Customer reviews from westinghouse.com
Westinghouse - ePX3500 2500 Max PSI Electric Pressure Washer - Blue
Average customer rating
4.7
(10,353 Reviews)
Rating breakdown 10,353 reviews
5 Stars
8,135
4 Stars
1,916
3 Stars
208
2 Stars
38
1 Star
56
97%of customers recommend this product.
(
9,127 out of
9,388)
Customer Reviews for Westinghouse - ePX3500 2500 Max PSI Electric Pressure Washer - Blue
Customer Rating
1
Cheap metal
on July 14, 2023
Posted by: Michelleb
from North carolina
I bought this power washer and used it three times then the wand snapped off.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, July 21, 2023
Hello, we are sorry that you have experienced problems with your EPX3500. For support, please reach out to us at 1-855-944-3571 or support@wpowereq.com, we would be happy to assist you.
Thank you,
Austin, -Westinghouse
Thank you,
Austin, -Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
4
Very Happy.
on March 16, 2024
Posted by: SFLUSMarshal
from Port St. Lucie FL
This is my fourth pressure cleaner. I’ve had a 13hp, gas powered commercial unit, as well as a couple of small electric units. Of course this can’t compare to the gas unit in terms of PSI or GPM, but this beats that one and the others in different ways.
First of all, the simplicity of this is incredible. There is no yanking a cord over and over to start it. There is no gas to haul around or stink up your garage, and no carburetor to get clogged up with stale gas over the winter months. There is no unloader to adjust. There are no seals that need replacing.
True, this doesn’t put out as many PSI or GPM, but I’ve found that unless I need to strip the paint off of something, or use hot water to “steam clean”, this is perfectly adequate. This is on the high end of an electric pressure cleaner’s abilities, and has proven more than adequate for everything I need it to do. Gutter cleaning, car washing, exterior house cleaning, sidewalk and driveway cleaning are all within the abilities of this machine.
Unboxing and assembly was super simple and intuitive. I didn’t need the instructions, although I do enjoy puzzles. In 10 minutes, I was done with the assembly and ready to fire it up.
The electrical cord is greate. It has a re-settable GFCI end on it, the insulation is heavy duty but flexible, and the length is the longest of any pressure cleaner I’ve seen. I can use use it pretty much anywhere around my home, and it’ll reach an outlet.
The hose connects to the machine and the sprayer with screw connections. I got used to (okay, spoiled) with the quick-release connectors on my big gas unit, so I put a couple of adapters on this one. Now I can pop off the sprayer for storage much faster. (And I also put one on the garden hose connection.)
The hose feels a little cheap to me, but it works fine. I don’t think the Westinghouse designers put a lot of thought into where the hose hangs, because you’re forced to either remove it completely, or go from the front to the hangar on the back, which makes no sense. I will be adding another quick-release adapter to that, so I can completely remove the hose for storage.
The wheels are one of the handiest things about this unit. I love that the machine can roll around, following you as you clean. But they’re super cheap, made entirely of hard plastic. So engaging the wheel locks (each caster has one) doesn’t do much… the plastic wheels just skid across the concrete and remove plastic from the wheels.
So how does it clean? Beautifully. This is much stronger than my last electric one, and it’s very evident, especially while using my small, 12” dual-head rotary cleaner. I am shocked at how much quieter it is, too. My old one made an annoying, high-pitched whine. This one’s much quieter, and not high-pitched.
Although I would change a few things mentioned above, overall I’m very happy with this unit. Hopefully, I get a few years out of it, and if I do, it’ll be money well spent.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Best for all around home use
on July 27, 2025
Posted by: The Beckster
from Monterey Peninsula, California
this product exceeded my expectations. I’m 68 years old and had it put together in 15 minutes. I tested it out on the stone patio in our backyard especially the grout that gets stained so badly. It’s easy to handle the wand and trigger are easy to use with my arthritic hands. it’s not near as loud as some small less than 1000 psi pressure washers I’ve had from QVC. Overall, I’m very pleased with its functionality ease of use cord storage nozzle storage everything all in one place. The instruction manual has all the key points you need to know for safety and maintenance. Good job Westinghouse.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Broken after 2 years of light use
on April 14, 2023
Posted by: Mark 310
from Cape cod mass
Had this unit for two years and used it occasionally for light yardwork. Tried to use it today and it won’t work. Won’t start, called Customer Service got disconnected. The first time then called back. They said I have to register the product then they’re gonna try to find me a replacement part. Not a very good product I don’t recommend it.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Customer Care, April 17, 2023
We are sorry to hear about the issue you had with our product. Many factors can affect the operation of a unit and with 2 years of use, it may be a minor issue that needs to be addressed. The unit does have a 3-year warranty with 1-year parts and labor and 2 additional years of parts. please contact customer service at the number in your manual for assistance.
