Customer reviews from blackanddeckerappliances.com
Black+Decker - Black Decker Allure Steam Iron
Average customer rating
3.9
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
29
4 Stars
12
3 Stars
1
2 Stars
5
1 Star
7
75%of customers recommend this product.
(
39 out of
52)
Customer Reviews for Black+Decker - Black Decker Allure Steam Iron
Customer Rating
1
Poor design
on May 2, 2026
Posted by: SewingBug
from Minneapolis, MN
Gender:Female
The gray plastic water tank area is so dark you can’t see when it hits “max” so every time it overflows, such a pain. The temp dial is difficult to read and move.
I’ve looked everywhere on your website for the ounces of water the iron holds thinking I will measure going forward but can’t find that specification. I will have to fill it, empty it, measure it so I can figure it out on my own. I plan to mark the setting on the dial with some sort of permanent marking (fingernail polish maybe) so I can see where I need to be. Poor design. Oh and remember to peel the plastic off the plate before you plug it in, sheesh. I nearly missed that bit.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Kimarla, Corporate Customer Service, May 6, 2026
Hello SewingBug,
Thank you for taking the time to share your experience and for choosing Black and Decker. We're sorry to hear the design wasn't what you expected. We've shared your feedback directly with our production team so they can keep this in mind for future improvements.
If you’d like additional support or have follow-up questions, we’d like to connect with you directly. Please contact us at empowercustomerservice@spectrumbrands.com or call 973-287-5134, Monday–Friday, 9am–5pm. Our customer care team will be happy to assist.
Thank you for taking the time to share your experience and for choosing Black and Decker. We're sorry to hear the design wasn't what you expected. We've shared your feedback directly with our production team so they can keep this in mind for future improvements.
If you’d like additional support or have follow-up questions, we’d like to connect with you directly. Please contact us at empowercustomerservice@spectrumbrands.com or call 973-287-5134, Monday–Friday, 9am–5pm. Our customer care team will be happy to assist.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Poor design of temp control
on March 4, 2026
Posted by: Bnooff
Gender:Male
Poor design on the temp controls. Does what an iron should do, but the dial to set the temperature is grey with dark grey print. When combined with the way the dial sits in the shadow under the handle, you can’t see where the temp is set even when turning the device on its side in an attempt to read it easier. And the placement of the temp control is such that it is frequently moved simply by picking up and holding the iron.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Kristoff, Contax 360, March 5, 2026
Hello Bnooff,
Thank you for taking the time to share your experience and for choosing Black + Decker. We are sorry to hear about the trouble you've had with the temperature dial on your iron. We would appreciate the opportunity to make this right and learn how we can improve your experience.
We want to make sure you’re supported and have the most accurate information for your Allure™ Professional Steam Iron. To do that, we’d like to connect with you directly so our customer care team can review this with you and help with the next steps.
Please reach out to us at empowercustomerservice@spectrumbrands.com or call 973-287-5134, Monday–Friday, 9am–5pm. Our team will be glad to assist.
Thank you again for your feedback—it’s helpful not only for us, but for others considering this product as well.
Thank you for taking the time to share your experience and for choosing Black + Decker. We are sorry to hear about the trouble you've had with the temperature dial on your iron. We would appreciate the opportunity to make this right and learn how we can improve your experience.
We want to make sure you’re supported and have the most accurate information for your Allure™ Professional Steam Iron. To do that, we’d like to connect with you directly so our customer care team can review this with you and help with the next steps.
Please reach out to us at empowercustomerservice@spectrumbrands.com or call 973-287-5134, Monday–Friday, 9am–5pm. Our team will be glad to assist.
