Customer reviews from epson.com
Epson - DS-410 Sheetfed Scanner - 600 dpi Optical - 48-bit 16-bit Grayscale - 26 ppm (Mono) - 26 ppm - Color
Average customer rating
4.2
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
41
4 Stars
12
3 Stars
6
2 Stars
1
1 Star
6
84%of customers recommend this product.
(
47 out of
56)
Customer Reviews for Epson - DS-410 Sheetfed Scanner - 600 dpi Optical - 48-bit 16-bit Grayscale - 26 ppm (Mono) - 26 ppm - Color
Customer Rating
4
Pretty good scanner
on May 4, 2020
Posted by: TS0000
from US
The scanner is as simple as it can get. I just have to flip my document upside down & inside out. Then push the scan button. The PDF is in the folder so I can rename & move it to where I need it to be. I scanned a paper smaller than A1 & it works out well. It's just side ways so not much problem. I haven't scanned a thicker paper / things like ID or credit card.
The only sad part is that it can't connect to a non-USB computer. I just have to use an adapter but I haven't tried it yet. Hope it works!
I would recommend this to a friend!
Quality
5
Value
4
Written by a customer while visiting epson.com
Customer Rating
5
Easy to use
on February 26, 2020
Posted by: e890
from Phoenix, AZ
Purchased the scanner on the advice of family who have a similar one. It is very easy to set up, including the software. The software makes it easy to set "rules" so you can easily scan and save many different types of documents (one sided, two sided, two sided where you want to rotate the pages, save to folder, save to Evernote, etc.). I was able to easily scan a lot of documents in a short period of time. It folds up into a relatively compact size, easily able to sit on a shelf or desk for when you need it next.
My only disappointment was that I thought it was wireless, but that was likely due to me not reading carefully through the product information and not fault of the scanner itself.
My only disappointment was that I thought it was wireless, but that was likely due to me not reading carefully through the product information and not fault of the scanner itself.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
3
Works well but a bit cumbersome
on April 14, 2020
Posted by: EileenB
from Nashville, TN
This is a very nice machine, especially at this price point. The only downside is that you can't "quickly" scan to pdf. There a lot more steps involved than I would have preferred. With my old Neat scanner I just pressed one button and it was direct to pdf. This takes more steps. Other than that, I think it is a great scanner.
I would recommend this to a friend!
Quality
5
Value
5
Response from epson.comBy Bobby D., Epson, April 15, 2020
Hi EileenB, thank you for sharing your experience with the Epson DS-410. We'll forward your feedback to the appropriate departments to help improve the quality and performance of our products. If you ever need assistance, Epson provides useful information to help you address most scanning issues on the product support page at www.epson.com/s/SPT_B11B249201. You can also contact Epson Support by phone at (562) 276-4382, Monday - Friday, 7 am - 4 pm PT; or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20DS-410. Once again, thank you and have a nice day. Kind Regards, Bobby D. - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
2
Keeps Disconnecting
on April 30, 2020
Posted by: ScannerLady
from New York, NY
Don't understand why I have to re-install software EVERY TIME I use it. WHEN it works, it's great... when it works, but this time, I turned it on and it did not duplex the scan, and when I tried to use again, I got the same "Unable to communicate with the scanner. Make sure the scanner is connected to the computer and turned on.
Do you want to check the connection settings?" When it already is connected. I unplug, re-start, shut down, uninstall, re-install, and this time, it will not scan AT ALL!
Do you want to check the connection settings?" When it already is connected. I unplug, re-start, shut down, uninstall, re-install, and this time, it will not scan AT ALL!
No, I would not recommend this to a friend.
Quality
1
Value
3
Response from epson.comBy Bobby D., Epson, May 1, 2020
Hello ScannerLady, we understand your frustration, and we're here to help. Epson provides useful information to help you troubleshoot connectivity problems in the FAQs at www.epson.com/s/SPT_B11B249201#faq-8796127569996. You can also call our Advanced Support Team for assistance at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. Kind Regards, Bobby D. - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
1
Software Stinks
on May 20, 2020
Posted by: Fujitsu Fan
from Naples, FL
Not as user friendly as my Fujitsu scanner which is a much easier product to use. The software with the DS-410 is not user friendly at all.
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from epson.comBy Bobby D., Epson, May 20, 2020
Hello Fujitsu Fan, we appreciate your feedback, and we'll pass it along to the relevant department as we're always looking to improve our products. Additionally, your Epson DS-410 is backed by a 1-year Limited Warranty and includes free lifetime technical support. If you ever need assistance, our support team can be reached by phone at (562) 276-4382, Monday - Friday, 7 am - 4 pm PT; or by email at https://epson.custhelp.com/app/ask/p_model_name/Epson%20DS-410. Kind Regards, Bobby D. - The Epson Team.
Written by a customer while visiting epson.com
Customer Rating
5
Great Scanner for my Business!
on July 8, 2022
Posted by: LsSouljah
from Maui, HI
I had to upgrade to a larger capacity scanner. This scanner does it beautifully. No complaints! Easy to set up.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting epson.com
Customer Rating
4
Good so far.
on March 9, 2018
Posted by: ErobA2
from Michigan, USA
Good small scanner. Paper feeds well. Descent image at 600 dpi, 300 not so good, but that's not the scanners fault. I haven't figured out how to get the quick scan button on the unit to process the scan at 600 dpi instead of 300.
I would recommend this to a friend!
Quality
4
Value
4
Written by a customer while visiting epson.com
Customer Rating
4
Excellent performance and value
on December 25, 2019
Posted by: Dave IT Network Engineer
from Central Oregon
Works extremely well for document archival. Scan speed is outstanding. Color rendition and clarity are acceptable for other than very high end photo archival. Unlike some negative reviews, this scanner does not jam, provided the manufacturer's guidelines are adhered to. Documents that have been folded or damaged should be either copied first, or fed one sheet at a time; but this is a general caveat with ANY scanner using an ADF.
I would recommend this to a friend!
Quality
4
Value
5
Written by a customer while visiting epson.com