Written by a customer while visiting westinghouse.com
Customer Rating
1
Poor Quailty Control
on May 5, 2024
Posted by: PITA6034
from Moravia, NY
This was an out-of-box failure. The power switch button is a push-on/push off configuration, but it would not latch in the on position. When I inspected the switch I noted that the button had not been properly installed in the switch housing - one of the three retainers was on the wrong side of the housing rim. This prevented the button from being fully depressed and the mechanical latch was not engaging. It is obvious that Westinghouse is not doing an operational final check before shipping, and even a simple visual inspection would have revealed the improper assembly. I was able to easily fix the problem with the switch myself, but I wonder how many returns are due to Westinghouse's faith-based quality control.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, May 7, 2024
Hi,
Thank you for sharing your experience and providing valuable feedback. We apologize for the inconvenience caused by this issue. We take quality control very seriously, and your feedback helps us identify areas for improvement. We'll ensure that steps are taken to address this issue and prevent it from happening in the future. If you have any further concerns or require assistance, please don't hesitate to reach out to us at support@wpowereq.com or 1-855-944-3571. We're happy to help!
Thanks,
Sydney, Westinghouse
Thank you for sharing your experience and providing valuable feedback. We apologize for the inconvenience caused by this issue. We take quality control very seriously, and your feedback helps us identify areas for improvement. We'll ensure that steps are taken to address this issue and prevent it from happening in the future. If you have any further concerns or require assistance, please don't hesitate to reach out to us at support@wpowereq.com or 1-855-944-3571. We're happy to help!
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
1
Worked good at first
on July 27, 2020
Posted by: Not Satisfied
from Columbus Ohio
I purchased 4 and 3 stopped working in 1 month not sure why.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Westinghouse, August 3, 2020
Oh no! Thank you for reaching out about your experience and giving us the chance to help. We’re very sorry to hear about this strange situation. Please contact us at service@wpowereq.com at your earliest convenience so we can assist you.
Have a great day,
Have a great day,
Written by a customer while visiting westinghouse.com
Customer Rating
1
TERRIBLE, do not buy!
on July 21, 2022
Posted by: Erin123456
from Tallahassee, FL
I bought one like this 15 months ago, and after a few months it broke. Westinghouse replaced it with this model, and after using it briefly a few times this one broke!
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, November 21, 2023
Hello,
We are sorry to hear that you have experienced this issue with your Westinghouse pressure washer. We are always striving to provide the highest quality products and services, and we apologize for any inconvenience caused. If you have yet to, please reach out to our service team at 1-855-944-3571 or support@wpowereq.com and we'd be happy to help you.
Thank you,
Austin, -Westinghouse
We are sorry to hear that you have experienced this issue with your Westinghouse pressure washer. We are always striving to provide the highest quality products and services, and we apologize for any inconvenience caused. If you have yet to, please reach out to our service team at 1-855-944-3571 or support@wpowereq.com and we'd be happy to help you.
Thank you,
Austin, -Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
1
One project use only
on June 30, 2023
Posted by: Stop
Equipment failed after only one project. Not recommended
No, I would not recommend this to a friend.
Response from westinghouse.comBy Customer Care, June 30, 2023
We are sorry to hear about the issues you have encountered with your purchase. Don’t hesitate to contact us at WestinghouseVIP@wpowereq.com with your contact information, and we will have a technician reach out to you.
Written by a customer while visiting westinghouse.com