Customer reviews from blackanddeckerappliances.com
Black+Decker - Black Decker Allure Steam Iron
Average customer rating
3.9
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
29
4 Stars
12
3 Stars
1
2 Stars
5
1 Star
7
75%of customers recommend this product.
(
39 out of
52)
Customer Reviews for Black+Decker - Black Decker Allure Steam Iron
Customer Rating
1
Why cover the plate with plastic?!?!??!?!?!?
on December 30, 2021
Posted by: In disbelief
from IL
Gender:Female
First time plugging it in and iron might already be ruined because someone had the brilliant idea of putting a plastic sticker on the plate. I’d never seen this before or had to read instructions on how to use an iron.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, December 30, 2021
Thank you for offering your feedback regarding your Black+Decker iron. We are sorry to hear the protective film melted to the soleplate of your iron. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your product has a two-year warranty. Please look for the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Posted by: Random guy
from MD
Verified Purchase:Yes
I like the feel, the weight and the steam quality. The only thing I need to witness is its longevity
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Our iron just stopped working
on April 20, 2019
Posted by: Karen12
Gender:Female
Seems like a similar review in that two days ago our iron just stopped heating. We did not use the iron that often so this is very frustrating.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 23, 2019
Thank you for offering your feedback regarding your Black+Decker D3030. I’m sorry to hear about the trouble you’ve experienced with your iron not heating. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your iron has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
stopped heating up 2 months outside the warranty
on December 4, 2018
Posted by: pmort
from Chicago
Gender:Male
Purchased in 2016; 2 months outside of the warranty it stopped working and will not heat up. I can live with its other annoyances: difficult to see if the water level has reached the fill line, water sometimes sputters out, iron can make a popping sound when heating up to steam can shoot out unprompted -- but I still expected more than two years of light use out of this. Looking at review sites like the Wirecutter, this iron apparently has reliability issues. Black & Decker should recall it.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Stopped heating
on May 15, 2018
Posted by: Review D3030
This iron was great while it worked, but sadly one day it simply stopped heating. There was no catalyst for this. The iron now turns on but there's no heat or steam whatsoever. Of course, it was out of warranty so I wasn't able to get a replacement.
I wanted to post this review to warn other buyers because I would expect an iron to last longer than a year or two, but it seems a lot of products these days are cheaply made and only last long enough for the warranty to expire. It's a shame, as the iron was good while it lasted but this has definitely put me off purchasing any more Black and Decker appliances.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 18, 2018
Thank you for sharing your feedback regarding your Black+Decker D3030. I'm sorry to hear about the trouble you experienced with your iron, but I appreciate you taking the time to work with me on a solution! If you need any further assistance, please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Help!
on May 7, 2018
Posted by: Lisaann
from Columbia, MO, USA
Gender:Female
I bought this iron 3 to 4 months ago and loved it. However yesterday it stopped in the middle of ironing. It will not heat. I've tried everything and I don't know what to do. I'm very disappointed.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 8, 2018
Thank you for offering your feedback regarding your Black+Decker D3030. I’m glad that you loved your iron at first, but I’m sorry to hear about the trouble you’ve experienced with it recently. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your iron has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Not good for steam ironing
on April 16, 2017
Posted by: Chicks66
from Los Angeles CA
Gender:Female
This iron heats up quickly but when it comes to using steam, it sputters out and ruins the fabric. I have to wash out the soiled area which is not only time consuming but very irritating. I've only had this iron for only 6 months and it's not worth the money. I do not recommend this iron.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Consumer Service, April 20, 2017
Thank you for offering your feedback regarding your Black+Decker iron. I’m sorry to hear your iron is sputtering water from the steamvents. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great Warranty Coverage
on May 14, 2016
Posted by: BonnieH
from Plattsmouth, NE
Gender:Female
I bought a Black & Decker iron last November but it stopped working after just a few uses. Black & Decker was very helpful and warrantied the unit. I just received the replacement today and, so far, am very pleased with it. Thank you.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com