Thank you again for your feedback—it’s helpful not only for us, but for others considering this product as well.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
one suggestion
on March 14, 2025
Posted by: babs3399
We iron clothing frequently and were looking for better performance and found it in this iron! The only suggestion I would make is to make the markings on the dial more visible. It is difficult to see the icons to know which heat level is being selected.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, March 17, 2025
Thank you for offering your feedback regarding your Black+Decker Allure™ Professional Steam Iron. I'm sorry to hear that you were somewhat disappointed in the location of the markings on the iron, but I'm glad it has been operating properly. I want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. I'm confident your new iron will provide excellent performance, but should you ever need assistance with it, I'd be happy to help. Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 42562420, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Poor Design
on March 5, 2025
Posted by: I am Ironman
from Winston;Salem, NC.
Gender:Male
[This review was collected as part of a promotion.] Sorry B & D, very poor design. For this I have to give just one star. If you can't add water without spilling everywhere, your steam iron just doesn't work for me. The iron's water well is too dark and you can't see how much water is being added causing you to overfill the iron. I've tried using a flashlight to illuminate the dark plastic water well while adding water and the plastic was still too dark to really see the water. There's too much to control, adding water, holding a flashlight and trying to see the water level is just too much to do to get water in this iron.
The position of the temp control dial is always being bumped when in use. These two very inconvenient design flaws will force me to return the iron to the store.
I have one question; Did anyone try using this iron before you put it on the market?
The position of the temp control dial is always being bumped when in use. These two very inconvenient design flaws will force me to return the iron to the store.
I have one question; Did anyone try using this iron before you put it on the market?
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Redlight stays on
on November 20, 2024
Posted by: Jim Y
from New Hampshire
Gender:Male
The guide to this iron says that the red-light indicator is supposed to turn off after it heats up, but it does not. The light stays red from the moment the iron is plugged in until you unplug it. I called and received a replacement but same exact issue. Tried calling again but no help.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, November 22, 2024
Thank you for your feedback regarding your Allure™ Professional Steam Iron. The power indicator light will remain on while your iron is plugged in to indicate that it is getting power. I do apologize for the confusion. Your product is also backed by great support, so feel free to contact us if you have any questions or need any assistance. Our goal is to provide products with outstanding features and value, and your feedback will help our product development teams with this initiative. If you need any further assistance, I’d be happy to help! Please contact us at youropinionmatters@spectrumbrands.com. and reference ID number 42530643 so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
A good iron
on September 17, 2024
Posted by: Snowbird grandma
Gender:Female
My old iron was a black and decker which lasted many years. I am hoping this does the same. It irons well. The cons are it is difficult to see the water level as the plastic ? is a gray color. The dial to chose the fabric setting is also difficult to read. It does not light up. (Gray on gray)
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, September 18, 2024
Thank you for offering your feedback regarding your Black+Decker Allure™ Professional Steam Iron. I'm sorry to hear that you were somewhat disappointed in the design of your iron, but I'm glad it has been operating properly. I want to assure you that we proactively monitor feedback from consumers like you to drive continuous improvement into our products, and your comments and experience will be shared with our Quality and Engineering Team. I'm confident your new iron will provide excellent performance, but should you ever need assistance with it, I'd be happy to help. Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 42512580, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
ok except for water level
on September 27, 2023
Posted by: TeeCKOJ
from NY, NY
Gender:Female
[This review was collected as part of a promotion.] The iron works fine it's just that you cannot see the water level. Good price!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, September 27, 2023
Thank you for providing your feedback regarding your Black+Decker Allure™ Professional Steam Iron. I’m sorry to hear that you're somewhat disappointed in the design of your iron, but I'm glad to hear that your iron works well for you. We strive to provide excellent support for our customers, and I may have a few options I’d like to discuss with you. Please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42398252 so that I may be able to better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Wish it worked better
on November 15, 2022
Posted by: Mal Mal
Gender:Female
I haven’t been happy with my iron. It leaks water from the bottom of the cord and it is so top heavy it falls over. When I’m trying to iron water leaks out the spout you add water. I don’t know if I just got a bad iron or what. I love this brand and I was excited to get this iron.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, November 16, 2022
Thank you for offering your feedback regarding your Black+Decker Allure™ Professional Steam. I’m sorry to hear of the experience you're having with your iron. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your iron has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com