Customer Reviews for Westinghouse - ePX3500 2500 Max PSI Electric Pressure Washer - Blue
Customer Rating
5
easy to use
on May 5, 2024
Posted by: ArtK
I bought the EPX3500 electric pressure washer to clean my fence before applying a new coat of wood finish. While I could probably have gotten away with a less powerful model for that, I also wanted to make sure that it serves me to clean moss and algae from my driveway and a retaining wall. I tried it a few days ago for both tasks and it worked great for both. The turbo nozzle is great. It produces a concentrated stream, similar to the 0º nozzle, which swivels around by maybe 15º in a random fashion, which made it easy to clean tough stains on stone. It was also pretty easy to assemble, just some of the slide-in plastic pieces needed a little soapy water to help them get into place.
The only qualm I have is that it is not very obvious if the power button is depressed or not, and since the pump shuts off automatically after a few seconds without actively spraying, you can't tell from the noise either until you pull the trigger and see if the pump comes on again.
Really enjoying using this compact, powerful machine. Appreciate how maneuverable it is and the lower profile keeps it from tipping over. Will be using for a lot of projects around the house. A great machine and would recommend.
This was an out-of-box failure. The power switch button is a push-on/push off configuration, but it would not latch in the on position. When I inspected the switch I noted that the button had not been properly installed in the switch housing - one of the three retainers was on the wrong side of the housing rim. This prevented the button from being fully depressed and the mechanical latch was not engaging. It is obvious that Westinghouse is not doing an operational final check before shipping, and even a simple visual inspection would have revealed the improper assembly. I was able to easily fix the problem with the switch myself, but I wonder how many returns are due to Westinghouse's faith-based quality control.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, May 7, 2024
Hi,
Thank you for sharing your experience and providing valuable feedback. We apologize for the inconvenience caused by this issue. We take quality control very seriously, and your feedback helps us identify areas for improvement. We'll ensure that steps are taken to address this issue and prevent it from happening in the future. If you have any further concerns or require assistance, please don't hesitate to reach out to us at support@wpowereq.com or 1-855-944-3571. We're happy to help!