Customer reviews from Dupray
Dupray - Neat Steam Cleaner for Floors, Tile, Grout, and Home Surfaces - White
Average customer rating
4.5
(228 Reviews)
Rating breakdown 228 reviews
5 Stars
178
4 Stars
25
3 Stars
7
2 Stars
8
1 Star
10
89%of customers recommend this product.
(
122 out of
137)
Customer Reviews for Dupray - Neat Steam Cleaner for Floors, Tile, Grout, and Home Surfaces - White
Customer Rating
3
Ok..
on March 29, 2026
Posted by: Gomes28
Works fine but some annoyances.
-Plastic handle can get real hot the longer its on and not being used,
-Nowhere to see water level
-Spits water out when pulling the trigger every time for like 2 seconds.
-Wrapping up the cord on the very bottom is a horrible design and extremely awkward to hold the thing above head and wrap it around, easy to come undone too. Should have been a hook attachment on the back like the TOSCA.
-Plastic handle can get real hot the longer its on and not being used,
-Nowhere to see water level
-Spits water out when pulling the trigger every time for like 2 seconds.
-Wrapping up the cord on the very bottom is a horrible design and extremely awkward to hold the thing above head and wrap it around, easy to come undone too. Should have been a hook attachment on the back like the TOSCA.
Overall its just ok and the user experience could be greatly improved. If you got the money, get the TOSCA, better in every way from what im seeing.
Response from DuprayBy Dupray, March 31, 2026
Thanks a lot for taking the time to share this detailed feedback, it’s really helpful.
I’m sorry to hear that you’re not completely satisfied with your purchase. The points you raised about the handle heating up, the lack of a visible water level, the initial water spitting, and the cord storage design are all valid usability concerns, and I can absolutely understand how these would affect your experience
While the handle may become warm during use, it should not get hot. If the handle becomes hot, there may be an issue with one of the components inside it.
Because steam cleaners are pressurized devices, it is unfortunately not possible to include a visual water level gauge. That said, some of our other machines do feature a low-water indicator to signal when the water inside the unit is running low.
As for the cord storage, the unit’s compact design is the reason the cord wraps around the bottom. However, I completely understand how awkward that can be in practice. One thing that may help is laying the machine on its side while wrapping the cord, as this can make the process a bit easier.
You are also correct about the initial squirt of water when using the machine again after it has been sitting. This is normal and happens because the steam trapped in the hose condenses back into water. A quick spray into a sink or cloth before use should resolve the issue.
The Tosca is definitely a great investment, especially if you clean a lot of grout or have a larger home. Thanks to its higher temperature and pressure, it can help reduce cleaning time and offers a more premium overall experience.
We truly appreciate your honest feedback, as comments like yours help us continue improving both our products and the user experience.
I’m sorry to hear that you’re not completely satisfied with your purchase. The points you raised about the handle heating up, the lack of a visible water level, the initial water spitting, and the cord storage design are all valid usability concerns, and I can absolutely understand how these would affect your experience
While the handle may become warm during use, it should not get hot. If the handle becomes hot, there may be an issue with one of the components inside it.
Because steam cleaners are pressurized devices, it is unfortunately not possible to include a visual water level gauge. That said, some of our other machines do feature a low-water indicator to signal when the water inside the unit is running low.
As for the cord storage, the unit’s compact design is the reason the cord wraps around the bottom. However, I completely understand how awkward that can be in practice. One thing that may help is laying the machine on its side while wrapping the cord, as this can make the process a bit easier.
You are also correct about the initial squirt of water when using the machine again after it has been sitting. This is normal and happens because the steam trapped in the hose condenses back into water. A quick spray into a sink or cloth before use should resolve the issue.
The Tosca is definitely a great investment, especially if you clean a lot of grout or have a larger home. Thanks to its higher temperature and pressure, it can help reduce cleaning time and offers a more premium overall experience.
We truly appreciate your honest feedback, as comments like yours help us continue improving both our products and the user experience.
Written by a customer while visiting Dupray
Posted by: Shan
from Canada
Verified Purchase:Yes
It's good, but I find it sprays a lot of hot water as opposed to steam. It works great for cleaning difficult tile showers, but that's all I use it for.
Written by a customer while visiting Dupray
Customer Rating
2
too much of a mess
on June 5, 2024
Posted by: UnimpressedinWA
from washington
Gender:Female
Steam cleaning does work well but leaves a massive mess after "cleaning". Takes more time and products/supplies to "clean" up after using so I very rarely actually use it.
