend this product.
(
839 out of
1,123)
Customer Reviews for Caf - Refurbished Excellent - Smart Drip 10-Cup Thermal Carafe Coffee Maker with Wi-Fi - Brushed Stainless Steel
Customer Rating
5
Coffee Aficionado
on October 1, 2022
Posted by: SalH
from Denver, CO
Extremely sleek a modern design with full functionality!!!
Love the temp control which elevates your beans to the next level.
Love the temp control which elevates your beans to the next level.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Total Crap!!!!!!!!!!
on September 27, 2022
Posted by: Guess Who
from Guess Where
Save your money! This is a big piece of GE crap that they should pay you to buy!!!!!!!!!!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, September 28, 2022
Hi there,
Thanks for taking the time to leave a review for your coffeemaker, we're sorry to hear about your frustration and disappointment with it. If the troubleshooting tips on page 15 of your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-9000019-1.pdf&_ga=2.68164825.933226275.1664221150-1990870561.1664221150 - don't prove helpful, then taking advantage of your warranty, as seen on page 16, may be the next step to take.
Also, If you're experiencing heating concerns such as the unit not heating, taking too long to heat, or if coffee's not brewing:
-Check that the software is up-to-date through the SmartHQ™ app.
-Unplug the coffee maker briefly and plug it back in.
If you're find that your coffee's not hot enough or doesn't match the temperature setting:
The temperature setting is based on the temperature of the water when they contact the coffee grounds. The temperature will be lower in the carafe at the end of the brew. Because of this, checking the temperature with a thermometer is not an accurate way to verify temperature.
We do hope this helps and that we can work hard in the future to earn your trust back.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your coffeemaker, we're sorry to hear about your frustration and disappointment with it. If the troubleshooting tips on page 15 of your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-9000019-1.pdf&_ga=2.68164825.933226275.1664221150-1990870561.1664221150 - don't prove helpful, then taking advantage of your warranty, as seen on page 16, may be the next step to take.
Also, If you're experiencing heating concerns such as the unit not heating, taking too long to heat, or if coffee's not brewing:
-Check that the software is up-to-date through the SmartHQ™ app.
-Unplug the coffee maker briefly and plug it back in.
If you're find that your coffee's not hot enough or doesn't match the temperature setting:
The temperature setting is based on the temperature of the water when they contact the coffee grounds. The temperature will be lower in the carafe at the end of the brew. Because of this, checking the temperature with a thermometer is not an accurate way to verify temperature.
We do hope this helps and that we can work hard in the future to earn your trust back.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Amazing coffee maker!
on September 24, 2022
Posted by: TMCPERSON
from Romeoville, IL
We love it! Make’s delicious coffee. The carafe keeps the coffee piping hot for hours! Easy to setup and use!
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great coffee maker
on September 24, 2022
Posted by: Fred717
from Arizona
The different settings allows you to brew great coffee every time. Once you figure out the coffee to water ratio, and the proper setting, every cup will be excellent.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Make your own delicious coffee at home
on September 21, 2022
Posted by: DavidDawit
from Washington, DC
Question? If you need to purchase coffee outside of your home. Then you certainly need to purchase a Cafe coffee machine. It's as good as it gets. Easy to prepare and operate. The cleaning process is next to none. So reliable and in time it pays.for it's self. Enjoy your cup of coffee today with Cafe. ☕️
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
If I could give it a -10 I would!
on September 18, 2022
Posted by: HorribleGECafeProducts
from Atlanta, GA
This is the most horrible coffee maker on the market!
They should pay you money just to take it.
Price is a RIPOFF!
Programming is illogical.
Quality is non-existent.
The warranty is a total joke.
Our 1st failed in less than 5 weeks.
The 2nd failed in less than just over 1 year which makes the warranty non-existent.
Never ever buy a GE Cafe product!!!!!!!!!
They should pay you money just to take it.
Price is a RIPOFF!
Programming is illogical.
Quality is non-existent.
The warranty is a total joke.
Our 1st failed in less than 5 weeks.
The 2nd failed in less than just over 1 year which makes the warranty non-existent.
Never ever buy a GE Cafe product!!!!!!!!!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, September 27, 2022
Hi there,
Thanks for leaving a review for your coffeemaker. So sorry to hear about the frustration and disappointment. We do see that one of our agents sent an email to your Yahoo account on 9/21. Be sure to check your spam and junk folder for their message in case it ended up there.
We do hope this helps and that this is taken care of for you soon.
All the best,
Michael@Cafe
Thanks for leaving a review for your coffeemaker. So sorry to hear about the frustration and disappointment. We do see that one of our agents sent an email to your Yahoo account on 9/21. Be sure to check your spam and junk folder for their message in case it ended up there.
We do hope this helps and that this is taken care of for you soon.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Water just doesn’t get hot
on September 18, 2022
Posted by: MamaRunsThis
from Virginia
For the price point of this coffeemaker, I would expect the coffee to actually get hot. It only gets hot when I run the water thru one time without coffee grinds, then run that “hot” water through again a second time. We have had it replaced and still same problem with the coffee maker. I would not recommend this machine, totally disappointed with the purchase. They are aware of the problem yet refuse to let us upgrade (willing to pay the difference!) to a better quality machine.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Haley@Café , Café , September 21, 2022
Hello there.
We are terribly disappointed to hear you have had such trouble with this coffee maker even after having it replaced. We understand your disappointment and apologize for any inconvenience this may cause you. The feedback you have provided is of extreme importance to us as we are always ready and willing to listen and improve. We will be sharing these concerns with our team.
-Haley@Café
We are terribly disappointed to hear you have had such trouble with this coffee maker even after having it replaced. We understand your disappointment and apologize for any inconvenience this may cause you. The feedback you have provided is of extreme importance to us as we are always ready and willing to listen and improve. We will be sharing these concerns with our team.
-Haley@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Love the look but descaled it now doesn’t work
on September 18, 2022
Posted by: Aklynn
from Alaska
I love my coffee maker and toaster.
But only used it for 3 mos and now will not brew coffee
But only used it for 3 mos and now will not brew coffee
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Haley@Café , Café , September 21, 2022
Hello there.
Thank you so much for taking the time to provide us with a review on your coffeemaker. It is very disappointing to hear that after a few short months your unit is no longer brewing coffee. This is certainly not the experience we want for you and appreciate your concerns.
We will be reaching out to you further by email in order to gain some more information. We hope to gain your trust back in us and look forward to hearing from you. It is a huge pleasure to have you as part of our Café family.
-Haley@Café
Thank you so much for taking the time to provide us with a review on your coffeemaker. It is very disappointing to hear that after a few short months your unit is no longer brewing coffee. This is certainly not the experience we want for you and appreciate your concerns.
We will be reaching out to you further by email in order to gain some more information. We hope to gain your trust back in us and look forward to hearing from you. It is a huge pleasure to have you as part of our Café family.
-Haley@Café
Written by a customer while visiting cafeappliances.com