Customer reviews from Dupray
Dupray - Neat Steam Cleaner for Floors, Tile, Grout, and Home Surfaces - White
Average customer rating
4.6
(229 Reviews)
Rating breakdown 229 reviews
5 Stars
179
4 Stars
25
3 Stars
7
2 Stars
8
1 Star
10
89%of customers recommend this product.
(
123 out of
138)
Customer Reviews for Dupray - Neat Steam Cleaner for Floors, Tile, Grout, and Home Surfaces - White
Customer Rating
5
It’s a MUST
on June 26, 2026
Posted by: KateF
from Kentucky
Gender:Female
I bought the steamer primarily because I have a white tile shower with white grout that shows yellowing - and is a beer to clean. I’ve always considered myself a “clean freak” - so the fact that the grout is yellowing is not for lack of trying. This machine is AMAZING. Included are some before and after photos - you can clearly see where I had cleaned and where I had yet to do.
Not only did it clean the shower like a dream, but my floors / hardwood, LVT and tile. I got kids handprints off the walls and doors, grease off the kitchen backsplash, and dirt off a fabric chair with white upholstery. I am OBSESSED with this thing.
Some reviews complain about the cord being underneath - but I actually love that it stores away. Also it’s a good reminder to pour out any remaining water to avoid mold, and tie up the cord while doing so (photo attached).
Finally, I had a hard time, deciding between the neat and neat plus, but ultimately went with the neat to save a few dollars in the event that it didn’t wow me… well first of all, it absolutely wowed me, and secondly, some of the more “basic features “such as the longer heat up time really or not an inconvenience at all. I pour the water in it, plug it in, and then use that time to clean something else, vacuum the floor before I’m about to steam it etc. The machine goes for 50 minutes and by then I’m ready for a break anyways or a child needs something lol - the lower price machine is absolutely incredible. Do yourself a favor and grab it!
Not only did it clean the shower like a dream, but my floors / hardwood, LVT and tile. I got kids handprints off the walls and doors, grease off the kitchen backsplash, and dirt off a fabric chair with white upholstery. I am OBSESSED with this thing.
Some reviews complain about the cord being underneath - but I actually love that it stores away. Also it’s a good reminder to pour out any remaining water to avoid mold, and tie up the cord while doing so (photo attached).
Finally, I had a hard time, deciding between the neat and neat plus, but ultimately went with the neat to save a few dollars in the event that it didn’t wow me… well first of all, it absolutely wowed me, and secondly, some of the more “basic features “such as the longer heat up time really or not an inconvenience at all. I pour the water in it, plug it in, and then use that time to clean something else, vacuum the floor before I’m about to steam it etc. The machine goes for 50 minutes and by then I’m ready for a break anyways or a child needs something lol - the lower price machine is absolutely incredible. Do yourself a favor and grab it!
I would recommend this to a friend!
Response from DuprayBy Dupray, July 7, 2026
Thank you so much for your incredible review! We're thrilled to hear how much you're enjoying your Neat steam cleaner.
Your before-and-after results sound fantastic, and we're especially happy to hear it tackled everything from shower grout and kitchen, walls, and even upholstered furniture. It's always rewarding to know the machine is making those tough cleaning jobs so much easier.
We also appreciate you sharing your experience with the cord storage and your thoughtful tip about emptying the remaining water after use. That's great advice and will certainly help other customers get the most out of their machine.
We're glad the Neat exceeded your expectations and that the heat-up time fit naturally into your cleaning routine.
Thank you again for your support and for recommending Dupray. We hope your Neat continues to make cleaning a little more enjoyable for many years to come!
Your before-and-after results sound fantastic, and we're especially happy to hear it tackled everything from shower grout and kitchen, walls, and even upholstered furniture. It's always rewarding to know the machine is making those tough cleaning jobs so much easier.
We also appreciate you sharing your experience with the cord storage and your thoughtful tip about emptying the remaining water after use. That's great advice and will certainly help other customers get the most out of their machine.
We're glad the Neat exceeded your expectations and that the heat-up time fit naturally into your cleaning routine.
Thank you again for your support and for recommending Dupray. We hope your Neat continues to make cleaning a little more enjoyable for many years to come!
Written by a customer while visiting Dupray
Customer Rating
1
Not as powerful as described.
on May 19, 2026
Posted by: Libby
Doesn’t clean like described. Still have to scrub my grout!
Response from DuprayBy Dupray, May 24, 2026
Thank you for your feedback. Cleaning grout is indeed a tough task. Even with a steam cleaner, some scrubbing is still needed. The best tools to use are the nylon or brass brush together with the lance. We recommend steaming the grout from multiple angles or using circular movements until you find the “sweet spot” where the dirty water starts coming out of the grout. Then, take a microfiber cloth and wipe away the dirty water.
Written by a customer while visiting Dupray
Customer Rating
3
Ok..
on March 29, 2026
Posted by: Gomes28
Works fine but some annoyances.
-Plastic handle can get real hot the longer its on and not being used,
-Nowhere to see water level
-Spits water out when pulling the trigger every time for like 2 seconds.
