This was an out-of-box failure. The power switch button is a push-on/push off configuration, but it would not latch in the on position. When I inspected the switch I noted that the button had not been properly installed in the switch housing - one of the three retainers was on the wrong side of the housing rim. This prevented the button from being fully depressed and the mechanical latch was not engaging. It is obvious that Westinghouse is not doing an operational final check before shipping, and even a simple visual inspection would have revealed the improper assembly. I was able to easily fix the problem with the switch myself, but I wonder how many returns are due to Westinghouse's faith-based quality control.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, May 7, 2024
Hi,
Thank you for sharing your experience and providing valuable feedback. We apologize for the inconvenience caused by this issue. We take quality control very seriously, and your feedback helps us identify areas for improvement. We'll ensure that steps are taken to address this issue and prevent it from happening in the future. If you have any further concerns or require assistance, please don't hesitate to reach out to us at support@wpowereq.com or 1-855-944-3571. We're happy to help!