Customer reviews from blackanddeckerappliances.com
Black+Decker - Black Decker Allure Steam Iron
Average customer rating
3.9
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
29
4 Stars
12
3 Stars
1
2 Stars
5
1 Star
7
75%of customers recommend this product.
(
39 out of
52)
Customer Reviews for Black+Decker - Black Decker Allure Steam Iron
Customer Rating
2
Why such positive reviews?
on April 4, 2016
Posted by: Nathalie
from Calgary, AB, Canada
Gender:Female
I am baffled. Why are people loving this iron?
Sure it's sleek and it covers a good surface and it does well around buttons and small areas but it doesn't remove wrinkles! It does very well if you spray and then iron, but I wasn't expecting to spray every inch of a shirt!
The spray covers a fair distance so if you want to spray at the top of the shirt, make sure that your iron is towards the bottom of the shirt otherwise you'll get it all over the board and places you didn't want to wet!
It heats up relatively quick. It steams when you put your iron down to rest, so be careful.
The reservoir is too small, I need to refill with water for every shirt. Inconvenient.
I will return and get a professional iron, even if I need to pay double the price.
Sure it's sleek and it covers a good surface and it does well around buttons and small areas but it doesn't remove wrinkles! It does very well if you spray and then iron, but I wasn't expecting to spray every inch of a shirt!
The spray covers a fair distance so if you want to spray at the top of the shirt, make sure that your iron is towards the bottom of the shirt otherwise you'll get it all over the board and places you didn't want to wet!
It heats up relatively quick. It steams when you put your iron down to rest, so be careful.
The reservoir is too small, I need to refill with water for every shirt. Inconvenient.
I will return and get a professional iron, even if I need to pay double the price.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 5, 2016
Thank you for sharing your feedback regarding your Black+Decker D3030. We’re sorry to hear that you’ve been disappointed with the results your iron delivers. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Help!
on May 7, 2018
Posted by: Lisaann
from Columbia, MO, USA
Gender:Female
I bought this iron 3 to 4 months ago and loved it. However yesterday it stopped in the middle of ironing. It will not heat. I've tried everything and I don't know what to do. I'm very disappointed.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 8, 2018
Thank you for offering your feedback regarding your Black+Decker D3030. I’m glad that you loved your iron at first, but I’m sorry to hear about the trouble you’ve experienced with it recently. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your iron has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
stopped heating up 2 months outside the warranty
on December 4, 2018
Posted by: pmort
from Chicago
Gender:Male
Purchased in 2016; 2 months outside of the warranty it stopped working and will not heat up. I can live with its other annoyances: difficult to see if the water level has reached the fill line, water sometimes sputters out, iron can make a popping sound when heating up to steam can shoot out unprompted -- but I still expected more than two years of light use out of this. Looking at review sites like the Wirecutter, this iron apparently has reliability issues. Black & Decker should recall it.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Wish it worked better
on November 15, 2022
Posted by: Mal Mal
Gender:Female
I haven’t been happy with my iron. It leaks water from the bottom of the cord and it is so top heavy it falls over. When I’m trying to iron water leaks out the spout you add water. I don’t know if I just got a bad iron or what. I love this brand and I was excited to get this iron.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, November 16, 2022
Thank you for offering your feedback regarding your Black+Decker Allure™ Professional Steam. I’m sorry to hear of the experience you're having with your iron. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your iron has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Poor design of temp control
on March 4, 2026
Posted by: Bnooff
Gender:Male
Poor design on the temp controls. Does what an iron should do, but the dial to set the temperature is grey with dark grey print. When combined with the way the dial sits in the shadow under the handle, you can’t see where the temp is set even when turning the device on its side in an attempt to read it easier. And the placement of the temp control is such that it is frequently moved simply by picking up and holding the iron.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Kristoff, Contax 360, March 5, 2026
Hello Bnooff,
Thank you for taking the time to share your experience and for choosing Black + Decker. We are sorry to hear about the trouble you've had with the temperature dial on your iron. We would appreciate the opportunity to make this right and learn how we can improve your experience.
We want to make sure you’re supported and have the most accurate information for your Allure™ Professional Steam Iron. To do that, we’d like to connect with you directly so our customer care team can review this with you and help with the next steps.
Please reach out to us at empowercustomerservice@spectrumbrands.com or call 973-287-5134, Monday–Friday, 9am–5pm. Our team will be glad to assist.
Thank you again for your feedback—it’s helpful not only for us, but for others considering this product as well.
Thank you for taking the time to share your experience and for choosing Black + Decker. We are sorry to hear about the trouble you've had with the temperature dial on your iron. We would appreciate the opportunity to make this right and learn how we can improve your experience.
We want to make sure you’re supported and have the most accurate information for your Allure™ Professional Steam Iron. To do that, we’d like to connect with you directly so our customer care team can review this with you and help with the next steps.
Please reach out to us at empowercustomerservice@spectrumbrands.com or call 973-287-5134, Monday–Friday, 9am–5pm. Our team will be glad to assist.
Thank you again for your feedback—it’s helpful not only for us, but for others considering this product as well.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Poor design
on May 2, 2026
Posted by: SewingBug
from Minneapolis, MN
Gender:Female
The gray plastic water tank area is so dark you can’t see when it hits “max” so every time it overflows, such a pain. The temp dial is difficult to read and move.
I’ve looked everywhere on your website for the ounces of water the iron holds thinking I will measure going forward but can’t find that specification. I will have to fill it, empty it, measure it so I can figure it out on my own. I plan to mark the setting on the dial with some sort of permanent marking (fingernail polish maybe) so I can see where I need to be. Poor design. Oh and remember to peel the plastic off the plate before you plug it in, sheesh. I nearly missed that bit.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Kimarla, Corporate Customer Service, May 6, 2026
Hello SewingBug,
Thank you for taking the time to share your experience and for choosing Black and Decker. We're sorry to hear the design wasn't what you expected. We've shared your feedback directly with our production team so they can keep this in mind for future improvements.
If you’d like additional support or have follow-up questions, we’d like to connect with you directly. Please contact us at empowercustomerservice@spectrumbrands.com or call 973-287-5134, Monday–Friday, 9am–5pm. Our customer care team will be happy to assist.
Thank you for taking the time to share your experience and for choosing Black and Decker. We're sorry to hear the design wasn't what you expected. We've shared your feedback directly with our production team so they can keep this in mind for future improvements.
If you’d like additional support or have follow-up questions, we’d like to connect with you directly. Please contact us at empowercustomerservice@spectrumbrands.com or call 973-287-5134, Monday–Friday, 9am–5pm. Our customer care team will be happy to assist.
Written by a customer while visiting blackanddeckerappliances.com