-Wrapping up the cord on the very bottom is a horrible design and extremely awkward to hold the thing above head and wrap it around, easy to come undone too. Should have been a hook attachment on the back like the TOSCA.
-Plastic handle can get real hot the longer its on and not being used,
-Nowhere to see water level
-Spits water out when pulling the trigger every time for like 2 seconds.
-Wrapping up the cord on the very bottom is a horrible design and extremely awkward to hold the thing above head and wrap it around, easy to come undone too. Should have been a hook attachment on the back like the TOSCA.
Overall its just ok and the user experience could be greatly improved. If you got the money, get the TOSCA, better in every way from what im seeing.
Response from DuprayBy Dupray, March 31, 2026
Thanks a lot for taking the time to share this detailed feedback, it’s really helpful.
I’m sorry to hear that you’re not completely satisfied with your purchase. The points you raised about the handle heating up, the lack of a visible water level, the initial water spitting, and the cord storage design are all valid usability concerns, and I can absolutely understand how these would affect your experience
While the handle may become warm during use, it should not get hot. If the handle becomes hot, there may be an issue with one of the components inside it.
Because steam cleaners are pressurized devices, it is unfortunately not possible to include a visual water level gauge. That said, some of our other machines do feature a low-water indicator to signal when the water inside the unit is running low.
As for the cord storage, the unit’s compact design is the reason the cord wraps around the bottom. However, I completely understand how awkward that can be in practice. One thing that may help is laying the machine on its side while wrapping the cord, as this can make the process a bit easier.
You are also correct about the initial squirt of water when using the machine again after it has been sitting. This is normal and happens because the steam trapped in the hose condenses back into water. A quick spray into a sink or cloth before use should resolve the issue.
The Tosca is definitely a great investment, especially if you clean a lot of grout or have a larger home. Thanks to its higher temperature and pressure, it can help reduce cleaning time and offers a more premium overall experience.
We truly appreciate your honest feedback, as comments like yours help us continue improving both our products and the user experience.
I’m sorry to hear that you’re not completely satisfied with your purchase. The points you raised about the handle heating up, the lack of a visible water level, the initial water spitting, and the cord storage design are all valid usability concerns, and I can absolutely understand how these would affect your experience
While the handle may become warm during use, it should not get hot. If the handle becomes hot, there may be an issue with one of the components inside it.
Because steam cleaners are pressurized devices, it is unfortunately not possible to include a visual water level gauge. That said, some of our other machines do feature a low-water indicator to signal when the water inside the unit is running low.
As for the cord storage, the unit’s compact design is the reason the cord wraps around the bottom. However, I completely understand how awkward that can be in practice. One thing that may help is laying the machine on its side while wrapping the cord, as this can make the process a bit easier.
You are also correct about the initial squirt of water when using the machine again after it has been sitting. This is normal and happens because the steam trapped in the hose condenses back into water. A quick spray into a sink or cloth before use should resolve the issue.
The Tosca is definitely a great investment, especially if you clean a lot of grout or have a larger home. Thanks to its higher temperature and pressure, it can help reduce cleaning time and offers a more premium overall experience.
We truly appreciate your honest feedback, as comments like yours help us continue improving both our products and the user experience.
Written by a customer while visiting Dupray
Customer Rating
5
Amazing Design and Build Quality
on March 26, 2026
Posted by: Mikey
from Nottinghamshire UK
Gender:Male
I bought this a couple of weeks ago and have just unpacked it.
I am amazed by the design, the accessories and of course the "Neat" ...ness of the product !!
It is so well designed and the build quality for the price is amazing ! So easy to use !
I am amazed by the design, the accessories and of course the "Neat" ...ness of the product !!
It is so well designed and the build quality for the price is amazing ! So easy to use !
I would recommend this to a friend!
Response from DuprayBy Dupray, March 28, 2026
Thank you so much for your kind words!
We’re thrilled to hear that you’re enjoying the design, accessories, and overall “neatness” of the product!
If you ever have any questions or need tips to get even more out of it, feel free to reach out. #happycleaning
We’re thrilled to hear that you’re enjoying the design, accessories, and overall “neatness” of the product!
If you ever have any questions or need tips to get even more out of it, feel free to reach out. #happycleaning
Written by a customer while visiting Dupray
Customer Rating
1
on March 22, 2026
Posted by: Taurus4325
from Florida
Gender:Male
Hize la compra y me descontaron el dinero de mi cuenta al día de hoy no aparece como enviado y no sale el tracking number para hacer seguimiento prometieron enviarlo el lunes y aún no aparece que haya sido enviado. A parte les escribes un correo y te dicen que revisa si tu producto es de un lote defectuoso como vas a saberlo sin siquiera recibirlo además ellos deben enviarte uno que no sea de ese lote ellos son los que saben
No, I would not recommend this to a friend.
Response from DuprayBy Dupray, March 25, 2026
Lamentamos saber que aún no ha recibido su pedido. Debido al retiro actual, estamos experimentando un alto volumen de llamadas y correos electrónicos, lo que está provocando retrasos en nuestros tiempos de respuesta. Nuestro equipo está haciendo todo lo posible para responder lo más rápido posible.
