Customer reviews from epson.com
Epson - DS-410 Sheetfed Scanner - 600 dpi Optical - 48-bit 16-bit Grayscale - 26 ppm (Mono) - 26 ppm - Color
Average customer rating
4.2
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
41
4 Stars
12
3 Stars
6
2 Stars
1
1 Star
6
84%of customers recommend this product.
(
47 out of
56)
Customer Reviews for Epson - DS-410 Sheetfed Scanner - 600 dpi Optical - 48-bit 16-bit Grayscale - 26 ppm (Mono) - 26 ppm - Color
Customer Rating
5
Great scanner
on May 1, 2020
Posted by: bpaguon
from Guam
I've been using this scanner for several months now just for home use and I am extremely satisfied with its performance. The scanning is very quick and the software it comes with makes my scanning very efficient. I would recommend this scanner to anyone.
I would recommend this to a friend!
Quality
5
Value
4
Written by a customer while visiting epson.com
Customer Rating
2
Keeps Disconnecting
on April 30, 2020
Posted by: ScannerLady
from New York, NY
Don't understand why I have to re-install software EVERY TIME I use it. WHEN it works, it's great... when it works, but this time, I turned it on and it did not duplex the scan, and when I tried to use again, I got the same "Unable to communicate with the scanner. Make sure the scanner is connected to the computer and turned on.
Do you want to check the connection settings?" When it already is connected. I unplug, re-start, shut down, uninstall, re-install, and this time, it will not scan AT ALL!
Do you want to check the connection settings?" When it already is connected. I unplug, re-start, shut down, uninstall, re-install, and this time, it will not scan AT ALL!
No, I would not recommend this to a friend.
Quality
1
Value
3
Response from epson.comBy Bobby D., Epson, May 1, 2020
Hello ScannerLady, we understand your frustration, and we're here to help. Epson provides useful information to help you troubleshoot connectivity problems in the FAQs at www.epson.com/s/SPT_B11B249201#faq-8796127569996. You can also call our Advanced Support Team for assistance at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Kind Regards, Bobby D. - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
1
so many steps to set up for a simple scanning, Missing OCR
on April 25, 2020
Posted by: farshad
from san jose , CA
I bought this scanner just 2 days ago. i still reading and learning to go through different steps to set it up for simple documents scanning.
plus there is no OCR software, Epson said was included in this bundle ???
No video or any instructions in the guide exist for pc or mac installation.
plus there is no OCR software, Epson said was included in this bundle ???
No video or any instructions in the guide exist for pc or mac installation.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Bobby D., Epson, April 27, 2020
Hi Farshad, your Epson DS-410 scanner includes free lifetime technical support, and we're here to help. You can download the Epson Scan OCR Component for Document Capture Pro here: https://ftp.epson.com/drivers/ESOCR_3.00.04.exe. You can also find detailed information on how to use the OCR feature of Document Capture Pro in the online User's Guide at https://files.support.epson.com/docid/cpd5/cpd53533/index.html. If you need further assistance, please call our Advanced Support Team at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Bobby D. - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
Wonderful home/business item!
on April 20, 2020
Posted by: MareV27
from Orange County, CA
I'm pretty loyal to Epson products when it comes to printing and scanning. I could not be happier with this wonderful scanner. I have used it frequently while trying to refi my home. I was using a scanning app, awful! My printer scans, but not multiple pages. This item was so easy to set up and is very compact. Love it!
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
5
Great for home office
on April 18, 2020
Posted by: Artie174
from NY
Fast high quality scans
Easy to use
Helped make my work at home productive
Easy to use
Helped make my work at home productive
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
3
Works well but a bit cumbersome
on April 14, 2020
Posted by: EileenB
from Nashville, TN
This is a very nice machine, especially at this price point. The only downside is that you can't "quickly" scan to pdf. There a lot more steps involved than I would have preferred. With my old Neat scanner I just pressed one button and it was direct to pdf. This takes more steps. Other than that, I think it is a great scanner.
I would recommend this to a friend!
Quality
5
Value
5
Response from epson.comBy Bobby D., Epson, April 15, 2020
Hi EileenB, thank you for sharing your experience with the Epson DS-410. We'll forward your feedback to the appropriate departments to help improve the quality and performance of our products. If you ever need assistance, Epson provides useful information to help you address most scanning issues on the product support page at www.epson.com/s/SPT_B11B249201. You can also contact Epson Support by phone at (562) 276-4382, Monday - Friday, 7 am - 4 pm PT; or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20DS-410. Once again, thank you and have a nice day. Kind Regards, Bobby D. - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
GREAT!!!
on March 21, 2020
Posted by: MKS47
from CA
EASY TO USE AND GOOD FOR PERSONAL USE
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
4
Better instrutions on how to use the scanner!
on March 19, 2020
Posted by: dhBradley
from California
I really like the scanner. However, the instructions on how to use the scanner is non existant.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com