I appears to work well but the instructions to connect it to my MacBook were very poorly written. I had to call in and speak to someone who spoke with a heavy accent.
No, I would not recommend this to a friend.
Quality
3
Value
3
Response from epson.comBy Joseph, The Epson Team, February 16, 2026
Hi Tc23410, we are sorry to hear about the disappointing experience you've encountered with our Customer Support team. Epson takes into consideration all feedback to improve the performance, quality, and support of our products. We will forward your feedback to the relevant department. If the issue still persists, you may reach out directly to our Advanced Epson Support Team at 1-800-241-5794. We appreciate your time and we look forward to your call. Kind Regards, Joseph – The Epson Team.
Entering my second year as a user. Could not ask for a better scanner! Rough and rugged however extremely user friendly. Enjoys software updates and product information. It is true, service after the sell.
I found a good deal on this scanner when I needed to scan 1,000 pages and absolutely would not even try it with my flatbed scanner one page at a time. I unboxed this DS-410 and had it scanning pages in minutes. The software is easy to use and the quality of scans is fantastic. I'm mesmerized just sitting here watching paper shoot through it like it's nothing.