No, I would not recommend this to a friend.
Written by a customer while visiting Dupray
Customer Rating
5
Grout savior
on December 26, 2024
Posted by: da1771
Can’t say enough great things about this steam cleaner! I used it to clean grout in my home and was amazed at just how dirty it was before! We had no idea until this came into our lives.
I would recommend this to a friend!
Written by a customer while visiting Dupray
Customer Rating
5
Don’t Wait, Buy One Now!
on March 19, 2025
Posted by: Momto1FL
from Florida
Gender:Female
Wish I had purchased sooner! Love my new steamer it works beautifully and actually makes cleaning enjoyable. It’s easy to use and my tile floors look great. I will never use a mop again.
I would recommend this to a friend!
Written by a customer while visiting Dupray
Customer Rating
1
Wouldn't buy again
on January 3, 2026
Posted by: Sass70
Gender:Female
Bought just over 2 years ago and it's defunct, out of warranty and only fit for dumping. Very disappointing
No, I would not recommend this to a friend.
Written by a customer while visiting Dupray
Customer Rating
3
Ehhhh, not my favorite...
on March 22, 2026
Posted by: Nadia
from Boston, MA
Gender:Female
I have had this steamer for about a year now, and I'm not convinced I love it. The microfiber cleaning pads are almost too smooth to be able to scrub tile floors once it's gotten really wet, which then leaves the floor really wet. They seem made more to clean wood flooring. The machine itself definitely gets hot which I appreciate, but given that I purchased it to replace a Bissell floor cleaner, if I can't scrub the floor, it's not really worth it to me. I do like the accessories for cleaning other things, coupled with the high heat, it definitely gets the job done. But given it's cost and the fact that I can't scrub my floors the way I'd like too, this is just not a great purchase for me.
Dupry, please make some floor pads that have a little more grit to them to scrub tile floors!
Dupry, please make some floor pads that have a little more grit to them to scrub tile floors!
No, I would not recommend this to a friend.
Response from DuprayBy Dupray, March 25, 2026
Thank you for sharing your detailed feedback.We really appreciate you taking the time to explain your experience.
You’re absolutely right that the microfiber pads included with this model are designed to glide smoothly on surfaces. The floor tool on the Neat uses a hook-and-loop (Velcro) system to allow for easy pad attachment and better overall mopping coverage.
For customers looking for more scrubbing power on tile or grout, some of our other steam cleaners feature a floor tool that is designed with integrated bristles, where pads clip in place. This combination allows for more agitation while cleaning. In addition, beyond the small nylon brushes, we also offer larger brushes that can be attached directly to the lance, which can be very effective for scrubbing larger surface areas like tile floors.
That said, we completely understand your suggestion for more textured or abrasive pads, and we’ll be sure to pass this along to our product team as it’s valuable feedback.
We’re glad to hear you’ve been enjoying the machine’s heat performance and versatility with accessories, and we truly appreciate your input as it helps us continue to improve.
You’re absolutely right that the microfiber pads included with this model are designed to glide smoothly on surfaces. The floor tool on the Neat uses a hook-and-loop (Velcro) system to allow for easy pad attachment and better overall mopping coverage.
For customers looking for more scrubbing power on tile or grout, some of our other steam cleaners feature a floor tool that is designed with integrated bristles, where pads clip in place. This combination allows for more agitation while cleaning. In addition, beyond the small nylon brushes, we also offer larger brushes that can be attached directly to the lance, which can be very effective for scrubbing larger surface areas like tile floors.
That said, we completely understand your suggestion for more textured or abrasive pads, and we’ll be sure to pass this along to our product team as it’s valuable feedback.
We’re glad to hear you’ve been enjoying the machine’s heat performance and versatility with accessories, and we truly appreciate your input as it helps us continue to improve.
Written by a customer while visiting Dupray
Customer Rating
5
Expanding Cleaning Services & Super Fun to Use!
on June 5, 2024
Posted by: willoh17
from Seattle, WA
Gender:Male
I purchased the Dupray Neat to test out how well it works as a potential add-on for our cleaning company, and this little device has helped us expand our capabilities with ease! I even used it at home to clean our shower and kitchen floors...wow! We'll most likely be upgrading to the commercial steam cleaners to enhance things even further and accomplish bigger jobs.
It's even super fun to use and addictive! I wouldn't mind cleaning for hours! Thank you for creating an awesome product!
I would recommend this to a friend!
Written by a customer while visiting Dupray