Customer reviews from Dupray
Dupray - Neat Steam Cleaner for Floors, Tile, Grout, and Home Surfaces - White
Average customer rating
4.5
(239 Reviews)
Rating breakdown 239 reviews
5 Stars
185
4 Stars
25
3 Stars
8
2 Stars
9
1 Star
12
89%of customers recommend this product.
(
127 out of
143)
Customer Reviews for Dupray - Neat Steam Cleaner for Floors, Tile, Grout, and Home Surfaces - White
Customer Rating
3
Underwhelmed
on September 28, 2026
Posted by: Nikkicolesmom
I've had this awhile now and I'm not a fan. It takes a very long time to heat up and it makes more of a mess leaving water everywhere. It doesn't seem to do what it promises. And for the money? I'm underwhelmed. As someone else pointed out, the pads for the floor don't do much. It needs pads with some teeth to get in there and do some scrubbing. Im sorry Dupray, I wouldn't recommend.
Written by a customer while visiting Dupray
Customer Rating
5
Great machine!!
on September 24, 2026
Posted by: Lexus
from Seattle wa
Gender:Male
I bought this machine last month very happy about working very good and super clean!!
Written by a customer while visiting Dupray
Customer Rating
2
Great accessories
on September 22, 2026
Posted by: Bitzzz
from California
Gender:Female
Product is okay. Attachments are helpful. Just no sensor to indicate water level is a con.
I would recommend this to a friend!
Response from DuprayBy Dupray, September 23, 2026
Thank you for taking the time to share your feedback! We’re glad to hear that you’re finding the attachments helpful. We also appreciate your comment regarding a water level indicator and will keep this feedback in mind as we continue looking for ways to improve our products in the future.
Written by a customer while visiting Dupray
Customer Rating
5
Love it-quality with quick and easy
on September 22, 2026
Posted by: Brooke W
Gender:Female
Easy to use. Quick to start up. Love that it rolls around. Attachments are great. I got the Awesome bag to hold everything which is really convenient.
I would recommend this to a friend!
Written by a customer while visiting Dupray
Customer Rating
5
Completely Sterilized
on September 22, 2026
Posted by: Mr. Gee
This steamer is simpley outstanding. I feel at ease knowing that now my home is sterilized throughout.
Written by a customer while visiting Dupray
Customer Rating
1
nice but once hose comes off it’s game over
on September 19, 2026
Posted by: Faye
A few months after using the mops where the microfibre towels get held snapped …After a year of using the hose came off and there’s nothing I can do to put it back on
Response from DuprayBy Dupray, September 23, 2026
We’re sorry to hear about the issues you’ve experienced with both the floor tool and the hose. This is certainly something we would like to look into further. Please contact our Customer Support team with your order information and, if possible, photos of the damaged parts so our team can review the issue and determine how we can best assist you.
Written by a customer while visiting Dupray
Customer Rating
1
Total failure
on September 13, 2026
Posted by: JP
Disappointing. I tried to use this thing to clean my shower and bathroom countertops. I followed the instructions. Used distilled water. Didn't overfill it. When used, the steam goes EVERYWHERE. Maybe it's a matter of skill, but instead of really cleaning much of anything, it just sent seam upward into the drywall. I've stopped using it. This thing is seemingly unsafe and unsuitable for indoor use. Maybe if you've got 15-folt ceilings and open windows. The squeegee tool is useless - the steam just goes straight upward. I cannot imagine using this thing on nice upholstery, bedding, or shades. The moisture would go everywhere and permeate everything, making a huge mess.
Again, it could be matter of unskilled usage. But this is my experience with it.
No, I would not recommend this to a friend.
Response from DuprayBy Dupray, September 23, 2026
Thank you for sharing your experience. We’re sorry to hear that you’ve had difficulty getting the results you expected.
The accessory and technique used can make a significant difference in controlling the steam and moisture. For surfaces such as shower walls and bathroom countertops, we recommend contact cleaning using the lance for targeted areas or the triangular tool with a microfiber bonnet for larger surfaces. The microfiber helps absorb loosened dirt and excess moisture as you clean.
Based on your description of the steam dispersing upward and around the room, we’d be happy to help determine whether a different accessory or technique would provide better results. We encourage you to check out our instructional videos or contact our Customer Support team so we can assist you directly and help you get the most out of your steamer.
The accessory and technique used can make a significant difference in controlling the steam and moisture. For surfaces such as shower walls and bathroom countertops, we recommend contact cleaning using the lance for targeted areas or the triangular tool with a microfiber bonnet for larger surfaces. The microfiber helps absorb loosened dirt and excess moisture as you clean.
Based on your description of the steam dispersing upward and around the room, we’d be happy to help determine whether a different accessory or technique would provide better results. We encourage you to check out our instructional videos or contact our Customer Support team so we can assist you directly and help you get the most out of your steamer.
Written by a customer while visiting Dupray
Customer Rating
5
Great product with excellent company stand behind
on August 29, 2026
Posted by: Carol
Gender:Female
I bought this a year ago and love it. Unreal how clean the tile comes out in the bathroom floor and hallway floor. I also used it to wash the screens on my patio door and the windows. Its great to get at places that you can't easily get to.
I would recommend this to a friend!
Response from DuprayBy Dupray, September 23, 2026
Thank you for sharing your experience! We’re so happy to hear that you’ve been enjoying your steam cleaner for the past year and getting great results on everything from tile floors to screens and windows. Happy cleaning!
Written by a customer while visiting Dupray