El correo electrónico al que se refiere parece ser una respuesta automática. Le invitamos a comunicarse con nuestro equipo de atención al cliente al 800-881-8482, de lunes a viernes, de 7:00 a. m. a 6:00 p. m. (EST), para que podamos revisar el estado de su pedido.
El correo electrónico al que se refiere parece ser una respuesta automática. Le invitamos a comunicarse con nuestro equipo de atención al cliente al 800-881-8482, de lunes a viernes, de 7:00 a. m. a 6:00 p. m. (EST), para que podamos revisar el estado de su pedido.
Written by a customer while visiting Dupray
Customer Rating
3
Ehhhh, not my favorite...
on March 22, 2026
Posted by: Nadia
from Boston, MA
Gender:Female
I have had this steamer for about a year now, and I'm not convinced I love it. The microfiber cleaning pads are almost too smooth to be able to scrub tile floors once it's gotten really wet, which then leaves the floor really wet. They seem made more to clean wood flooring. The machine itself definitely gets hot which I appreciate, but given that I purchased it to replace a Bissell floor cleaner, if I can't scrub the floor, it's not really worth it to me. I do like the accessories for cleaning other things, coupled with the high heat, it definitely gets the job done. But given it's cost and the fact that I can't scrub my floors the way I'd like too, this is just not a great purchase for me.
Dupry, please make some floor pads that have a little more grit to them to scrub tile floors!
Dupry, please make some floor pads that have a little more grit to them to scrub tile floors!
No, I would not recommend this to a friend.
Response from DuprayBy Dupray, March 25, 2026
Thank you for sharing your detailed feedback.We really appreciate you taking the time to explain your experience.
You’re absolutely right that the microfiber pads included with this model are designed to glide smoothly on surfaces. The floor tool on the Neat uses a hook-and-loop (Velcro) system to allow for easy pad attachment and better overall mopping coverage.
For customers looking for more scrubbing power on tile or grout, some of our other steam cleaners feature a floor tool that is designed with integrated bristles, where pads clip in place. This combination allows for more agitation while cleaning. In addition, beyond the small nylon brushes, we also offer larger brushes that can be attached directly to the lance, which can be very effective for scrubbing larger surface areas like tile floors.
That said, we completely understand your suggestion for more textured or abrasive pads, and we’ll be sure to pass this along to our product team as it’s valuable feedback.
We’re glad to hear you’ve been enjoying the machine’s heat performance and versatility with accessories, and we truly appreciate your input as it helps us continue to improve.
You’re absolutely right that the microfiber pads included with this model are designed to glide smoothly on surfaces. The floor tool on the Neat uses a hook-and-loop (Velcro) system to allow for easy pad attachment and better overall mopping coverage.
For customers looking for more scrubbing power on tile or grout, some of our other steam cleaners feature a floor tool that is designed with integrated bristles, where pads clip in place. This combination allows for more agitation while cleaning. In addition, beyond the small nylon brushes, we also offer larger brushes that can be attached directly to the lance, which can be very effective for scrubbing larger surface areas like tile floors.
That said, we completely understand your suggestion for more textured or abrasive pads, and we’ll be sure to pass this along to our product team as it’s valuable feedback.
We’re glad to hear you’ve been enjoying the machine’s heat performance and versatility with accessories, and we truly appreciate your input as it helps us continue to improve.
Written by a customer while visiting Dupray
Customer Rating
3
Trigger failed, not sure how to break down and fix
on February 19, 2026
Posted by: Zurial
Trigger failed and does not work. Not sure how get it fuxed
Response from DuprayBy Dupray, March 25, 2026
Thank you for your feedback! This definitely isn’t the experience we want for our customers. We recommend reaching out to our customer support team so they can assist you with troubleshooting or provide the appropriate solution.
You can contact us at support@dupray.com or 800 881 8482 (Mo-Fri 7AM- 6PM EST)
Our team will be happy to help get this resolved for you as quickly as possible.
You can contact us at support@dupray.com or 800 881 8482 (Mo-Fri 7AM- 6PM EST)
Our team will be happy to help get this resolved for you as quickly as possible.
Written by a customer while visiting Dupray
Customer Rating
5
Perfect steam cleaner
on February 16, 2026
Posted by: Ryan
from Harrisburg, PA
Gender:Male
This steam cleaner is awesome. It works better than the dedicated steam mop we purchased from another brand. We especially love how we can clean our kitchen and bathroom cabinets with the attachments. Another thing we love is how long the tube is, allowing us flexibility to steam clean without needing to constantly unplug/plug the cleaner in.
Response from DuprayBy Dupray, March 25, 2026
Thank you so much for your great feedback and support!
We’re really happy to hear that you’re enjoying the performance of your steam cleaner and making good use of the attachments around your home. Our machines are designed to be versatile and effective across a wide range of cleaning tasks, so it’s great to know that flexibility is making a difference for you.
#happycleaning!
We’re really happy to hear that you’re enjoying the performance of your steam cleaner and making good use of the attachments around your home. Our machines are designed to be versatile and effective across a wide range of cleaning tasks, so it’s great to know that flexibility is making a difference for you.
#happycleaning!
Written by a customer while visiting Dupray